Teltec Solutions

Technical Account Manager

• Act in the collection, analysis and presentation of indicators (KPIs/KRIs) and trend dashboards for strategic clients;
• Review, verify and present technical and executive reports, translating complex security operations for different levels of stakeholders;
• Support the incident response and digital forensics lifecycle, ensuring the Incident Response Plan (IRP) is followed, tested and maintained;
• Design, gather requirements for and conduct Tabletop (TTX) exercises, creating realistic scenarios to test client readiness;
• Analyze and optimize operational metrics such as MTTD (Mean Time to Detect) and MTTR (Mean Time to Respond);
• Experience with SIEM and ITSM tools, as well as proficiency in defensive technologies (EDR/XDR, NGFW, WAF, NDR, ZTNA and Identity Management);
• Hands-on proficiency with MITRE ATT&CK for mapping attack tactics and techniques;
• Solid knowledge of frameworks such as the NIST Cybersecurity Framework or ISO 27001;
• Strong concepts in detection engineering and defense operations within the Blue Team;
• Availability for travel and on-site visits to clients within the country.

Technical Account Manager – Cybersecurity