Teleperformance

Performance Marketing

• Prospect high quality, policy-compliant leads for our internal New Business Sales teams.
• Company evaluation: assess company potential using provided guidelines and online tools.
• Company qualification: conduct eligibility checks using internal tools to ensure prospects are eligible for acquisition.
• Be on the lookout for industry news and trends to ensure timely prospecting.
• Understand market seasonality and collaborate with sales programs to plan ahead on lead sourcing areas, according to the sales team’s needs.
• Responsible for delivering a set of leads based on the agreed quarterly target.
• Provide weekly reporting / analysis of his/her work in a presentable format.

Lead Prospector – Google Ads Products

Growth Marketing

• Achieve quarterly targets for qualified opportunities and maintain consistent daily activity.
• Manage a portfolio of accounts to identify high-potential prospects.
• Present and explain solutions tailored to client needs.
• Execute outbound calls and emails, including cold calling, and connect with C-level decision makers.
• Analyze client challenges, gather requirements, and match them with Google Cloud solutions.
• Keep CRM data updated with leads, contacts, and opportunities.
• Contribute to team and individual KPIs such as productivity, conversion, and pipeline growth.
• Document customer interactions clearly to ensure transparency across stakeholders.

Sales Growth Consultant, French

Business Development Rep

• Meet quarterly SQO quota and daily/weekly activity targets.
• Manage assigned accounts to identify high-potential prospects and educate them on Cloud offerings.
• Execute daily outbound calls/emails (including cold calling) to C-level decision makers, quickly establish rapport, and assess needs.
• Understand pain points, gather technical requirements, align business needs with Cloud solutions (solution-selling), and build value for next sales steps.
• Maintain prospect/customer data in Salesforce (CRM), managing leads, contacts, accounts, opportunities, and activities.
• Work towards team and individual KPIs (productivity, conversion, opportunities, pipeline).
• Diligently document customer notes and deal details in Salesforce for stakeholder clarity.

Business Development Representative, Polish Speaking

Business Development Representative, French Speaking

Business Development Representative, Swedish speaking

Business Development Representative, Spanish Speaking – Google Products

Business Development Representative, English Speaking

Business Development Representative, Italian Speaking

Customer Support

• Find innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns (Spanish & English).
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Automotive Customer Service Representative, Spanish Bilingual

IT Support

• Handling IT incidents for business customers (hardware, software, network, access rights)
• Working in the ticketing system: creating, prioritizing, tracking and escalating tickets according to SLA
• Supporting business-critical applications and coordinating with external service providers
• Professional customer communication and explaining technical solutions in an understandable way
• Maintaining documentation and knowledge bases
• Proactive monitoring of systems and responding to alerts

Helpdesk / IT Support – Specialist

• Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Customer Service Representative, Licensed Vet Tech

Manager

• Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for every client assigned
• Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience
• Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity
• Managing client and project team expectations simultaneously for a frictionless onboarding experience
• You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation
• Create, manage and track project vehicles, including, but not limited to: Project schedules, Detailed project plans, Project scope statements, Resource plans, Risk and issues logs, Status reports
• Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors
• Make recommendations to management about schedules, prioritization and resource allocation with input from team members
• Provide consistent project plan/status reporting for use by account managers, clients, and management
• Providing in time support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits

Senior Manager – Implementations

Operations

• Processing of telephone and written customer inquiries (inbound)
• Comprehensive advice and clarification of customer queries
• Maintenance of customer and transaction data

German & English Speaking Operations Customer Expert

Analyst

• Handle incidents and requests via voice, chat, email, and portal; log, categorize, prioritize, diagnose, and resolve or escalate according to defined SOPs, SLAs, and OLAs
• Follow ITIL procedures: Incident/Request; contribute to Problem & Knowledge (workarounds/known errors)
• Use AI tools responsibly for translation, suggested replies, and summaries; validate accuracy and apply approved glossaries and scripts.
• Maintain clear customer communication: set expectations, provide updates or broadcasts, and ensure professional case closure with knowledge base links
• Ensure quality and compliance: meet QA standards, protect data, and use the ITSM system as the single system of record
• Travel for work to Europe and other regions, if required by the project.