CX Manager
Tapestry
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
Visit company websiteExplore more
Salary
💰 $85,000 - $100,000 per year
About the role
- Own the end-to-end measurement framework for post-purchase performance
- Generate and maintain executive dashboards and KPIs
- Conduct deep-dive analyses of survey data
- Partner cross-functionally to influence decisions
- Identify opportunities within customer experience
Requirements
- Strong analytical skills
- Proven experience transforming data from multiple sources
- Knowledge of NPS, OSAT, ASAT methodologies
- Ability to build relationships across functions
- Project management experience
- Experience with advanced analytical tools (segmentation, text analytics, sentiment analysis)
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401 (K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisKPI developmentsurvey data analysisdata transformationsegmentationtext analyticssentiment analysis
Soft Skills
analytical skillsrelationship buildingcross-functional collaborationinfluencing decisionsproject management