Teleperformance

Account Executive

• Find innovative ways to complete sales while responding to varying questions, issues, and concerns.
• Handle and carefully respond to all inbound and outbound customer inquiries
• Complete sales with customers while generating quotes, costs and overall coverage
• Provide excellent customer service through all interactions while active listening
• Work with confidential customer information and treat it sensitively
• Appropriately communicate with customers, exercising retention efforts if needed

Property & Casualty Licensed Insurance Sales Representative

Customer Support

• Bilingual Customer Service Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Customer Service Representative, Bilingual Spanish - Day Shifts

• Customer Service & Sales Representatives field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone/email/chat/and or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Meet sales objectives as defined.

Sales Customer Service Specialist

• Support and advise clients by answering their questions over the phone
• Inform and advise on products and services
• Answer calls and e-mail for the client
• Clearly identify customer concerns and offer acceptable solutions
• Manage and document actions and processes in the software

Customer Support Specialist, Croatian, English

Translator

• Consecutive interpreting between English and Bosnian in areas such as medical, banking, insurance, emergency services, and customer service
• Taking notes to ensure accurate interpretation
• Live online audio and video interpreting via a PC application
• Adhering to security, customer, and client protocols
• Continuous improvement of general and industry-specific vocabulary
• Providing impartial communication support between clients and their customers
• Completing all interpreting tasks in accordance with client instructions and best practices

English–Bosnian Consecutive Interpreter

Manager

• Lead the implementation, maintenance, and continuous improvement of the ISO 45001 Occupational Health & Safety Management System across all U.S. BPO locations
• Ensure compliance with OSHA, state-specific safety regulations, and applicable local occupational laws and regulations
• Manage and support internal and external audits, including certification audits, surveillance audits, and client-driven assessments
• Serve as the primary point of contact for health and safety compliance across all sites
• Manage risk assessments, hazard identification, and incident investigations; ensure timely corrective and preventive actions
• Develop, update, and enforce health and safety documents, policies, procedures, and emergency response plans
• Analyse safety metrics and trends to identify risks and opportunities for improvement
• Partner with site leadership, HR, Facilities, and Operations to embed safety practices into daily operations
• Deliver safety training, awareness programs, and compliance education to employees and leadership
• Ensure timely resolution of compliance issues and escalations. Prepare and maintain documentation, reports, and records required for audits and regulatory compliance
• Manage workers’ compensation claims and compliance in 50 states

Health and Safety Manager

Recruitment

• Brindar soporte en el envío de las evaluaciones correspondientes al perfil.
• Solicitar y revisar la documentación requerida de los nuevos ingresos.
• Armar las carpetas correspondientes de los candidatos seleccionados.
• Otras funciones inherentes al proceso de reclutamiento.

Auxiliar Documentario – Reclutamiento y Selección

Account Manager

• Provide an environment that values, inspires, and supports employees
• Create a positive workplace culture

Digital Officer – Virtual Relationship Manager

Call Center Representative

• Coordinate new hire, progression and enhancement training
• Train new and existing employees on client projects emphasizing customer confidentiality and security
• Develop non-classroom communication and training materials
• Assess individual participant and class performance
• Participate in minor client interaction including effective curriculum feedback and client visits
• Demonstrate the highest standards of ethical and professional conduct in dealing with new employees
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Ensure all policies and procedures are adhered to including Security, HR, Operations, etc.
• Perform other related duties and assignments as required and assigned by supervisor or manager