Tapestry

Sales

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Remains solution oriented; is adaptable and flexible to changing business and store needs.

Sales Associate II

• integral part of the store’s overall success and efficiency
• responsible for upholding Coach’s Service and Selling Models
• creating positive first impressions
• building ongoing customer relationships through personalized experiences
• understanding organizational objectives and making decisions that align with company priorities
• driving business through sales strategies and clienteling
• providing in-depth product knowledge including features and benefits
• maintaining a clean and tidy selling floor at all times
• completing daily operational tasks including maintaining store and visual merchandising to Coach standards

Sales Associate III

Manager

• Demonstrates a high level of business acumen; delivering sales results through employee development and mentorship.
• Embodies a strategic mindset to deliver operational efficiencies.
• Serves as a true utilitarian player; possessing the ability to adapt to all roles within the store’s environment.
• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values.
• Develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• Holds the management team accountable for personal productivity and management contribution.
• Develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• Understands changes in market with potential impact on business performance and supports the execution of sales strategies/tactics.
• Brings best self to work through Coach’s Guide to Style; ensures all associates follow expectations.
• Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).

Assistant Store Manager I

• Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Enforces sales strategies, initiatives and growth across all categories
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Sets and communicates sales/productivity goals for the team in partnership with the Store Manager and/or District Manager, tracks store’s performance at all times and achieves sales through team
• Holds management team accountable for floor supervisor productivity, personal productivity and management contribution
• Actively aware of personal and store metrics and achieves goals
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Develops a clienteling strategy in partnership with the Store Manager; implements and monitors strategy over time to achieve business goals and objectives.
• Supports the execution of local sales strategies and tactics
• Coaches team on how to incorporate trends into their selling experience with customers
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking

Compliance

• Assist the Sr. Manager of Global Trade Relations and Compliance in the successful execution and management of Tapestry’s First Sale for Export valuation program
• Manage country of origin matters around both origin determination and marking and provide guidance to internal company partners
• Assist Global Trade Services team with internal trade compliance activities
• Ensuring regulatory compliance in the areas of valuation, Free Trade Agreement/ Regional Trade Agreement programs
• Conduct research of customs and judicial rulings, laws and regulations related to trade compliance matters
• Assist in the development and maintenance of compliance programs, policies and training for internal stakeholders
• Monitor changes in trade legislation and tariff policy and assess impact on company operations

Analyst, Global Trade Compliance

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools

Store Manager

Director

• Shape and lead the enterprise-wide digital and technology strategy, integrating brand growth priorities and cross-functional needs into long-range roadmaps that ensure investments drive growth, innovation, and organizational efficiency.
• Lead enterprise-wide transformation initiatives, including future-facing capabilities such as AI-powered search and AI upskilling, to accelerate innovation, enhance customer and employee experiences, and position the company for long-term competitive advantage.
• Driving development of content and experience in partnership with subject matter experts to drive productive engagement.
• Bring outside-in perspectives to shape enterprise strategies by convening Consumer Innovation Summits and engaging external experts, ensuring the company stays ahead of emerging consumer behaviors and market shifts.
• Build strong relationships with senior leaders across IT, brand, and functional teams, ensuring transparency, alignment, and buy-in for strategic initiatives.
• Drive adoption of new ideas and technologies by embedding structured change management into strategic initiatives.

Director, Digital Strategy

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, sourcing new customers
• Builds lasting and loyal relationships with customers

• Achieves individual sales goals
• Develops strong product knowledge across all categories
• Ensures exemplary customer service by delivering the ultimate kate spade Experience
• Develops a personal connection with guests through effective use of selling skills
• Partners with Store Manager and Assistant Manager to elevate selling culture
• Initiates business driving events in-store
• Communicates client feedback to management to elevate client service and sales
• Performs and supervises store opening and closing procedures

Seasonal Sales Associate

• Greet our guests with warm welcome, exuding confidence and knowledge about the product
• Exhibit active listening and ability to ask high value follow up questions
• Infuse brand and product knowledge to suggest and showcase products
• Collaborate with the guest to offer styling advice and suggest add-ons to create a complete look
• Use interpersonal savvy to interpret visual cues and overcome objections
• Think creatively and suggest multiple ways and occasions to wear our products
• Guide the guest to purchase decision and facilitate check-out through relationship development and exhibiting product knowledge ensuring a seamless process
• Reinforce and celebrate the guest’s choices and invite them to shop again soon

Sales Associate

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates personal sales and clienteling strategies in partnership with the management team
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Provides in-depth product knowledge
• Cross-sells and encourages beneficial product add-ons
• Builds lasting and loyal relationships with customers
• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures

• Responsible for upholding Coach’s Service and Selling Models.
• Create positive first impressions and build customer relationships.
• Drive business through sales strategies and clienteling.
• Maintain store standards and complete daily operational tasks.

• Understands organizational objectives and aligns decisions with company priorities
• Takes ownership of delivering results and adapts to changes in market conditions
• Upholds Coach’s Service and Selling Models to create a positive customer experience
• Maintains store operations and visual merchandising to Coach standards
• Supports inventory processes and ensures cash wrap operations are efficient
• Builds lasting customer relationships through personalized service

• Deliver sales results through employee development and mentorship.
• Develop sales strategies, initiatives and growth across all categories.
• Track store’s performance and achieve sales.
• Holds the management team accountable for personal productivity.
• Develop clienteling strategy to achieve business goals.
• Resolves customer issues in a timely manner.
• Works directly with the Store/District Manager to protect and drive business needs.
• Coaches all associates to follow expectations.

Assistant Store Manager

• Responsible for upholding Coach’s Service and Selling Models
• Create personal sales and clienteling strategies
• Understand changes in local market to support sales strategies
• Drive business through sales strategies and clienteling
• Maintain clean and tidy selling floor at all times
• Adhere to all applicable retail policies and procedures
• Support Store Inventory Process by processing shipments and organizing functional areas
• Leverage Coach’s tools and technology for relationship building