Technical ITAM Analyst, Hardware, Discovery

TD SYNNEX

ITAM Analyst supporting IT Asset Management by ensuring accurate data and compliance for hardware. Handle various responsibilities including monitoring and reporting on asset health and lifecycle management.

Posted 6/4/2026full-timeRemote • 🇨🇷 Costa RicaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

ITSMSQL

About the role

Key responsibilities & impact

Support the day-to-day execution of IT Asset Management by collecting, maintaining, and validating asset data.
Identify risks and discrepancies, ensuring that ITAM processes are followed consistently.
Translate defined ITAM policies and processes into accurate operational data that supports compliance, cost control, and decision-making.
Use Flexera to identify and fix data discrepancies; ensure hardware models, serial numbers, and technical specifications are correctly categorized and mapped.
Monitor the health of Flexera agents and beacons across the global estate; identify blind spots where hardware is not reporting and work with local IT to restore visibility.
Act as the first point of contact for regional ITAM representatives; provide them with technical guidance on how to correctly update asset statuses and use the global toolset.
Perform regular reconciliations between Flexera and ITSM (EasyVista) to ensure hardware lifecycle states are synchronized.
Create technical reports on asset health, hardware age, and discovery coverage to help the Manager identify risks and areas for improvement.
Assist in the technical "offboarding" of equipment, ensuring that retired assets are properly decommissioned in the system and data is wiped/verified according to policy.

Requirements

What you’ll need

2+ years of hands-on experience using Flexera One or FlexNet Manager (specifically the Hardware/ITAM modules).
Strong ability to investigate why a device is missing from discovery tools (checking logs, network connectivity, or agent status).
Familiarity with how tools like InTune, Nagios, or SolarWinds collect and report hardware inventory data.
Proficient in Excel (lookups and pivots are your best friends) and basic SQL to pull and compare datasets from different sources.
You have a natural instinct for spotting "bad data" (e.g., duplicate serial numbers or mismatched hardware specs).
Enjoy working with diverse teams across different time zones.
You are comfortable digging through complex data until you find the root cause of a technical discrepancy.
You can explain a technical process or a data requirement clearly to local IT staff who may have competing priorities.

Benefits

Comp & perks

Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
Grow Your Career: Accelerate your path to success with formal programs on leadership and professional development, and many more on-demand courses.
Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed.
Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT Asset Managementdata validationdata reconciliationExcelSQLdata analysistechnical reportingdata decommissioningrisk identificationcompliance

Soft Skills

investigative skillscommunicationteam collaborationproblem-solvingattention to detailadaptabilitytechnical guidancecross-functional teamworktime managementroot cause analysis