Administrative Assistant – Service Desk

Teltec Solutions

Administrative Assistant supporting the Client Support team at Teltec Solutions. Responsible for various administrative tasks and supporting internal processes.

Posted 6/15/2026full-timeFlorianópolis • BrasilMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

ITSM

About the role

Key responsibilities & impact

Support the team with internal and external communication;
Draft documents (meeting minutes, activity tracking, among others);
Prepare recurring reports for clients who require them;
Enter payments into the financial system;
Organize department documents with support from leadership;
Assist management with documentation for audits and annual maintenance;
Conduct follow-up meetings with managed-service clients;
Review and evaluate administrative processes;
Create contracts in the ITSM tool;
Prepare and send the client welcome kit and contact clients to confirm delivery of the kit;
Assist in creating accounts and contacts within the ITSM tool;
Support administrative tasks related to the ITSM tool;
Assist the team in resolving general Service Desk requests.

Requirements

What you’ll need

Currently enrolled in or completed a university degree in Business Administration, Executive Secretariat, or a related field.
Knowledge of Microsoft Office 365 (Excel, Outlook, Word, PowerPoint).
Experience with administrative routines.
Experience in technical support.

Benefits

Comp & perks

Medical plans
Dental plans
Meal allowance
Transportation allowance
Life insurance
SESC partnership
ACATE partnership
Flexible benefits: at Teltec, we can flexibly allocate benefits according to personal preferences across the following categories: meal, food, health, education, and mobility.
Reduced working hours for breastfeeding new mothers: to support mothers who need to balance work with baby care, we have a policy allowing reduced hours for breastfeeding.
Study grant program (postgraduate, MBA, specializations)
Foreign language study grant program
Runtec Program: we invest in incentives for Solutions to participate in sporting competitions.
Momento Conectar: a program offering practical physical activity classes aimed at improving the quality of life of our Solutions.
Hybrid work model to enjoy the best of both worlds
Coffee, fruit, and snacks available
100% subsidy for technical certifications
Benefits club: includes partnerships with Conexa Saúde, Psicologia Viva Conexa, Wellhub (Gympass), and Feirinha da Caju.
Birthday day off
Refer-and-earn program: bonuses for referring and hiring professionals
Benefits may vary by location, contract type, and/or be subject to change due to the annual budget.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

administrative processestechnical supportdocument draftingreport preparationpayment entrycontract creationactivity tracking

Soft Skills

communicationorganizationteam supportclient interactionfollow-up