Teleflex

Customer Support

• Manage all orders and queries from our Indirect customers
• Help build and maintain a strong long term relationships with our Indirect based Team sales) and customers to maximize sales growth with the assistance of all appropriate resources within Teleflex
• Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space
• Work as part of a multi-disciplinary team, ensuring all orders received via email are processed accurately and promptly upon receipt
• Ensure that all customer queries, order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc. are handled and resolved satisfactorily
• Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer
• Maintain regular contact with the warehouse and purchasing dept. to coordinate deliveries, returns, etc.

Customer Service Representative

QA Engineer

• Handling change requests initiated by suppliers (S-CRQ)
• Processing supplier non-conformance reporting (defect reports from incoming goods inspection) and monitoring Supplier Corrective Action Requests (S-CAR)
• Coordinating supplier-related issues with suppliers and all affected departments (including Production, R&D, Quality, Regulatory)
• Managing supplier quality planning / risk management
• Handling supplier evaluation and qualification (technical / pharmaceutical)
• Conducting supplier assessments
• Performing supplier audits and developing supplier improvements
• Reporting / trending of supplier data

Supplier Quality Engineer

Account Manager

• Responsible for promotional activity on the territory.
• Manage the full sales process and local marketing activities.
• Engage with theatre-based staff including surgeons and nursing staff.
• Advise on product use during surgical procedures and collect product feedback.
• Manage contracts and negotiate with procurement.
• Attend marketing and training events both in the UK and abroad.

Account Manager – Surgical

Executive Assistant

• Provide day-to-day administrative support to the Corporate Vice President, General Counsel & Secretary and the Corporate Vice President, Chief Compliance Officer, as well as members of the Legal and Compliance functions, including but not limited to:
• Business travel planning and coordination.
• Expense reporting and reconciliation.
• Organize and prepare materials for internal and executive-level meetings including Board of Directors, Executive Meetings, and Compliance briefing committees.
• Calendar management, meeting scheduling, and coordination of executive-level activities.
• Act as a liaison between leadership and their direct reports to share information and deadlines as needed, with follow up on status of assignments to leadership team members or other stakeholders.
• Uphold a strict level of confidentiality and handle sensitive information with the highest level of discretion.
• Prepare meeting agendas, take and distribute minutes, track action items, and proactively follow up to ensure deadlines and deliverables are met.
• Draft, edit, and format presentations, reports, and other documents (Word, Excel, PowerPoint) in support of organizational objectives.
• Coordinate communications, including maintaining distribution lists, sending internal updates, responding to inquiries, and supporting email management.
• Support operations for both departments, including basic document review, recordkeeping, photocopying, mailings, and maintaining department supplies.
• Maintain organized and confidential department files, records, and documentation.
• Collaborate with other administrative assistants to ensure smooth coordination of activities and information flow across the functions.
• Assist with special projects, initiatives, and ad hoc requests for the Legal and Compliance teams.
• Support cross-functional projects by maintaining action trackers, scheduling project activities, preparing summaries and reports, and ensuring progress is documented.
• Serve as the point of contact for Legal billing matters. Coordinate billing and invoice processes for the Legal department, including but not limited to:
• Reviewing and processing outside counsel invoices.
• Liaising with vendors and internal finance teams to ensure timely and accurate billing/processing.
• Track budget and spend against the legal forecasts; provide legal spending reports.
• Maintain records of billing agreements.
• Submit and monitor vendor invoices for the Compliance Officer and budget tracking and updates to finance as required.
• Coordinate translation services, as requested, with online vendor.
• Assist with other duties, special projects and initiatives as assigned.

Executive Assistant, Legal and Compliance

Manager

• Develop and implement global facilities strategies aligned with organizational goals
• Drive standardization of facilities processes, policies, and performance metrics across all sites
• Develop utility and production equipment maintenance strategy across the maintenance hierarchy
• Oversee the implementation of the strategy in collaboration with the site maintenance leadership
• Ensure that site expansions, renovations, and new builds align to the policies and standards
• Develop plans to optimise utility consumption delivering cost reductions year over year
• Ensure optimal space utilization and infrastructure planning
• Strategic Planning for Tool Room operations across the manufacturing network
• Lead deployment of corrective, preventive, and predictive maintenance programs for critical production equipment and infrastructure to ensure standardisation across sites
• Ensure CMMS systems are effectively deployed consistently and maintained
• Ensure that maintenace opportunities on current installed assets are built into design requirements for future equipment
• Ensure facilities and maintenance practices meet FDA, ISO 13485, EU MDR, and local regulatory requirements
• Maintain validated environments (e.g., cleanrooms, HVAC systems, water systems)
• Promote a culture of safety and implement emergency response plans
• Implement smart building and predictive maintenance technologies

Global Facilities and Maintenance Manager

Sales

• Develop and execute comprehensive sales plans and strategies to achieve annual sales quotas and market share growth targets for Mexico.
• Lead, motivate, and manage the sales team in Mexico to foster a high-performance culture focused on results, accountability, and continuous improvement.
• Conduct regular performance reviews, coaching sessions, and provide constructive feedback to enhance individual and team capabilities.
• Monitor sales performance, analyze market trends, and implement corrective actions as needed to ensure targets are met.
• Drive effective CRM utilization (Salesforce) for pipeline management, forecasting accuracy, and sales activity tracking.
• Identify and capitalize on new business opportunities, market segments, and strategic accounts within the Mexican healthcare system (hospitals, clinics, governmental institutions, private practices).
• Develop and maintain strong, long-term relationships with Key Opinion Leaders (KOLs), clinical stakeholders, purchasing departments, and hospital administrators.
• Work closely with Marketing to develop and implement effective product launch strategies, promotional campaigns, and educational programs.
• Analyze competitor activities and market dynamics to identify threats and opportunities, adjusting strategies accordingly.
• Recruit, onboard, and train new sales talent, ensuring they are well-versed in product knowledge, sales methodologies, and company policies.
• Implement ongoing training and development programs to enhance the clinical, technical, and commercial skills of the sales team.
• Manage the sales budget effectively, ensuring optimal resource allocation and cost control.
• Oversee accurate sales forecasting, reporting, and territory planning.

National Sales Manager

Project Manager

• Responsible for planning and managing global product development/sustaining initiatives for the Interventional business unit
• Effectively lead and drive project teams in a collaborative environment, completing project deliverables per committed timelines and scope
• Monitor project budgets, directing the efficient use of resources to effectively complete projects
• Lead project-related activities of project team members, providing guidance on conformance to established design control procedures
• Lead, coordinate and facilitate weekly meetings, action items, and follow-up with subject matter experts on expected deliverables
• Prepare project summary reports, develop project plans, identify risks and communicate mitigation activities
• Prepare and deliver project status presentations to management regularly
• Partner with Marketing in the business gating process for projects under their responsibility
• Lead and/or participate in all phases of post-market development starting with project assessment through implementation
• Negotiate and resolve conflicts and drive decisions among team/functional members to accomplish project and business goals
• Define project resource requirements and negotiate with functional managers to obtain resources necessary to support assigned programs
• Cultivate a high performing work team culture among project core teams
• Adhere to all regulatory agency standards, company quality standards and corporate policies
• Must be able to travel domestically and internationally as business needs demand

• Work as part of a multi-disciplinary team, ensuring all orders received via telephone, fax, etc., are processed accurately and promptly upon receipt
• Order entry
• Returns: ensure that returns are processed in a timely manner
• Credit and debit memo processing
• Delivery processing
• Invoice processing
• Price review
• General data entry activities relating to the order to cash process

Customer Service Administrator – Order Fulfilment

Financial Planning and Analysis

• Provide financial insights into business growth trends and profitability.
• Support the reporting process cycles (daily, weekly, monthly, etc.) – assist in the preparation, review, and distribution of these reports.
• Monthly cost center reports, travel & entertainment reports, and sample expense reports for the different organizations in the Vascular business unit.
• Own and maintain a comprehensive headcount report used for tracking the financial impacts of headcount changes.
• Other responsibilities including Capital Expense budgeting and forecasting, as well as assisting with the Excess, Obsolete, and Expired product liability accrual.
• Participation in the forecasting and budgeting processes includes coordinating with department stakeholders for financial inputs.
• Monthly close process includes cost center expenses and data consolidation.
• Ad-hoc support and analysis of business issues for BU business partners and special projects.
• Research and analyze data to provide a clear, cohesive explanation of business variances.
• Prioritize tasks to achieve deadlines.
• Liaise with auditors, corporate accounting, shared services, and global operations.
• Ensure appropriate internal controls are maintained and BU financial statements follow corporate accounting policies and standards.
• Adhere to Teleflex Code of Ethics and company procedures.
• Communicate effectively and proactively with internal stakeholders to ensure information is presented logically and consistently.

Financial Analyst

• Provide sales and/or clinical support to promote and sell Teleflex’s Coronary line of products
• Effectively deploy clinically relevant product features/benefits and economic justification using existing selling tools to each customer situation to define the value of Teleflex product offerings
• Conduct product demonstrations and inservices to physicians and other medical personnel to educate them on the safe and effective use of the product
• Provide case coverage for physicians conducting product evaluations and first cases with products as they move to becoming consistent users and customers
• Develop and implement a proactive plan that involves sales and/or clinical support with the Regional Sales Manager and team members, to achieve sales goals and increase the quality of service to customers
• Work closely with the Regional Sales Manager and Sales Representatives in evaluating business conditions and sales trends
• Work with Marketing, R&D, and the Clinical Medical Affairs team to provide ongoing education and training updates, field intelligence on competitive products, market activity, effective clinical support techniques, as well as input on customer preferences and product features
• Demonstrate comprehensive product knowledge and the ability to utilize sales techniques in a clinical setting
• Support Cardiology conferences and Society meetings, workshops, and other marketing events
• Work in the Interventional Cardiology or Interventional Radiology lab on a day-to-day basis to drive evaluations, adoption, and use of product throughout assigned geographic area
• Facilitate resolutions to customer questions or complaints
• Build robust relationships with medical staff

Senior Clinical Sales Specialist, Coronary

Human Resources

• Provide support to the Human Resources and Management Teams, including administrative tasks, staffing coordination, conversions, hourly recruiting, and other duties as assigned
• Assist employees with questions, concerns, and guidance across the full range of HR policies, benefits, and related topics
• Maintain confidentiality of all employees, applicant, and other sensitive information
• Organize onboarding and new hire orientation processes
• Organize and maintain tracking of all Temporary Associates
• Advocate for and contribute to Teleflex’s employer value proposition and core values
• Research, analyze, and compile data to report and track trends within the organization
• Correspond with HR Direct regarding employee status and organizational updates - including new hires, terminations, transfers, promotions, salary adjustments, shift changes, and org chart updates—to maintain data integrity within HRIS and timekeeping systems and ensure personnel files are current
• Support the Benefits function by guiding employees on benefits-related issues, assisting with complex cases, leading the facility’s open enrollment process, and supporting benefits education and enrollment
• Field questions regarding FMLA and disability programs for employees and supervisors; track return-to-work status and monitor approved FMLA versus absence tracking
• Complete I-9 verifications promptly to ensure compliance with federal employment eligibility requirements
• Ensure HR records and work instructions comply with quality and management systems
• Perform related work as required

HR Coordinator

Account Executive

• Implement the territory sales plan to meet established goals, supporting existing customers while actively prospecting for new business. Effectively organize and prioritize field time to maximize customer engagement and drive steady territory growth.
• Facilitate sales growth by conducting physician, nurse, and technologist training and account in-servicing of dialysis access products.
• Provide product technical support to customers in an Operating Room and Interventional suite environment.
• Participate in troubleshooting support programs.
• Educate customers on products, procedures, and industry trends through use of education programs and local hospital programs.
• Develop and maintain an in-depth profile of each account to include customer preferences, competitive products and field intelligence, market activity, important contact/decision makers, customer feedback, and attendees in-serviced.
• Conduct strategic territory management and analysis.
• Develop key opinion leaders.
• Account for all territory expenses and materials.
• Review current literature for new developments within the healthcare field and sales field including competitive information.
• Attend local, regional, and/or national scientific tradeshows and professional meetings to promote products and in-service customers.
• Assist with the coordination of national conventions to ensure proper setup, booth coverage, and breakdown of exhibit, as requested.
• Be an active corporate member of professional societies (e.g. ANNA, NKF, AVIR, ESRD, etc).
• Develop multi-level relationships within key accounts.
• Maintain knowledge of company products and competitive offerings utilizing the technology tools that are available.
• Adhere to and ensure the compliance of Teleflex’s Code of Ethics, all Company policies, rules, procedures and housekeeping standards.

Senior Sales Representative, Coronary

• Manage all orders and queries from our customers in our Iberia market.
• Help build and maintain a strong long-term relationship with our Iberia based team and customers to maximise sales growth with the assistance of all appropriate resources within Teleflex.
• Ensure Teleflex is positioned at all times as a key preferred supplier within the medical devices space.
• Work as part of a multi disciplinary team, ensuring all orders received via telephone,email, fax, post, etc. are processed accurately and promptly upon receipt.
• Ensure that all customer queries - order queries, stock situation, deliveries, invoices, product queries, literature & sample requests, etc - are handled and resolved satisfactorily.
• Ensure all customer complaints are dealt with upon receipt and resolved to the satisfaction of the customer.
• Ensure all product complaints are escalated to the appropriate department.
• Maintain regular contact with the warehouse and purchasing dept. to co-ordinate deliveries, returns, etc.
• Act as principle contact person for designated key accounts. Report to management on the monthly activity and involvement with these accounts.
• Liaise with the sales force on a regular basis as regards quotations, orders, product queries, and general information from customers.
• Process daily invoicing.
• Process billing corrections on time and in accordance with the company policy.
• Process returns from the customer on time and in accordance with the company policy.
• General Administration work
• Adhere to the Teleflex Quality Management system.
• Involvement in special projects as required.

Customer Service Coordinator

Compliance

• Assist with Testing plans for the Compliance Testing and Monitoring Plan
• Participate in meetings by maintaining action items and following up as appropriate in addition to documenting meeting minutes
• Collaborate with the Global Compliance Team as needed related to tracking actions and remediations to Compliance topics
• Respond to routine training and associate follow up as needed
• Adhere to and ensure compliance with the Teleflex Code of Ethics, all company policies, rules, and procedures
• Complete other duties and tasks assigned

Compliance Intern, Global Business Practices

• Conduct appropriate research using standards, guidance documents, previous assessments and other resources to develop strong regulatory assessments for the US, EU and Canada for new and modified products.
• Assume full responsibility for project submissions for 510(k) premarket notifications, EU MDD Technical File/MDR Technical Documentation, and Canadian license submission/amendments.
• Communicate with Commercial RA to ensure timely notification of changes as appropriate. Partner with Commercial RA to support registration of product in foreign markets.
• Work with Quality, Operations, Engineering, and other internal groups to investigate and recommend solutions to address potential regulatory issues and impacts.
• Interact and negotiate with regulatory authorities during the development (i.e. Q-Sub, change notifications, etc.) and submission review.
• Support regulatory agency and/or notified body audits by as needed.
• Participate in and ensure compliance with design controls and review design documentation to confirm regulatory requirements are met.
• Participate in development and approval of risk activities as well as other deliverables as related to projects.
• Provide regulatory review for reporting activities required by EU MDR (i.e. post-market surveillance, reporting, etc.).
• Review and approve all Labeling (product, advertising and promotional) and ensure claims are substantiated.
• Assist in regulatory due diligence process as needed.
• Proactively drive RA project deliverables by collaborating cross-functionally and engaging with cross-business unit team members as needed.
• Monitor impact of changing evolving global regulations on submissions, practices and procedures and communicate to internal stakeholders.
• Brings Regulatory Affairs questions/issues to the attention of RA management.
• Comply with Teleflex’s Code of Ethics, all Company policies, rules, and procedures.