TELUS

Customer Support

• Provide Tier 1 and 2 support for TELUS Health One
• Diagnose and resolve technical and service-related inquiries
• Collaborate with product teams for feedback
• Manage and prioritize assigned tasks
• Comply with confidentiality best practices
• Document and share lessons learned with the team

Bilingual, Technical Customer Service Agent II

Artificial Intelligence

• Support on strategic initiatives to deploy or leverage data and technology responsibly and ethically by providing expert advice to execute on TELUS’ data commitments
• Educate and advise business units on new or existing data uses and implementation of ethical technologies
• Conduct privacy and AI impact assessments, identify risks and provide corresponding recommendations
• Support the development of a data program that meets or exceeds the expectations of our customers while simultaneously ensuring TELUS’ ability to respectfully leverage data to deliver value to our stakeholders
• Collaborate with cross-functional stakeholders to develop and implement technology solutions and ensure adherence to the TELUS’ Trust Model
• Document, prioritize, and communicate clear privacy requirements for product initiatives and releases
• Escalate data risks promptly, with a sense of urgency, and recommend mitigating controls that are effective to protect the data of our customers and team members
• Adapt to meet the changing needs of the organization, and a fast-paced ambitious team, where priorities shift but the focus on the mission is steadfast

Data & Trust Manager – Privacy & AI

Analyst

• Drive deduction resolution excellence by managing the complete lifecycle of trade deductions, from initial processing through final resolution, ensuring accuracy rates that exceed industry standards
• Collaborate with account managers and clients to coordinate documentation collection, resolve complex deduction scenarios, and maintain transparent communication throughout the resolution process
• Analyze and match claims using advanced Excel techniques and portal systems, identifying patterns and discrepancies that protect our clients' financial interests
• Partner with distributors and corporate users to retrieve critical documentation, navigate customer portals, and ensure timely backup submission for pending deductions
• Maintain comprehensive transaction records that serve as the foundation for audit trails, process improvements, and client reporting requirements
• Support continuous improvement initiatives by documenting portal procedures, creating process enhancement recommendations, and contributing to team training programs
• Monitor quality control standards through daily audits of deduction statuses, ensuring compliance with client-specific rules and identifying potential system issues
• Coordinate with technical teams by creating JIRA tickets for automated portal issues and communicating system improvements that enhance operational efficiency

Trade Analyst – Deductions

Counselor

• Provide solution-focused, short-term counselling to a diverse clientele facing a wide range of personal and work-related challenges.
• Assess client needs, establish goals, and develop individualized strategies within the scope of their EAP coverage.
• Create personalized, action-oriented plans to support clients in achieving meaningful outcomes.
• Maintain accurate clinical records and documentation in alignment with TELUS Health’s clinical standards and protocols.
• Collaborate effectively with TELUS Health’s internal EAP team to ensure seamless client care.
• Adhere to professional, ethical, and confidentiality guidelines while complying with all relevant policies and regulations.
• Stay current with best practices in mental health care and actively engage in continuous professional development.

Independent EAP Counsellor

Operations

• Coordinate workplace support services including Wellbeing Checks, Supervision, Embedded Wellbeing Services, Learning seminars onsite, and more for customers throughout Australia and Asia Pacific
• Assist with invoicing, data management, and reporting related to Workplace Support Programs
• Provide assistance to internal and external stakeholders
• Maintain and respond to email queries directed to shared inboxes
• Complete allocated Workplace Support Programs requests and projects assigned by the team manager accurately and within the required timeframes
• Ensure 100% compliance with QA policy and procedure

Clinic Operations Coordinator – Workplace Support Programs

Manager

• Oversee, manage, process, and adjudicate FMLA, State, municipal and company specific leaves, as well as straightforward and complex STD claims
• Analyze reported Family Medical Leave (FMLA) requests
• Communicate clearly with clients and claimants on all aspects of the claims process
• Ensure that on-going claim management is within Standard Operating Procedures (SOPs) and Service Level Agreements (SLAs)
• Assess any barriers to a successful and timely return-to-work and engage with stakeholders to implement strategies to address those identified barriers

Disability Case Manager

Data Engineer

• Develop and support a variety of integrations, custom and out of the box connectors to ensure reliable and consistent processing to our Metadata Inventory platform
• Develop and support process workflows to ensure technical and business process automation
• Develop reporting and monitoring solutions to ensure platform health
• Administer and configure Collibra Data Intelligence Platform
• Assess various technical solution options related to metadata capabilities and recommend the best approach balancing constraints and future needs
• Monitor, identify and resolve metadata platform and integrations issues impacting platform availability and usability
• Identify and implement automation opportunities in development and production processes to reduce manual effort

Software Development – Metadata Platform

Full-stack Engineer

• Hands-on billing engineering
• Design, build, and operate systems across the billing lifecycle: charge calculation, invoice generation, account management, network mediation, usage charging, and payment processing
• Decompose and modernize application components into maintainable, internally-owned services
• Ensure accuracy, auditability, and reconciliation across billing workflows
• Debug and resolve complex cross-system issues in production
• Operate with ownership: stay close to the code, monitor system health, and respond to production issues
• Use AI development tools daily as part of your coding workflow
• Mentor junior or mid-level engineers on the team
• Own integration quality between upstream charging and mediation systems that feed the billing pipeline

Staff Technical Lead – Billing Revenue Management

ServiceNow

• Act as Sr Technical Product Manager for specific value chain roadmap initiatives, defining vision, scope, and priorities.
• Provide business & technical leadership and consulting on infrastructure and service management solutions.
• Lead roadmap execution: streamline processes, optimize workflows, and maximize ServiceNow and adjacent systems and align to desired business outcomes.
• Build strong, trusted relationships with stakeholders across TELUS Business Solutions.
• Guide business case development and provide input on roadmap priorities.
• Mentor and collaborate with team members, supporting their growth and success.
• Deliver clear and regular status updates, highlighting risks and mitigation plans.

Senior Technical Product Manager – ServiceNow

Financial Planning and Analysis

• Manage the A&P budget and maintenance of our Master Budget file throughout the year, including changes, cuts, reallocations, incremental spend and reclasses
• Own end-of-month and end-of-year process and deliverables, including accrual submission, reclasses and triage, working closely with our Finance team
• Manage SOW creation process in FieldGlass between our team, our primes and our agency partners
• Analyze budget trends and patterns as needed to assist with strategic decision making; support the Marketing Communications teams by providing budget views throughout the year for reporting purposes as needed (eg. Quarterly Business Reviews (QBRs), Campaign Reporting, YoY analysis, etc.)
• Bring various groups and primes together for budget change alignment as needed
• Support the Manager of Strategy & Planning, Marketing Communications Directors and fellow team members to set, forecast and share annual A&P budgets, updating as needed throughout the year
• Suggest and promote budget efficiencies in partnership with the team in order to better allocate funding to working media dollars
• Act as the point of contact for all budget and billing issues, working with our Finance, Fieldglass and SAP teams as needed; assist team members with budget processes and workflow steps as needed, sharing knowledge and expertise across the team
• Assist with agency and campaign scorecards

Marketing Manager – Budget and Finance Specialist

• Own the end-to-end forecasting (triage) process for Koodo Mobile
• Ensure the various elements of the forecast (subscribers, revenue and ARPU) are fully integrated and deliver a cohesive story to senior executives marrying targets to strategy and market dynamics
• Work with Marketing, Planning and Finance primes to align on submissions
• Work internally with Subscriber & Revenue Planning peers to understand holistic performance relative to targets and complete analyses to uncover opportunities to meet or exceed short & long-term targets
• Become a trusted partner to Marketing & Business primes
• Work collaboratively with partners to align upon identified opportunities and take action via one of the 4 P's
• Present revenue and EBITDA opportunities to senior executives and gain alignment by putting forth thoughtful, compelling, data supported recommendations
• Prime the budget and strategic planning process for Koodo Mobile
• Work with our marketing and finance partners on identifying key programs and market dynamics that should be considered in our 1 to 3 year subscriber and revenue forecasts

Senior Market Intelligence Manager – Consumer Mobility Strategy, Planning

Product Manager

• Own the creation of differentiated value propositions for internet connectivity, grounded in customer research, behavioural insights, and a deep understanding of customer needs and pain points
• Utilize market analytics, segmentation, and performance data to identify opportunities and refine messaging that will drive customer acquisition, reduce churn, and support accretive base migrations
• Translate insights into compelling offers that resonate with customers and reinforce TELUS’ brand promise
• Organize and lead cross-functional teams supporting activities throughout the customer lifecycle to design offers that are meaningful to customers at every stage of their journey, from new acquisition to plan upgrades and retention
• Work closely with the pricing team to design innovative rate plans and offer structures that reflect customer value, market dynamics, and enhance the TELUS brand position
• Influence the evolution of TELUS’ home solutions bundling strategy, integrating services in ways that deliver enhanced value, convenience, and customer loyalty
• Interlock with the Chief Product Office to drive product and systems roadmap in synchronization with the overall value proposition strategy
• Partner with the marketing communications team to bring value propositions to life through clear, impactful messaging that differentiates TELUS in the marketplace
• Ensure go-to-market plans are fully interlocked with channel go-to-market teams and aligned with the customer insights, value proposition strategy, and competitive positioning
• Stay ahead of evolving customer expectations, emerging trends, and competitor value proposition evolutions to continuously inform and refine our offerings

Senior Product Manager – Internet Connectivity Value Propositions

Account Manager

• Proactively partner with senior leaders to facilitate end-to-end organizational design, from initial diagnosis to final implementation, ensuring structures align with long-term business goals.
• Drive critical projects to clarify roles and responsibilities through expert RACI modeling, eliminating ambiguity and enhancing cross-functional efficiency.
• Integrate AI tools and methodologies across all aspects of the role to automate workflows, derive deeper talent insights, and modernize the P&C function.
• Apply creative thinking and analytical rigor to identify friction points and lead initiatives that optimize how teams perform and collaborate.
• Serve as a trusted advisor by presenting multiple perspectives and challenging the status quo, expertly navigating and influencing difficult stakeholders at all levels of the organization.
• Liaise with Centres of Excellence (CoE) to provide timely, data-driven feedback to drive the evolution of business unit programs and solutions.
• Leverage the breadth of your unique experiences to share strategic insights with your P&C colleagues.

People & Culture Business Partner Manager – Consumer Marketing

Chief of Staff

• Act as a trusted advisor and strategic partner to the VPs
• Support short- and long-term strategic planning, priority setting, and roadmap alignment
• Develop high-impact presentations, executive briefings, and strategic communications for senior leadership
• Drive operational rigor through governance frameworks, KPI tracking, and cross-functional alignment
• Coordinate initiatives that span multiple teams and business units
• Act as a well-connected and resourceful partner across the organization to help solve problems

Senior Strategy Manager – Mobility & Home Solutions Growth Marketing

Business Analyst

• Communication with internal/external clients & stakeholders to identify their needs
• Documenting client requirements and subsequent high-level analysis according to requirements
• Cooperation with Product owner, Architects and Developers when designing a high-level solution proposals
• Definition of detailed solution design.
• Creation of specifications (User stories) for requested modifications for the Development team (transformation of business requirements into functional requirements).
• Includes creating screen designs/mockups for UI.
• Active collaboration with the Development team on estimating of changes
• Preparation and realization of presentations of newly implemented functionalities for our stakeholders