Senior Field Service Engineer

TD SYNNEX

Senior Field Service Engineer at TD SYNNEX managing technical support for clients' on-site hardware and software needs. Mentoring junior engineers and leading troubleshooting efforts consistently delivering exceptional service.

Posted 5/22/2026full-timeRoseville • California • 🇺🇸 United StatesSenior💰 $70,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

2nd level client support (50%) – Diagnose and resolve escalated hardware, software, and network incidents on desktops, laptops, printers/scanners, RDTs, and warehouse equipment – Install, configure, upgrade, and recover data on end-user devices, applications, and peripherals – Act as the local hands-and-eyes for on-site network and server infrastructure
Advanced problem resolution (20%) – Lead root-cause analysis for recurring or high-impact issues – Recommend and validate technical solutions and best-fit products for customer environments
Technology projects (10%) – Participate in global or local IT initiatives (rollouts, migrations, upgrades), ensuring smooth implementation and minimal business disruption
Asset and inventory management (10%) – Maintain accurate device and parts inventories, forecast stock levels, and order replacements as needed
Leadership and backup support (10%) – Provide guidance and technical coaching to Field Service Engineers – Serve as acting supervisor during absences, driving team performance and SLA compliance

Requirements

What you’ll need

Bachelor’s degree in systems engineering, Information Technology, or related field preferred
5–8 years of progressive field service or 2nd level support experience
Certifications such as MCSE, SCCM, ITIL Foundation, CCENT (strongly preferred)
Expertise in Windows OS, common enterprise applications, and troubleshooting tools
Hands-on experience with printers, scanners, RDTs, network switches, and server hardware
Exceptional communication skills with the ability to train end-users and collaborate across multicultural teams
Strong analytical mindset with attention to detail and the capacity to work effectively under pressure
Self-starter who takes ownership, while also thriving in team settings
Willingness to work occasional non-standard hours, participate in on-call rotations, and travel up to 20%

Benefits

Comp & perks

Career growth: Personalized development plans, mentorship programs, and tuition assistance
Competitive compensation: Base salary, performance bonuses, and comprehensive benefits (medical, dental, vision, retirement)
Work/life balance: Flexible scheduling, paid time off, and wellness resources
Inclusive culture: Employee resource groups, diversity training, and community‐giving programs
Recognition: Formal awards and informal shout-outs to celebrate your impact

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

2nd level supportproblem resolutionroot-cause analysisWindows OStroubleshooting toolsprintersscannersnetwork switchesserver hardwaredata recovery

Soft Skills

communication skillsanalytical mindsetattention to detailteam collaborationleadershiptechnical coachingself-starterownershipability to work under pressureguidance

Certifications

MCSESCCMITIL FoundationCCENT