TD SYNNEX

Systems Engineer

• Translate business requirements into technical specifications
• Work with TPMs to understand business needs and background context.
• Convert business requirements into clear, detailed technical specifications and backlog items for the development team.
• Design and support integration solutions
• Design technical solution approaches, including conceptual, logical, and physical designs.
• Support API-based integrations with external vendors and resellers as well as internal platform services.
• Support our e‑commerce and ERP platforms
• Help maintain and support our e‑commerce platform and related systems as part of a global, homegrown ERP environment.
• Investigate and troubleshoot production issues, often using SQL to analyze data and understand root causes.
• Partner with our site operations team to resolve system issues raised by resellers and customers, and provide technical insight to the development team.
• Collaborate across business and technology teams
• Engage with business and IT partners to clarify requirements and ensure alignment between technical solutions and business goals.
• Work with developers to ensure they fully understand the technical specifications and desired outcomes.
• Leverage DevOps and monitoring tools
• Use monitoring, logging, troubleshooting, and debugging tools to support stable and reliable production environments.

Business Systems Engineer – Spécialiste en systèmes d’affaires

Accountant

• This role is responsible for creating vendor claims for various activities to be sent to TD SYNNEX Vendor partners for reconciliation and collection.
• The role identifies, researches and resolves items to minimize risk and maximize profit.
• Responsible for all vendor claim and reconciliation processes for vendor promotions, marketing activities, price protection and vendor rebates.
• Performs daily and monthly accounting processes and transactions.
• Prepares and submits financial claims (Special Pricing, Marketing, Rebate, etc.) to vendors per required formatting and deadlines.
• Completes various account analyses and/or account reconciliations.
• Researches and resolves issues and claim denials received from vendor.
• Resolves and escalates issues to management in a timely manner.
• General understanding of the business outside of Vendor Claims and Operations.

Accountant I

Consultant

• Partner with executive leadership to prioritize go-to-market opportunities that support federal, defense, intelligence, and SLED mission requirements, including modernization, hybrid cloud adoption, AI enablement, and security/compliance mandates (e.g., Zero Trust, FedRAMP). (20%)
• In collaboration with TD SYNNEX leadership, engage Red Hat and key ecosystem executives to co-develop and champion joint go-to-market plays that highlight TD SYNNEX differentiated value across open hybrid cloud (OpenShift), automation (Ansible), and secure software supply chain initiatives. (15%)
• Partner across TD SYNNEX teams to design, enable, and launch programmatic offerings tailored to Public Sector, including compliant solution bundles, partner enablement, and repeatable sales motions aligned to agency and education buying patterns. (30%)
• Evaluate and activate opportunities by DoD, Civilian, Intelligence Community, and SLED, ensuring Red Hat solutions are positioned for multi-region and mission-scale deployments, with alignment to contract vehicles, compliance frameworks, and regional partner ecosystems. (20%)
• Define and track ROI across North America Public Sector initiatives, including revenue growth, CGP expansion, pipeline development, and front-end profitability, while incorporating mission adoption metrics and long-term platform stickiness. (15%)

Strategic Enterprise Consultant

Account Executive

• Manage a portfolio of large, complex MSPs across the full TD SYNNEX portfolio.
• Build trusted, face-to-face relationships with senior decision-makers and act as a strategic advisor.
• Develop and execute account plans that drive growth and align with customer goals.
• Create compelling value propositions that protect margin and promote long-term engagement.
• Identify and exploit incremental business opportunities through deep customer insight.
• Lead internal collaboration across sales, operations, and specialist business units.
• Partner with Business Development Managers to identify and pursue project opportunities.
• Deliver balanced product mix and maintain expected margin returns.
• Resolve any issues with clarity and care, escalating where needed.
• Use data and profiling to shape strategy and maximise account potential.
• Ensure accurate CRM usage and reporting and promote digital tools like InTouch.
• Maintain and improve Service Level Agreements.
• Represent TD SYNNEX’s values in every interaction - internally and externally.

Field Sales Executive – MSP Lenovo Specialist

Director

• Lead and develop a global team of Field Sales Engineers, Solution Architects, and Design Engineers, setting clear expectations and driving performance.
• Define and execute pre-sales engineering and technical enablement strategies aligned to business priorities.
• Partner with Sales, Product, Vendors, and Customers to create innovative demo solutions, programs, and services that accelerate revenue.
• Own execution of business plans tied to solution centers and services offerings.
• Establish and report on outcome-based KPIs that demonstrate revenue influence and ROI.
• Manage financial stewardship, including cost accountability and effective use of onshore and offshore resources.
• Represent Engineering Strategy at customer briefings, vendor engagements, and industry conferences; present to C-level stakeholders.
• Leverage data and tools (e.g., CIS, Jira, Power BI) to drive insights, governance, and execution.
• Champion effective and responsible use of AI, integrating it into team workflows and processes.
• Partner with HR and Talent Acquisition to attract, develop, and retain a diverse, high-performing team.
• Ensure certification, compliance, and governance requirements are met and accurately reported.

Senior Director, FSE & Program Management

• Manage a portfolio of Managed Service Providers (MSPs) across the full TD SYNNEX portfolio, focusing on growth and strategic development.
• Build trusted, face-to-face relationships with senior decision-makers and uncover new business opportunities.
• Develop and execute strategic account plans aligned with customer goals and TD SYNNEX’s value proposition.
• Collaborate with Business Development Managers and internal teams to deliver tailored solutions and drive cross-functional success.
• Promote digital tools like InTouch and ensure accurate CRM and pipeline management.
• Deliver compelling proposals, maintain service levels, and resolve issues with clarity and care.
• Use data and insights to shape strategy, identify trends, and maximise account potential.
• Represent TD SYNNEX’s values in every interaction - internally and externally.

Field Sales Executive – MSP

Business Analyst

• Analizar tendencias de negocio, desempeño de ingresos y KPIs.
• Construir modelos financieros y de forecast (revenue, pipeline, consumo).
• Desarrollar recomendaciones estratégicas basadas en datos.
• Diseñar, mantener y optimizar dashboards y reportes en Power BI.
• Extraer, limpiar y modelar datos desde múltiples fuentes.
• Monitorear y analizar métricas clave de rendimiento.
• Identificar oportunidades de mejora en procesos operativos y analíticos.
• Colaborar con equipos comerciales, financieros y regionales.

Security Engineer

• Troubleshoot and resolve basic hardware, software, and network issues across enterprise systems
• Configure user accounts, permissions, and access in corporate systems and applications
• Support deployment, testing, and documentation of IT projects, including system upgrades and new tool rollouts
• Monitor system performance and assist with reporting on uptime, usage, and security compliance
• Partner with IT staff to maintain cybersecurity best practices, including patching and monitoring of vulnerabilities
• Collect, clean, and analyze business data to support dashboards, KPIs, and management reporting
• Assist in building SQL queries, Power BI reports, or Excel models to track operational performance
• Document and visualize data flows, providing recommendations for improving data quality
• Support IT security initiatives such as phishing simulations, endpoint monitoring, and policy audits
• Assist with vulnerability assessments and review of access permissions
• Help document compliance processes for SOX, GDPR, or other standards
• Participate in IT infrastructure projects such as server migrations, cloud adoption, or system integrations
• Help test and document new cloud-based applications and provide user support
• Monitor system logs and escalate issues to senior engineers when needed.

Summer Internship Program – Technology Track: Information Technology, Artificial Intelligence, Data & Analytics, Cybersecurity, Systems & Cloud

Sales

• Analyze customer data and software asset portfolios to identify cross-sell and upsell opportunities
• Leverage AI tools and data models to segment customer bases and uncover growth opportunities
• Support the development of targeted, value-based sales campaigns aligned to customer needs
• Translate data insights into actionable recommendations for sales and business teams
• Partner with sales, marketing, and analytics teams to enhance go-to-market strategies
• Assist in building dashboards, reports, and data-driven insights to inform decision-making
• Contribute to initiatives that expand software license footprint across public sector customers

Public Sector Intern, Sales Analytics

Account Manager

• Develop and maintain trusted relationships with assigned clients, partners, and customers.
• Educate stakeholders on DLT’s core value services, offerings, and market differentiators.
• Participate in client‑facing sales and marketing activities to promote partner technologies.
• Conduct outreach to potential prospects and identify new opportunities through research and lead generation.
• Manage a healthy pipeline, ensuring accurate forecasting and timely documentation of activity.
• Create and maintain monthly sales reports, including Sales Plays, pipeline updates, and business impact summaries.
• Track all opportunities in the CRM and ensure documentation—including quotes, agreements, and credit terms—is accurate and up to date.
• Execute internal and joint business plans aligned with client and partner objectives.
• Leverage the OCTO team (market executives and technologists) to drive solution adoption and customer success.
• Support retention through proactive customer success activities, relationship nurturing, and value reinforcement.
• Serve as a reliable resource for assigned accounts by managing escalations and resolving issues promptly.

Business Development Rep

• Vendor Management
• Assist in maintaining vendor records, updating contact information, and ensuring data accuracy across internal systems
• Communicate with vendors and internal departments to resolve invoice discrepancies, shipment issues, and payment variances
• Support account reconciliation efforts by validating invoices, reviewing aged receivables, and monitoring vendor account health
• Collaborate with cross-functional teams including Product Management, Procurement, and Warehouse Operations to ensure timely issue resolution
• Example project: Own a vendor account reconciliation—from researching invoice discrepancies and coordinating with internal teams to presenting findings and recommending improvements to streamline vendor communication and reduce aged balances
• Marketing
• Collaborate with marketing and service teams to create promotional content for key business units including our Services
• Design and publish internal newsletters using specific software to drive awareness and adoption of other services
• Develop one-pagers, LinkedIn content, and presentation materials to support messaging and outreach efforts
• Maintain content submission forms and update case studies to ensure accuracy and relevance
• Example project: Own a service-focused marketing campaign—from content creation and layout design to scheduling and performance handoff—then present recommendations to improve future messaging and engagement
• Business Development
• Support the Public Sector Business Development team by identifying vendor and reseller partners with limited alignment to federal, state, local, education, and healthcare markets
• Conduct data sourcing and gap analysis across partners to uncover engagement opportunities and drive targeted enablement
• Assist in organizing strategic events to promote vendor solutions and foster collaboration
• Collaborate with internal stakeholders and external partners to support pipeline growth, contract awareness, and market expansion
• Example project: Own a partner engagement initiative—from mapping public sector contacts and identifying gaps to coordinating outreach and presenting recommendations to improve alignment and drive revenue growth
• Product Management
• Support product lifecycle management by assisting with vendor onboarding, quote creation, and special pricing requests
• Collaborate with vendors and internal teams to streamline communication, improve operational efficiency, and drive sales enablement
• Create and maintain reseller pursuit lists and vertical alignment strategies to strengthen vendor relationships and support quarterly business reviews
• Manage quote extensions, license renewals, and add-on requests to retain and grow vendor partnerships
• Example project: Own a vendor growth initiative—from building targeted reseller lists and coordinating with vendors to presenting outcomes and recommending strategies for future engagement and revenue growth
• Sales
• Support the Sales team by assisting with contracts, procurement processes, and compliance documentation
• Generate quotes, track orders, and provide sales support for federal and public sector clients
• Act as a liaison between vendors, clients, and internal teams to ensure timely communication and accurate fulfillment
• Participate in client meetings and collaborate with account managers to align solutions with customer needs
• Example project: Own a federal sales support workflow—from preparing a quote and coordinating with vendors to tracking fulfillment and presenting recommendations to improve client satisfaction and operational efficiency
• Prior to being eligible to start your internship, you will be subject to a background check.
• Housing is currently available only in Greenville, SC for eligible students.

Summer Internship Program – Commercial Track: Vendor Management, Marketing, Business Development, Product Management, Sales

Customer Support

• Investigar, asesorar y resolver las consultas de posventa, específicamente en torno a las devoluciones y los problemas de entrega, actuando como contacto principal con el cliente cuando sea necesario.
• Asumir, responder y asegurar la progresión de las consultas dentro de los acuerdos de nivel de servicio.
• Cumplir con la política y los procedimientos de la empresa en relación con las consultas relacionadas con las devoluciones y las entregas, actuando dentro de la delegación de autoridad establecida.
• Mejorar la eficiencia de las consultas, entregas y devoluciones y minimizar las pérdidas debidas a las devoluciones de productos y a los abonos.
• Destacar y ayudar a resolver los problemas de raíz relacionados con las consultas de gestión postventa.
• Promover el uso de las herramientas de servicio al cliente de la compañía.
• Apoyar a otros miembros del equipo para que alcancen sus objetivos y mantener un fuerte espíritu de trabajo en equipo.
• Apoyar al negocio siguiendo todas las políticas y procedimientos de la empresa y trabajando con los valores compartidos de TD SYNNEX.
• Otras tareas ad hoc que se requieran ocasionalmente.

Customer Service Executive

Engineer

• Take a leading role in managing the operation of the global Intune / Azure endpoint management infrastructure, ensuring it is secure, compliant, up to date, and aligned with Microsoft best practices.
• Develop, test, maintain, and support automation and in-house tooling to improve endpoint management processes, including PowerShell scripting, Visual Studio .NET-based tools, Graph API usage, reporting, and dashboard creation.
• Provide 3rd level escalation support to Field Service Engineers and business colleagues, resolving complex endpoint, enrolment, policy, application, and identity-related issues.
• Create and maintain technical documentation, device standards, configuration baselines, asset inventories, and operational procedures.
• Actively seek opportunities to expand technical knowledge and skills, particularly around Microsoft Endpoint Manager, Azure, security, and modern workplace technologies.

Senior Client Management Engineer

Operations

• Support execution and ongoing management of the channel partner program
• Maintain program documentation, playbooks, and operating cadences
• Translate channel strategy into repeatable operational processes
• Manage partner onboarding and readiness initiatives
• Coordinate training, certifications, and sales tools
• Track partner enablement metrics
• Own partner portal content, usability, and adoption
• Manage deal registration, reporting, and CRM integrations
• Drive adoption of digital tools and platforms
• Support Channel Sales Managers with reporting and pipeline visibility
• Monitor partner performance and compliance
• Prepare insights for channel leadership
• Partner with Marketing, Operations, Finance, and Enablement teams
• Act as liaison between partners and internal stakeholders

Director, Channel Sales – Operations

Inside Sales

• Verantwortlichkeit für einen festgelegten autorisierten Kundenstamm ohne Kaltakquise
• Unterstützung von Kunden bei eingehenden Anrufen und Reklamationen
• Erstellung von Angeboten und Produktinformationen
• Eigenständige Preisverhandlungen und Service-Leistungen bereitstellen
• Effiziente Buchung und zuverlässige Abwicklung eingehender Bestellungen
• Pflege und Ausbau der Kontakte zu Software- und/oder Hardware-Herstellern
• Erreichung der vierteljährlichen Umsatz- und Margenziele