TD SYNNEX

Accounts Receivable

• Conduct account reconciliations to ensure accuracy, including complex reconciliations when needed.
• Review flagged orders for past-due accounts, determine whether to release or hold orders, and communicate with customers to resolve payment issues before releasing orders.
• Investigate and apply payments received without remittance instructions, clarify partial payments, and ensure accurate application.
• Manage dunning process — respond to automated overdue notices sent twice monthly, follow up with customers, and address inquiries to prevent repeat issues.
• Initiate customer communication via email, phone, or chat to address payment details based on aging and review code categories.
• Identify and resolve payment-related obstacles such as incorrect shipments, pricing errors, or missing documentation before they age.
• Collaborate internally with sales, customer service, and other teams to resolve account issues, especially related to cloud, licensing, and subscriptions.
• Access and organize data from existing Power BI or RDS reports; present account information in Excel for customer review.
• Notice potential concerns on accounts and promptly report them to management.
• Offer insight into operational matters and contribute to proactive problem-solving to prevent losses.

Accounts Receivable Analyst

• Maintain and reconcile customer AR balances: review aging reports, investigate discrepancies, and post adjustments to ensure accuracy.
• Drive collections activities: contact customers bi-weekly (or more frequently for past-due accounts) via phone and email to secure payment or documentation.
• Perform complex reconciliations: leverage Excel (pivot tables, VLOOKUP) and internal reporting tools to analyze payment histories and root-cause issues.
• Collaborate cross-functionally: partner with Sales, Customer Care, Order Management, and TD Capital to resolve invoice disputes, credit holds, and financing agreements.
• Negotiate settlements: prepare documentation, propose alternative financial arrangements, and escalate per authority matrix guidelines.
• Identify process improvements: flag recurring issues in the shared BPO/China process, recommend workflow enhancements, and help prevent revenue leakage.
• Serve as a resource: mentor junior team members, share best practices, and contribute to ongoing training.
• Reporting & visibility: generate weekly and monthly AR performance reports for management review, highlighting high-risk accounts and resolution strategies.

Program Manager

• Manage end‑to‑end program delivery across diverse digital initiatives, including platform modernization, system integrations, and customer‑facing solutions.
• Coordinate dependencies, risks, and issues across projects to maintain schedule integrity and operational continuity.
• Drive project prioritization and sequencing to optimize resources and maximize business impact.
• Engage and influence senior stakeholders across business, technology, and regional teams.
• Ensure consistent governance, reporting, and transparency across program activities.
• Foster collaboration across global, matrixed teams and vendor ecosystems.
• Oversee digital marketing, lead management, partner onboarding, eCommerce, pricing, quoting, billing, and payments.
• Modernize and integrate CRM, eCommerce, ERP, and billing systems for frictionless experiences.
• Manage distributor websites, customer/partner portals, and marketplaces.
• Implement Customer Data Platforms (CDP) for unified profiles, personalization, and analytics.
• Modernize B2B eCommerce, including catalog, contract pricing, promotions, subscriptions, and bulk ordering.
• Drive API integrations, data exchanges, and onboarding automation with OEMs and channel partners.
• Establish governance frameworks, manage risks, and oversee budgets.

IT Digital Program Manager

Field Engineer

• Perform Preventive & Corrective Maintenance – Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware.
• Installations & Configurations – Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS).
• Technical Support & Troubleshooting – Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs.
• Documentation & Compliance – Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems.
• Customer Collaboration – Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.

Digital Pathology Field Service Engineer

Product Specialist

• Implementation of sales enablement programs for TD SYNEX and partners.
• Implementation of marketing programs to support product group objectives.
• Execution of joint initiatives with our vendor and business partners.
• Responsible for inventory turns, inventory fulfillment and inventory obsolescence minimization.
• Implementation of business plans that achieve agreed vendor revenue targets and generate the planned profit outcomes.
• Achievement of revenue plans by brand and by market segment.
• Coordinate the various functions within TD SYNEX in order to deliver the outcomes agreed in each product plan.
• Maintenance and development of operational level vendor relationships.
• In order to execute product leadership, it will be necessary to maintain knowledge of sales processes, proposals, pipeline management, partner engagement so that remedial actions can be recommended where necessary.
• Ensuring highest and continuously improving levels of vendor and partner satisfaction.
• Maintain a high level of safety awareness within your team to promote a safe working environment for all team members.
• Maintenance of an accurate pipeline by product group.
• Measurement and maintenance of critical product group performance data in order to ensure that Tech Data meets its vendor commitments and fully leverages all commercial opportunities for rebates and other vendor investment initiatives.
• Supporting Product Manager in business forecasting and business planning for product groups with vendors.
• Provision of various reports for the purposes of commercial decision making.
• Deal effectively and efficiently with unsatisfactory performance and/or behavior within your team.

Business Development Rep

• The Business Development Manager is the main interface between the Company's Customers and Suppliers.
• Responsible for execution of the suppliers' strategy.
• Responsible for the complete sales cycle with an aim to maximizing revenue, Net Gross Profits and Customer satisfaction by developing deep relationships with key people in the supplier organization & partners.
• Create, Develop & implement supplier/vendor specific initiatives (10%).
• Channel Partner & Vendor engagement (20%).
• Execution - Credit management, Order processing, AR Collections (20%).
• Operational excellence - pipeline management, forecasting & inventory management (10%).
• Learn from existing BDMs on market potential and work on developing market base (10%).
• Work with Channel Partners to develop sales competencies and help close deals through “hands-on” involvement and coaching (10%).
• Coordinate with Supplier for Partner Technical & Sales Training on new product/s and/or technologies (10%).

Business Development Manager

Manager

• Define and maintain a distinctive creative vision, voice, and brand style for Learning Labs Studio
• Conceptualize and prototype engaging show formats (e.g., executive speaker series, “Cooking with AI,” peer-led panels)
• Develop a strategic content calendar that aligns with business priorities, seasonal themes, and learner needs
• Partner with production agencies and internal stakeholders (CLO, HR, Communications) to produce cinematic “Netflix-style” learning content
• Establish and track key metrics (attendance, engagement, satisfaction) and iterate based on data and feedback
• Create short-form recap videos (social-style clips, “TikTok-ready” highlights) to reinforce learning and extend reach
• Own full production lifecycle: pre-production planning, talent prep, live event coordination, and post-production editing
• Guide presenters and panelists—executives, thought leaders, and peers—to deliver confident, polished performances
• Coordinate with live production vendors, technical teams, and global studio partners to ensure seamless, on-brand delivery
• Manage budgets, timelines, and resources to deliver scalable, repeatable workflows without compromising quality
• Implement modern tools and processes to enhance efficiency, collaboration, and creative excellence
• Identify, recruit, and secure high-caliber internal and external speakers to maintain a robust content pipeline
• Build and nurture relationships with subject-matter experts, business leaders, and third-party partners to co-create impactful experiences
• Serve as the primary liaison for all studio guests, ensuring an inclusive, professional, and engaging experience from briefing to follow-up
• Monitor performance via analytics dashboards, learner surveys, and qualitative feedback
• Report insights and recommendations to executive stakeholders (CHRO, CLO, SVP of Talent)

Manager, Learning Production – Learning Labs Showrunner

Pre-sales Engineer

• Comprender los requisitos y necesidades del cliente / negocio y traducirlos en soluciones técnicas.
• Desarrollar escenarios de soluciones y migración de Azure.
• Formación a clientes.
• Acelerar el despliegue de los proyectos en pipeline de los Partners.
• Coordinación con Sales Specialist, BDMs y otros perfiles de soporte para el despliegue de proyectos cloud.
• Asegurar la satisfacción de los Partners en el proceso de despliegue de proyectos.

Azure & Security Technical Presales

• Assist Account and Product Managers with qualification of opportunities by providing presales technical support.
• Provides pre-sales technical support and deliver product demonstrations to customers and business partners.
• Assist senior to deliver training to partners on products solution.
• Contribute to and refine technical RFP and RFI responses.
• Support customer demonstrations and presentations.
• Coordinating and managing technical validation events (POC).
• Coordinating and managing POC assets.
• Solely or partnering with other Pre-sales consultant to support PM setting regular BOM (Bill of Materials).
• Participating in conferences, shows, exhibitions when appropriate and requested.
• Performs other related duties as assigned.

Presales Consultant – Elastic

Customer Success Manager

• Create workplans for each account assigned in order to drive Customer Success initiatives.
• Engage constantly with customers to keep track of product adoption and consumption levels.
• Promptly attend customer escalations and act as a centre of contact to engage other departments as required.
• Log all activity related to the accounts and opportunities generated in the corresponding platforms.
• Execute product training according to customer needs.
• Analyse customer and account data to identify areas of improvement and set action plans.
• Provide valuable insight to the company based on the data and information obtained from customer interactions.

Inside Sales

• Du bist verantwortlich für einen festgelegten autorisierten Kundenstamm – Kaltakquise musst Du bei uns nicht machen!
• Du betreust ein breites Spektrum kleinerer und mittelgroßer Kunden über unser internes Ticketsystem und übernimmst – wo möglich – die Verantwortung für zugewiesene Accounts.
• Du bringst ein tiefes Verständnis für unser Portfolio, unsere Prozesse und die Herstellerpreise mit, erstellst Angebote und managst sämtliche Anfragen rund um das Produkt- und Preisportfolio der Business Unit.
• Du schließt selbstständig Aufträge ab, verantwortest Deine Angebote und wirst für Teile des Portfolios zielgerichtet incentiviert.
• Bei eingehenden Anrufen oder Reklamationen hilfst Du unseren Kunden gerne und lösungsorientiert weiter und klärst fachliche sowie technische Fragen in enger Zusammenarbeit mit unserem Vertriebsaußendienst, dem Produktmarketing und unseren Lieferanten.
• Du führst eigenständig Preisverhandlungen und versorgst unsere Fachhändler mit allen Service-Leistungen der TD SYNNEX (u. a. Projektfinanzierung, Veredelung von Produkten, Sonderanlieferungen) in enger Zusammenarbeit mit den zuständigen Fachabteilungen (Leadmanagement).
• Außerdem ist es Deine Aufgabe, eingehende Bestellungen effizient und zuverlässig zu buchen, für deren reibungslose Abwicklung zu sorgen und die Auftragsnachbearbeitung sowie das Ordermanagement zu übernehmen (z. B. Kontrolle von Backloglisten, Liefersperren).
• Du setzt Verkaufsaktionen engagiert um, fasst proaktiv bei Kunden nach (B2B) und generierst Zusatzgeschäfte.
• Auch die Reaktivierung inaktiver Bestandskunden hast Du im Blick.
• So trägst Du aktiv zur Erreichung der vierteljährlichen Umsatz- und Margenziele für deine Kunden bzw. dein Segment bei und überzeugst durch das Erreichen der relevanten KPI’s.
• Auch die Pflege und der Ausbau der Kontakte zu Software- und/oder Hardware-Herstellern sind Dir wichtig.

Inside Sales, Computer- und Hardware-Komponenten

Marketing

• Join a global organization to drive innovation
• Network with new co-workers through onboarding

Marketing Trainee

Technical Product Manager

• Manage and optimize the organization's ERP systems and IT project management processes.
• Drive the development, enhancement, and integration of internal ERP applications to streamline business operations.
• Lead the end‑to‑end lifecycle of internal ecosystems and applications, defining product vision, building roadmaps.
• Ensure alignment with organizational IT strategy.
• Manage IT projects from planning through delivery, partnering with cross‑functional teams.
• Gather and translate business requirements into technical specifications, maintaining backlogs in Jira or similar tools.
• Oversee testing and UAT, provide training and ongoing user support, and monitor system performance for enhancements.

Technical Product Manager – Business Operations

Operations

• Responsible for daily order entry and quotation activities, including any electronic order processing.
• Provide administrative support for all aspects of commercial activity to help the company achieve team and organizational objectives.
• Prioritize own tasks to meet agreed deadlines or SLAs.
• Manage partner inquiries efficiently and professionally, ensuring prompt resolution.
• Develop strong relationships with the Inside Sales team.
• Escalate any incidents to the Sales Operations team leader or manager appropriately and in a timely manner.
• Proactively support the business.
• Record internal orders placed commercially by the Internal Sales team.

Sales Operations Executive

Sales

• Onboarding into the procedures and workflows of inside sales
• Learning key sales competencies (such as proactive customer advising and support, preparing and following up on quotes, order intake and processing, conducting price negotiations, cross- and up-selling techniques, complaint handling, etc.)
• Maintaining customer-specific data in the CRM
• Executing sales activities in collaboration with field sales
• Participating in trainings and workshops in cooperation with the Trade Academy

Accounts Receivable Analyst

Accounts Receivable Analyst

IT Digital Program Manager

Digital Pathology Field Service Engineer

Product Specialist

Business Development Manager

Manager, Learning Production – Learning Labs Showrunner

Azure & Security Technical Presales

Presales Consultant – Elastic

Customer Success Manager

Inside Sales, Computer- und Hardware-Komponenten

Marketing Trainee

Technical Product Manager – Business Operations

Sales Operations Executive

Sales Trainee