Tapestry

Sales

• Engage customers using the Coach Experience Service expectation and selling behaviors
• Interact genuinely with the customer
• Maintain accuracy operating POS and adhere to cash handling policy
• Ensure accurate data capture
• Uphold proper phone etiquette
• Drive conversion with client engagement techniques
• Support back of house tasks as needed

Temporary Sales Associate

Manager

• demonstrate a high level of business acumen; delivering sales results through employee development and mentorship
• embody a strategic mindset to deliver operational efficiencies
• ensure Coach’s standards and competencies are top of mind
• develop sales strategies, initiatives and growth across all categories
• resolves customer issues in a timely manner while being solution-oriented and forward thinking
• evaluate performance of all team members and provides consistent and timely feedback
• manage daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention

Assistant Store Manager

• Understands organizational objectives and makes decisions that align with company priorities.
• Takes ownership and is committed to delivering results.
• Creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining productive relationships with customers.
• Provides in-depth product knowledge including features, benefits, current offerings, and overall product value.
• Maintains a clean and tidy selling floor at all times.
• Completes daily operational tasks including maintaining store, cash wrap and visual merchandising to Coach standards consistently and in a timely manner.

• Maximize store productivity and profitability through teambuilding and staff development
• Provide feedback to the store team to exceed Coach Service standards
• Communicate effectively with store manager, peers, supervisors, and corporate partners
• Assist in developing plans to address key business issues

Assistant Store Manager I – CE Mallorca Outlet

• Contributes to achieving store goals in sales, productivity, and service
• Responsible for meeting personal sales and productivity goals
• Represents Coach to the consumer and acts as an ambassador of the brand

Sales Associate II – CE Mallorca Outlet

• Achieves individual sales goals
• Develops strong product knowledge across all categories
• Ensures exemplary customer service by delivering the ultimate kate spade Experience
• Develops a personal connection with guests through effective selling skills
• Partners with Store Manager and Assistant Manager to elevate selling culture
• Initiates business driving events in store
• Understands and communicates the kate spade new york brand aesthetic and philosophy to the sales team and customers
• Builds strong relationships with clients and communicates feedback to Store Manager and Assistant Manager
• Performs and supervises store opening and closing procedures

Sales Associate

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics; and creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs
• Sensitive to customers’ needs and tailors approach by reading cues
• Attends to the unique and individual shopping needs of each customer.
• Works with multiple customers simultaneously and breaks away as appropriate
• Follows up with customers consistently and genuinely to influence/close the sale
• Flexes personal selling techniques to contribute to overall store financial results
• Builds lasting and loyal relationships with customers
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts
• Creates enthusiasm and positivity for a shared vision and mission
• Promotes and endorses a team selling environment
• Fosters an environment of teamwork, trust and collaboration with internal and external customers
• Remains solution oriented; is adaptable and flexible to changing business and store needs
• Welcomes feedback and adapts behaviors as appropriate
• Maintains a calm and professional demeanor at all times
• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently and in a timely manner
• Maintains a clean and tidy selling floor at all times
• Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection procedures
• Replenishes inventory on sales floor as needed
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor, maintains strong organizational standards as it relates to product both in the stockroom and on the sales floor.
• Supports cash-wrap when needed to process purchases, returns, and exchanges.
• Efficiently processes customer transactions: Purchase, Return, Exchange, Found Order etc.
• Effectively helps to prepare store by organizing functional areas, performs routine cleaning, maintains strong organizational standards and maintains visual merchandising expectations.

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Attends to the unique and individual shopping needs of each customer
• Maintains a calm and professional demeanor at all times
• Ensures all daily tasks are completed without negatively impacting service or Coach standards
• Supports Store Inventory Process by processing shipment, stocking shelves, replenishing sales floor.

Sales Associate II

Software Engineer

• Assist in the product development process from early development until commercialization through all types of sampling: prototypes, line presentation sample, Brand Activation sample
• Ensure timely delivery execution as required by design
• Support to handle special technique; printing, laser, emboss…and all special product executions
• Follow up all leather/material/components/hardware with cross-functional teams, liaise with factories throughout the product development process
• Work closely with the engineering team to enforce the quality standard for the products
• Check quality and execution of samples before sending to NY
• Work out potential risk issues and help set up testing and trials when necessary to prevent problems in an early stage
• Build connectivity between cross-functional team such as strategy costing team, LM team, MM team, HW team and production team to exchange information during the whole development process
• Ensure samples use correct materials and components that meet Coach Quality standards
• Lead handover meetings with cross-functional teams; PM-, costing-, and engineering to provide design details, potential quality risks, special executions and long lead time collections on each intro
• Update all necessary reports to the specified deadlines in EC-Vision system
• Check planning team for allocation- and monthly transfer list to ensure these are accurate, handle transfer development
• Visit SPs to cross check all the samples execution to ensure all samples are correct before sent

Developer, Product Development

• Responsible for upholding Coach’s Service and Selling Models, creating a positive first impression, building ongoing customer relationships through a personalized experience.
• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Works with multiple customers simultaneously and breaks away as appropriate.

Sales Associate III

Performance Marketing

• Manage Paid Social channel
• Lead execution of the overall strategy to drive sales, increase ROAS, and fuel new customer growth
• Monitor paid social campaigns in Meta, perform daily QA, monitor budgets & test, and provide sub-tactics & creatives optimization recommendation
• Contribute to the process of briefing and approving creative assets through the creative team
• Provide weekly, monthly and quarterly recap of channel performance and key learnings
• Support financial accrual and invoicing submission processes
• Collaborate with internal teams for all launches and promotional activity

Associate, Paid Social

• Demonstrate a high level of business acumen; delivering sales results through employee development and mentorship
• Develop sales strategies, initiatives and growth across all categories; communicates goals to the team
• Track store’s performance at all times and achieves sales productivity management
• Develop clienteling strategy; implements and monitors over time, to achieve business goals
• Understand changes in market with potential impact on business performance
• Acts as brand ambassador in the market/mall to drive loyalty and business
• Resolves customer issues in a timely manner while being solution-oriented
• Develop team to build long-term relationships with customers to drive business
• Ensure all daily tasks are completed without negatively impacting service of Coach standards

• understands organizational objectives and makes decisions that align with Company priorities
• takes ownership and is committed to delivering results
• creates personal sales and clienteling strategies in partnership with the management team
• creates short- and long-term strategies to achieve personal metrics and performance goals
• represents Coach as a brand ambassador
• demonstrates Coach’s Selling and Service expectations at all times
• builds credibility and trust as a personal fashion advisor
• provides in-depth product knowledge
• remains aware and is clearly able to communicate current pricing and promotional strategy to customers
• discusses product features and builds the sale by leveraging cross-selling skills and abilities

• Own the end-to-end measurement framework for post-purchase performance
• Generate and maintain executive dashboards and KPIs
• Conduct deep-dive analyses of survey data
• Partner cross-functionally to influence decisions
• Identify opportunities within customer experience

CX Manager

Graphics Designer

• Own the UX vision and experience strategy for Coach Japan’s websites and key digital touchpoints, balancing brand expression with usability and performance.
• Define and evolve user journeys, information architecture, and interaction principles optimized for mobile‑first, Gen Z‑led behaviors in Japan.
• Translate brand and campaign objectives into clear UX frameworks, wireframes, and design direction in partnership with internal and external teams.
• Lead direction for Japan‑focused websites, ensuring experiences are fully localized, scalable, and aligned with global brand standards.
• Partner closely with UX, product, and technology teams to deliver seamless, high‑quality digital experiences across CMS, e‑commerce, and campaign platforms.
• Guide visual and interaction design across digital surfaces, ensuring consistency, usability, and strong brand expression.
• Partner with external agencies, UX designers, developers, and freelancers to deliver high‑quality web and digital outputs for Japan.
• Leverage data, user feedback, and behavioral insights to continuously improve UX and web performance.

Temporary Sales Associate

Assistant Store Manager

Temporary Sales Associate

Assistant Store Manager I – CE Mallorca Outlet

Sales Associate II – CE Mallorca Outlet

Sales Associate

Sales Associate

Sales Associate II

Developer, Product Development

Sales Associate III

Associate, Paid Social

Assistant Store Manager

Sales Associate II

CX Manager

Manager, UX – Digital Design