Contact Center Account Manager

Teleperformance

. Project management including team leadership .

Posted 5/20/2026full-timeRemote • Arizona, Connecticut, Florida, Idaho, Illinois, Iowa • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Project management including team leadership
Compile specifications, requirements and other program specific documentation from the client
Write creative copy for interactive voice response scripts
Track and manage scope, schedule and costs for project implementation
Manage tasks and deliverables from client to technical resources
Review both new and existing IVR programs for script to system accuracy and effective sales approach
Analyze client reports and make suggestions to optimize scripts and/or offers
Identify potential application and process improvements
Provide excellent customer service to internal and external clients
Prepare monthly billing documentation
Prepare documentation for client business reviews
Develop monthly revenue projections for each client
Perform other related duties and assignments as required and as assigned by supervisor or other management
Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Requirements

What you’ll need

Must be at least 18 years old
Bachelor’s degree or significant equivalent experience as an Account Manager in the contact center industry
2 to 4 years of experience as an account manager, account coordinator or project manager preferably working with IVR applications or in the contact center industry
Minimum requirement of intermediate Microsoft Office skills (i.e., Word, Excel, Power Point, etc.)
Overnight travel approximately four times per year
Excellent attendance history is required
Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

Benefits

Comp & perks

Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

project managementIVR applicationscopywritingscope managementschedule managementcost managementdata analysisbilling documentationrevenue projectionsprocess improvement

Soft Skills

team leadershipcustomer servicecommunicationorganizational skillsattention to detailproblem-solvingcreativityadaptabilitytime managementcollaboration