Teltec Solutions

Public Relations

• Support the standardization of technical documentation.
• Perform comparative and competitive analysis between solutions from different vendors.
• Support pre-sales activities by conducting technical research requested by the pre-sales team.
• Attend technical and commercial client visits.
• Assist with demonstrations and presentations to clients.
• Monitor the sales cycle of projects in both the public and private sectors.

Pre-Sales Intern

• Provide technical support during sales visits;
• Present solutions from Teltec’s portfolio;
• Gather client project requirements;
• Define and position solutions for client projects of medium to high complexity;
• Define the scope of services required for medium- to high-complexity projects;
• Analyze RFIs (Request for Information) and RFPs (Request for Proposal);
• Support competitive analysis studies of competing solutions;
• Assist in developing competitive sales strategies (technical scenario analysis - cost vs. benefit);
• Liaise with vendors and perform other pre-sales technical activities aimed at qualifying, developing, and closing business opportunities;
• Conduct tests and demonstrations of portfolio solutions (PoC – Proof of Concept);
• Create ROI (Return on Investment) analysis reports to justify projects to clients;
• Analyze client business information to propose solutions and tools that can improve the client’s day-to-day operations (Business Outcomes);
• Participate in vendor/partner events and training;
• Support the sales team in pricing (transactional or recurring);
• Prepare technical/commercial proposals (Price, Technical Description, General Terms, among others).

Pre-Sales Solutions Analyst II

• Provide technical support during sales visits;
• Present solutions from Teltec's portfolio;
• Gather client project requirements;
• Define and position solutions for client projects of medium to high complexity;
• Define the scope of services required for medium- to high-complexity projects;
• Analyze RFIs (Request for Information) and RFPs (Request for Proposal);
• Support competitive analysis studies of competing solutions;
• Assist in developing competitive sales strategies (technical scenario analysis - cost vs. benefit);
• Liaise with vendors and perform other pre-sales technical activities aimed at qualifying, developing, and closing business opportunities;
• Conduct testing and demonstrations of portfolio solutions (PoC – Proof of Concept);
• Create ROI (Return on Investment) analysis reports to justify projects to clients;
• Analyze client business information to propose solutions and tools that can make a difference in the client's day-to-day operations (Business Outcomes);
• Participate in vendor/partner events and trainings;
• Support the commercial team in developing sales pricing (one-time or recurring);
• Prepare technical/commercial proposals (Price, Technical Description, General Conditions, among others).

Pre-Sales Solutions Analyst I

General

• Acompanhamento do monitoramento dos ativos dos clientes;
• Acompanhamento de chamados abertos fora de horário comercial;
• Abertura e acompanhamento de chamados com Operadoras;
• Documentar trabalhos técnicos realizados nos clientes;
• Manter documentações de monitoramento atualizadas;
• Realizar relatórios mensais para os clientes;
• Identificar e sugerir possíveis melhorias nos procedimentos.

Assistente de Suporte – Monitoramento

Events

• Support the planning, organization and execution of in-person and digital events (trade shows, webinars, workshops, roadshows, etc.);
• Contact and negotiate with vendors (catering, giveaways, venues, technology, etc.);
• Manage event schedules, checklists and budgets;
• Support event logistics (registrations, attendance lists, materials, setup and teardown);
• Manage event and registration platforms (e.g.: RD, Forms, webinar platforms);
• Ensure organization and distribution of giveaways and support materials;
• Monitor event performance metrics (leads generated, attendance, ROI, etc.);
• Conduct post-event follow-up (sending materials, satisfaction surveys and reports);
• Support the commercial/sales team with event-related activities.

Marketing Assistant – Events

Customer Success Manager

• Realizar análises de bases instaladas para trabalhos de renovação de software e suporte;
• Elaborar propostas comerciais para renovação;
• Realizar estudo de contas estratégicas para a Elaboração de propostas de renovação via Enterprise Agreement
• Atualizar informações no CRM e extrair listas/relatórios comerciais conforme solicitado;
• Montar e realizar apresentações sobre os resultados de análises de dados, estratégias ou resultados obtidos pela equipe.

Estagiário de Customer Success

Administrative Assistant

• Support the team with internal and external communication;
• Draft documents (meeting minutes, activity tracking, among others);
• Prepare recurring reports for clients who require them;
• Enter payments into the financial system;
• Organize department documents with support from leadership;
• Assist management with documentation for audits and annual maintenance;
• Conduct follow-up meetings with managed-service clients;
• Review and evaluate administrative processes;
• Create contracts in the ITSM tool;
• Prepare and send the client welcome kit and contact clients to confirm delivery of the kit;
• Assist in creating accounts and contacts within the ITSM tool;
• Support administrative tasks related to the ITSM tool;
• Assist the team in resolving general Service Desk requests.