Senior Technical Product Manager – Channel Technology, Sales Strategy

TELUS

Senior Technical Product Manager at TELUS driving sales technology transformation with conversational intelligence. Leading strategy and adoption of innovative sales coaching and performance-enhancing platforms.

Posted 7/15/2026full-timeToronto • 🇨🇦 CanadaSenior💰 CA$86,000 - CA$136,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in product strategy and management, particularly in telephony and conversational intelligence platforms. Proven ability to drive adoption, change management, and strategic communication within sales environments.

Highest-signal resume keywords

Product StrategyTelephony Platform ExperienceConversational Intelligence Platform ExperienceChange ManagementStrategic Communication

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product ManagementProduct OperationsAnalytics Framework DesignROI MeasurementSales KPI Tracking

Soft Skills

Strategic CommunicationInfluence Skills

Tools & Technologies

NICE CX OneRing CentralGenesys CloudGongSalesforce Einstein

Industry Keywords

Conversational IntelligenceCall CoachingTelephony PlatformsSales EnablementAI Fundamentals

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own the strategy and adoption of conversational intelligence and call coaching platforms across TELUS SMB
Lead the roadmap and governance for our telephony platforms
Define the strategy and vision for how we use call coaching and conversational intelligence
Partner with sales leadership to identify high-impact use cases and translate them into product requirements
Collaborate with data and analytics teams to design and implement an analytics framework connecting call insights to pipeline performance and revenue
Drive adoption and enablement by leading the development of training resources
Measure and report on impact by consistently tracking usage, ROI, and effects on key sales KPIs
Create and present business cases to secure funding and leadership alignment for your roadmap priorities

Requirements

What you’ll need

5+ years of product strategy, product management, or product operations experience
2+ years of hands-on experience with at least ONE telephony platform (NICE CX One, Ring Central, Genesys Cloud, Business Connect) OR ONE conversational intelligence platform (Gong, Salesforce Einstein, Genesys Cloud)
Direct experience working with sales teams
Understanding of AI and generative AI fundamentals
Proven track record of leading adoption and change management for enterprise tools
Strong strategic communication and influence skills

Benefits

Comp & perks

Comprehensive total rewards package highlighting competitive salary and bonus structures
Minimum 3 weeks of vacation
Flexible benefits plan to meet the needs of you and your family
Generous company matched pension and share purchase programs
Opportunity to give back to communities in which we work, live and serve
Career growth and learning & development opportunities to develop your skills