Tekmetric

Customer Support

• Tackle customer questions head-on with curiosity and enthusiasm — whether it’s over phone, chat, or email — by quickly identifying issues and guiding customers toward effective, satisfying solutions.
• Bring energy and empathy to every interaction, making customers feel heard, valued, and genuinely supported — no matter how complex the challenge.
• Embrace transparency when helping customers navigate product issues by clearly explaining what’s happening and what to expect next.
• Serve as the customer’s voice internally by documenting bugs and collaborating with our development team to advocate for timely fixes and product improvements.
• Keep records sharp and accurate by updating tickets, account details, and communication logs with care.
• Stay sharp on product features, industry trends, and customer service best practices — and bring that knowledge into every conversation.
• Invite feedback from customers with confidence and curiosity, helping us constantly level up our service and product experience.
• Consistently meet or exceed performance goals that help us deliver best-in-class support.
• Jump in to support teammates when needed — we grow stronger together.

Product Support Specialist

People Operations

• Serve as the embedded People Partner for Revenue and Customer leaders, acting as a trusted advisor who improves team effectiveness, drives business outcomes, and helps leaders navigate ambiguity, scale, and organizational change.
• Coach leaders through performance, conduct, development, and retention decisions while strengthening leadership capability across the organization. Drive performance management, calibration, succession planning, and talent development initiatives, including identifying emerging leaders and building intentional paths toward management readiness.
• Use engagement data, attrition signals, and pattern recognition to get underneath team health issues and performance gaps — then bring leaders a point of view, not just a summary.
• Coach leaders to address people's issues early and decisively — before they become formal matters. When situations do escalate, navigate them with sound judgment, high integrity, and a clear escalation path.
• Work closely with TA, L&D, and Total Rewards on hiring strategy, onboarding, workforce planning, and cross-functional initiatives.

People Partner

Account Manager

• We’re looking for a Director of People Partnerships who is energized by two things in equal measure: developing the people on their team and making the leaders around them measurably better. This is first and foremost a builder role. You'll be establishing how people partnerships work at Tekmetric — the frameworks, the operating rhythms, the standards — while simultaneously leading the team that delivers it.
• You’ll manage and develop a team of 2–3 People Partners embedded across our GTM, Customer, R&D and G&A divisions, while personally owning senior leader relationships and escalated employee matters. You set the standard for what great people partnership looks like at Tekmetric and build a team that delivers it consistently.
• This role sits at the intersection of people strategy and business execution. You’ll report to the VP of People & Culture and partner closely with the Director of People Operations, Sr. Director of Talent Acquisition, and Head of Employee Experience to build a People function that is a genuine competitive advantage as Tekmetric scales toward 200M ARR and beyond.
• Design and maintain a rigorous approach to org design, workforce planning, and succession planning across all divisions.
• You will help execute how we develop leaders at Tekmetric — calibrations, succession planning, performance rigor, and coaching frameworks — and ensure your team executes it with consistency and quality across every division.
• Use engagement data, attrition signals, and pattern recognition to surface what’s driving team health issues and performance gaps across the org — then bring the VP of People and senior leaders a point of view, not just a summary.

Director of People Partnerships

Onboarding Specialist

• Lead and manage a team of Customer Onboarding Managers, ensuring a high level of customer service, TTV, and satisfaction.
• Work with customers in the mid-market and enterprise segments, coordinating with management and leadership at all levels.
• Develop and implement onboarding processes and strategies that are efficient, scalable, and tailored to different customer segments.
• Collaborate with sales, product, customer success and support teams to ensure a cohesive customer journey from initial sale to full product adoption.
• Monitor customer feedback and onboarding metrics, using this data to continuously improve the onboarding experience.
• Conduct regular training sessions for the onboarding team to keep them updated on product changes and best practices.
• Work closely with clients to understand their business needs and tailor the onboarding experience accordingly.
• Establish clear communication and project management protocols to ensure timely and successful implementations.
• Identify upsell and expansion opportunities during the onboarding process and collaborate with the sales team to capitalize on these opportunities.
• Manage customer expectations and address any issues that may arise during the onboarding process.

Senior Manager, Customer Onboarding

Account Executive

• Identify and define Ideal Customer Profiles (ICPs), including new prospects with multiple locations and existing prospects to land and expand (e.g., Payments, Tekmetric Marketing, TireSuite, Motovisuals).
• Identify prospects, qualify leads, and engage them via various channels, including in-person meetings and lunch-n-learns.
• Set appointments, land new accounts, and expand them over time by selling additional products/services.
• Where necessary, work with customer onboarding and customer success teams to safeguard initial investments and ensure the long-term value of newly acquired accounts.
• Build stronger, in-person relationships, as this makes it harder for prospects to say 'no' compared to a virtual engagement.
• Plan daily routes to minimize "windshield time" and optimize travel efficiency, as time spent traveling is time not selling. Route planning should be done in advance (e.g., 2 weeks) in collaboration with your manager/leader.
• Manage and execute a defined sales cadence/sequence for prospect accounts (e.g., Call, Email, Visit, Email, Call).
• Work in tandem with Channel Partner Managers (CPMs) in a POD structure to hold in-person demos for channel leads, which preserves partner trust and minimizes the sales cycle.
• Manage the CRM by tracking and updating all activities directly in Salesforce.
• Document key sales activities to ensure we understand what success looks like regarding touchpoints and time to close.
• Track follow-ups, manage account/lead assignments, and maintain pipeline hygiene.
• Accurately forecast sales to provide transparency and accountability.
• Heavy documentation of key activities is required to help define activity-based KPIs that drive success and to serve as a template for scale-up.

Field Sales Executive

Sales Development Rep

• Own pipeline and quota across multiple product motions. Take full accountability for CQO and closed-won pipeline targets for TMS (4 reps) and Payments (3 reps) — activity, conversion, and quota attainment are yours to drive.
• Be the coach your team talks about years from now. Build a coaching culture grounded in individualized development plans, weekly 1:1s, structured call reviews, and consistent feedback loops. Move your SDRs beyond scripts and toward genuine discovery, objection fluency, and consultative outreach.
• Set and hold daily activity standards. Maintain clear expectations and use data to identify gaps early, coach to conversion, and distinguish activity problems from conversion problems.
• Build the Payments motion from the ground up. The Payments SDR team is three months old. You’ll help define what “good” looks like, prove the model, and create the playbook before we scale it.
• Hire exceptionally well and ramp fast. Own the full talent lifecycle — hiring and onboarding SDRs who are coachable, competitive, and aligned with our values. Build onboarding infrastructure that gets reps to quota faster with every iteration.
• Maintain Salesforce hygiene and GTM reporting accuracy. Ensure clean, reliable data across both tracks so leadership always has a clear view of pipeline health and rep performance.
• Coordinate cross-functionally across product lines. Align with Inbound, AEs, Product, and Marketing on TMS and Payments motions — ensure leads are properly routed, messaging stays sharp, and SDR handoffs to AEs are high quality.
• Experiment like a scientist, document like an operator. In a hypergrowth environment, playbooks go stale fast. Continuously test new sequences, messaging angles, and outreach approaches — then turn what works into structured, repeatable training that scales across the team.
• Contribute to the broader revenue leadership conversation. Share what you’re learning — what’s working, what’s breaking, what the data is telling you — so we grow smarter as an organization, not just faster.

Expansion Sales Development Manager

Recruitment

• Proactively source and engage passive GTM candidates through LinkedIn Recruiter and other channels.
• Build pipelines that serve both open roles and the ones we'll open next quarter.
• Use creative, data-informed sourcing strategies to surface a diverse slate of top talent.
• Lean into AI tools to work smarter - sourcing, outreach, screening, and everywhere else they sharpen your edge.
• Own end-to-end recruiting for Sales and other GTM roles, including Marketing, Customer Success, and leadership hires.
• Partner with hiring leaders from kickoff through close - calibrating on the role, designing the interview loop, and aligning on what "great" looks like.
• Adapt in real time as hiring needs shift. Bring agile planning, transparent communication, and data to the conversation.
• Run substantive interviews that assess both capability and culture fit.
• Tell our story in a way that makes top candidates want to lean in.
• Deliver a candidate experience that's high-touch, honest, and timely — every time.
• Keep Greenhouse clean and current, and report on the metrics that move the business.
• Treat process as a product. Evaluate what's working, fix what isn't, and ship improvements that make hiring faster and better.
• Champion AI across the recruiting workflow. Bring new tools, new ideas, and a bias for trying things.
• Share what you learn so the whole team gets better.
• Partner with People Ops and hiring managers to make the handoff from offer to first day feel seamless.
• Support onboarding touchpoints for GTM hires.

Talent Acquisition Manager, Sales

Engineering Manager

• Lead and mentor a team of engineers, providing technical guidance and career development support
• Foster a collaborative and inclusive team environment
• Own your team’s delivery, quality and timely execution
• Guide key technical decisions around new product initiatives
• Work closely with other departments, including product, design, and QA, to align engineering activities with company objectives
• Continuously evaluate and improve engineering processes and practices to enhance team efficiency and product quality
• Assist in recruiting, onboarding, and training new engineering team members

• Directly manage and nurture an established partnership to enable our partners’ success, increase theirs - and their customers’ - adoption of Tekmetric, strengthen our relationship, and execute on our overall sales strategy
• Evaluate the strategic and economic impact of potential opportunities with the partners and prioritize your efforts based on impact
• Run point on all aspects of deal execution, from deal structuring to negotiating and legal contracting
• Collaborate internally with key stakeholders including marketing, sales, product, and more
• Build and maintain key relationships with C-level executives, while orchestrating the right executive touch points as well
• Contribute to shaping our platform partnership strategy and building repeatable processes and scaled engagement models

Channel Partner Manager

• Own and continuously improve the systems, workflows, and operating rhythms that power the employee lifecycle—from performance and compensation cycles to core people operations. Identify opportunities to simplify, automate and utilize AI to scale processes that support Tekmetric’s continued growth across multi-state and international teams.
• Lead the evolution of Tekmetric’s compensation and benefits programs to ensure they remain competitive, scalable, and aligned to business goals. Oversee salary benchmarking, leveling, calibration, and rewards strategy in close partnership with Finance.
• Own compliance across federal, state, local, and international employment requirements—revising the policies, practices, and Legal partnerships as needed to protect the business while enabling speed and smart decision-making.
• Leverage people data, HRIS reporting, and AI tools to surface actionable workforce insights that inform business decisions. Translate trends in retention, engagement, compensation equity, and organizational health into clear recommendations and measurable action.
• Report to and partner closely with the VP of People & Culture while collaborating across the broader People team to continuously evolve Tekmetric’s people programs, operating model, and team effectiveness as the company scales.

Senior Director – People Operations

Data Engineer

• Build scalable data pipelines using Python, Spark and Airflow to move data from different applications into our data lake.
• Collaborate and influence the long term technology strategy and innovations roadmaps across data engineering areas.
• Provide technical leadership, mentorship and growth to junior team members as we scale
• Collaborate closely with engineering and product to elevate data generation approaches
• Manage the end-to-end life cycle on the development of new features and pipelines
• Ideate and contribute to shared data engineering tooling and standards.
• Define and promote data engineering best practices across the company.

Senior Data Engineer

Payroll

• Own End-to-End Payroll Execution
• Lead semi-monthly and monthly payroll cycles across multiple U.S. states, including international contractor payments
• Ensure payroll is processed accurately, timely, and in compliance with all federal, state, and local regulations
• Ensure Payroll Accuracy, Controls, and Compliance
• Review payroll registers, validate inputs (earnings, deductions, benefits), and audit changes prior to final submission
• Maintain strong internal controls and documentation to support audit readiness
• Stay current on evolving payroll regulations and ensure compliance across jurisdictions
• Own Payroll Accounting & GL Integration
• Prepare and review payroll journal entries, ensuring accurate posting to NetSuite
• Reconcile all payroll-related balance sheet accounts (wages, taxes, benefits, 401k, accruals, etc.) on a monthly basis
• Ensure payroll activity ties cleanly to the general ledger and supports an accurate and timely close
• Manage Complex Payroll Scenarios
• Accurately process bonuses, commissions, variable compensation, retroactive adjustments, and corrections
• Calculate and record payroll accruals (bonuses, PTO, commissions) with a strong understanding of timing and financial impact
• Partner Cross-Functionally
• Collaborate closely with People & Culture to maintain accurate employee data, benefits, and withholdings
• Partner with Accounting and FP&A to support financial reporting, accruals, and variance analysis
• Drive Systems Optimization & Process Improvement
• Support and improve payroll system integrations (Rippling & NetSuite), ensuring data flows accurately and efficiently
• Identify opportunities to automate workflows, strengthen controls, and improve payroll operations as the company scales
• Support Audit & Year-End Processes
• Prepare payroll-related documentation and reconciliations for audits and internal reviews
• Support year-end activities, including W-2 processing, 1095-C reporting, and tax filings

Senior Payroll Specialist

• Own complex, later-stage interview scheduling across multiple time zones - video, onsite, and panel formats.
• Coordinate the full logistics around onsite interviews: room reservations, visitor access, travel, and accommodations.
• Be the point of contact for candidates and interviewers when things shift last minute. Resolve conflicts quickly and professionally.
• Deliver a consistent, high-quality candidate experience from first scheduling email through interview completion.
• Bring fresh thinking to how we schedule and coordinate - including how we use AI and automation to move faster without losing the human touch.
• Run end-to-end onboarding logistics: training travel and accommodations, session scheduling, and Swag Store management so new hires get their gear on day one.
• Manage I-9 completion and verification, and keep employee records accurate in our HRIS.
• Track mandatory new hire training and follow up to hit 100% completion on time.
• Administer employee recognition programs and pulse surveys.
• Own incoming swag, postal, and gift card requests through Jira.

People Operations Coordinator

Product Designer

• Building end-to-end user experiences
• Aiding in discovery phases and helping define product requirements
• Creating designs, prototypes and artifacts to facilitate user testing and apply learnings to designs
• Guiding the design team to develop a shared understanding and alignment of solutions that best fit our customer needs.
• Assisting in onboarding new design team members, providing them with insights, best practices, and shadowing opportunities.
• Collaborating with product management, engineering and business partners to build and iterate on customer facing products
• Working with other product designers and front-end engineering team to manage a design system used within the consumer product ecosystem
• Collaborating with engineering to ensure visual quality and finesse of the product and user experience
• Regularly soliciting feedback from your peers, including other product designers, product managers and teammates in your product team
• Championing cohesion and consistency in UX design that unites a growing family of products/features
• Being a strategic leader with a vision in how to implement experiences that represent the most customer-centric intersection between design, business and technology.

Senior Product Designer

Accountant

• In Tekmetric’s high-growth organization, the Senior General Ledger Accountant role will provide vital support in multi-entity accounting and reporting.
• You will own critical areas of the month-end close and general ledger, ensuring accuracy, scalability, and continuous improvement in a multi-entity SaaS environment.
• This role goes beyond execution, you will proactively identify issues, improve processes, and elevate how the team operates.
• This role will report to the Head of Accounting.
• Take ownership of key components of the month-end close, ensuring timely, accurate, and audit-ready financials.
• Proactively identify close bottlenecks and drive improvements to reduce cycle time and increase visibility.
• Ensure proper cutoff, accruals, and completeness of financial data.
• Maintain the integrity of the general ledger through detailed account analysis and review.
• Reconcile complex accounts, including intercompany and subsidiary ledgers, ensuring accuracy and completeness.
• Investigate and resolve discrepancies independently, escalating only when necessary.
• Manage multi-entity accounting, including intercompany transactions, eliminations, and consolidated reporting.
• Ensure consistency in accounting treatment and accuracy across all entities.
• Develop a deep understanding of business operations to ensure accurate accruals and financial reporting.
• Take ownership of key accrual areas (prepaids, expenses, etc.) and ensure proper recognition and documentation.
• Partner with FP&A to align financials with forecasts and explain variances through meaningful flux analysis.
• Translate financial results into clear insights that support business decision-making.
• Proactively identify inefficiencies and implement scalable process improvements.
• Leverage NetSuite and FloQast to automate workflows, enhance reporting, and improve close visibility.
• Help define and standardize processes as the company continues to scale.
• Own preparation of audit support, including reconciliations and documentation.
• Contribute to special projects such as M&A integrations, system implementations, and process redesign.