Tapestry

Sales

• Understands organizational objectives and makes decisions that align with Company priorities.
• Takes ownership and is committed to delivering results while remaining actively aware of personal and store metrics; creates personal sales and clienteling strategies in partnership with the management team.
• Creates short- and long-term strategies to achieve personal metrics and performance goals.
• Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity.
• Represents Coach as a brand ambassador.
• Demonstrates Coach’s Selling and Service expectations at all times.
• Understands changes in the local market with potential impact on business performance and supports the execution of local sales strategies and tactics.
• Drives business through sales strategies, clienteling, sourcing new customers, and maintaining ongoing productive relationships with customers.
• Creates positive impressions with customers by bringing best self to work through attire consistent with Coach’s Guide to Style.
• Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong knowledge of competition.
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value.
• Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
• Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
• Cross-sells and encourages beneficial product add-ons that relate to the customer’s shopping needs.
• Sensitive to customers’ needs and tailors approach by reading cues.
• Follows up with customers consistently and genuinely to influence/close the sale.
• Flexes personal selling techniques to contribute to overall store financial results.
• Builds lasting and loyal relationships with customers.
• Leverages Coach’s tools and technology to support relationship building and clienteling efforts.
• Creates enthusiasm and positivity for a shared vision and mission.
• Promotes and endorses a team selling environment.
• Fosters an environment of teamwork, trust, and collaboration with internal and external customers.
• Remains solution-oriented; is adaptable and flexible to changing business and store needs.
• Welcomes feedback and adapts behaviors as appropriate.
• Maintains a calm and professional demeanor at all times.
• Ensures all daily tasks are completed without negatively impacting service or Coach standards.

Sales Associate II

Manager

• Responsible for managing daily operations, including staff management, inventory control, financial performance and ensuring that all customer service standards are met
• Recruit, train and mentor coffee shop staff to maintain company standards and promote a positive environment
• Provide ongoing coaching and development to ensure high performance and engagement
• Conduct regular performance reviews and address any areas requiring improvement
• Review store environment and key business indicators within store to identify problems, concerns, and opportunities for improvement
• Foster a culture of teamwork, customer focus, and continuous improvement for coffee shop
• Work closely with shop team to develop strong working relationships to drive employee and customer experience
• Promote store events, seasonal promotions or new products to attract customers
• Engage with local community events or partnerships to increase brand visibility and foot traffic
• Monitor daily, weekly, and monthly sales to ensure the shop meets revenue targets
• Control expenses and manage the store’s budget effectively, including labor and supply costs
• Track cash flow, handle bank deposits and ensure accurate financial reports
• Implement strategies to drive sales
• Ensure efficient store operations, including opening and closing procedures, cleaning and light maintenance
• Implement and maintain health, safety and food sanitation standards
• Troubleshoot and resolve any operational issues such as equipment malfunctions or supply shortages
• Oversee coffee and food preparation to ensure high-quality standards are consistently met
• Monitor adherence to recipe and preparation guidelines to maintain consistency
• Implement customer feedback to improve quality, service and experience
• Ensure that shop complies with all local, state and federal food safety regulations
• Implement safety protocols to prevent accidents and ensure a safe work environment
• Conduct regular training on safety and sanitation practices for staff
• Maintain accurate records of sales, inventory, payroll and other relevant data
• Prepare regular reports on sales performance, labor costs and inventory
• Report any incidents, safety issues, or employee related matters to upper management as required
• Address and resolve customer complaints or issues at a store level, ensuring customer satisfaction
• Promote the company’s brand and values within the community to enhance the customer experience and build loyalty

Store Manager – F&B

• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership and is committed to delivering results, while remaining actively aware of personal and store metrics
• Creates short- and long-term strategies to achieve personal metrics and performance goals
• Represents Coach as a brand ambassador
• Demonstrates Coach’s Selling and Service expectations at all times
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• Provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• Follows up with customers consistently and genuinely to influence/close the sale
• Works with multiple customers simultaneously and breaks away as appropriate
• Maintains a calm and professional demeanor at all times

Accounting Manager

• Cash-collection accounting from SIS store, tenancy store and E-commerce stores
• Accounts receivable aging analysis
• Fixed asset accounting and lease accounting complying with ASC842
• Store inventory reconciliation, store stock-take support
• Support with processing journal entries ( Occupancy & SG&A accruals), inter-company accounting, reconciliation, FX accounting
• Assist with completing indirect and direct tax return filings and payments
• Support with inventory /Gross margin and payroll accounting related closing tasks
• Assist with generating the Tapestry closing related deliverables and reports
• Preparation of Balance sheet reconciliation and analysis
• Assist in staying compliance with the internal Tapestry SOX controls and requirements
• Provide the local statutory audit support under the respective local GAAP
• Participation with any ad-hoc projects such as SAP enhancement, AI/ robotic automation, Tax compliance related ones & etc.

Accounting Analyst

• demonstrates a high level of business acumen; delivering sales results through employee development and mentorship.
• embodies a strategic mindset to deliver operational efficiencies.
• ensures Coach’s standards and competencies are top of mind.
• develops sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales.
• develops clienteling strategy; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager.
• acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives).
• resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed.
• develops the team to build long-term relationships with customers to drive business.
• ensures all daily tasks are completed without negatively impacting service of Coach standards.

Assistant Store Manager

• Contributing to achieving store goals in sales, productivity, and service by utilizing Coach selling skills
• Meeting personal sales and productivity goals
• Delivering service that meets or exceeds expectations
• Representing Coach to the consumer and acting as an ambassador of the brand
• Ensuring customers’ needs are consistently exceeded
• Participating as a team member and encouraging team to meet and exceed performance standards

Sales Associate II – CE UK York

• Responsible for upholding Coach’s Service and Selling Models
• Creates a positive first impression and builds on-going customer relationships
• Understands organizational objectives and makes decisions that align with Company priorities
• Takes ownership of personal survey results and creates plans for improvement
• Represents Coach as a brand ambassador at all times
• Drives business through sales strategies and clienteling
• Provides in-depth product knowledge and communicates current pricing and promotions

• Contributes to achieving store goals in sales, productivity, and service by utilizing Coach selling skills, and Coach Service training.
• Responsible for meeting personal sales and productivity goals, and delivering service that meets or exceeds expectations.
• Represents Coach to the consumer, acts as an ambassador of the brand, and ensures customers’ needs are consistently exceeded.

Sales Associate I

• Understands organizational objectives and makes decisions that align with Company priorities and values
• Endorses, models and develops team to deliver Coach’s Selling and Service expectations
• Manages sales strategies, initiatives and growth across all categories
• Flexes store business strategies and personal selling techniques to contribute to overall store and financial results
• Maximizes floor supervisor role to deliver strong metrics and results driven through team selling and selling to multiple customers
• Sets and communicates goals for the team, tracks store’s performance at all times and achieves sales through team
• Holds the management team accountable for floor supervisor productivity, personal productivity and management contribution
• Actively aware of personal and store metrics and achieves goals
• Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going productive relationships with customers
• Develops a clienteling strategy in partnership with the District Manager; implements and monitors strategy over time to achieve business goals and objectives
• Understands changes in local market with potential impact on business performance and supports the execution of local sales strategies and tactics
• Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style
• Coaches team on how to incorporate trends into their selling experience with customers
• Influences customer’s purchase decisions by balancing patience and assertiveness
• Sensitive to customer and team’s needs and tailors approach by reading cues
• Resolves customer problems and meets customer needs in a timely manner through solution-oriented and forward thinking
• Encourages team to build long-term relationships with customers to drive business
• Develops both self and individual product knowledge skills and remains aware of current collections
• Protects and drives the needs of the business at all times
• Understands the positive sales impact staffing has on the business; recruits and hires accordingly
• Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilizing Company tools
• Ensures all daily tasks are completed without negatively impacting service of Coach standards

Store Manager

Designer

• Leverage proficiency in Technical Design to communicate technical information
• Maintain all elements of a Design Card through the development process
• Review samples for corrections including aesthetics, dimensions, hand feel, functionality, and workmanship
• Create and maintain full-scale technical construction sketches and accurate information on design cards
• Maintain established standards, details and integrity of the product
• Building silhouette templates for commercialization
• Create CADs for color options to support design and merchandising needs
• Identify, clearly define, and resolve technical issues while partnering with the PD team

Technical Design Associate

Project Manager

• Managing projects independently and working closely with HQ from the store design until project completion.
• Maintaining accurate progress, quality and budgetary control of project.
• Liaising and collaborating with government authorities, landlords, consultants, contractors as well as internal departments to ensure smooth project completion and in accordance with the corporate store layout design standard.
• Work and communicate with cross functional teams in China/Great China on project schedule and requirements.
• Plan and supervise on maintenance work for related projects.
• Having capability of creating historical data based on as-built projects.
• Capable of doing store enhancement projects based on brand needs.

• Understand organizational objectives and make decisions that align with Company priorities
• Take ownership of personal survey results and create plans to improve
• Create personal sales and clienteling strategies in partnership with the management team
• Represent Coach as a brand ambassador
• Provide in-depth product knowledge, including features, benefits, and current offerings
• Discuss product features and build the sale by leveraging cross-selling skills
• Follow up with customers consistently to influence/close the sale
• Maintain a clean and tidy selling floor at all times
• Support Store Inventory Process by processing shipment and maintaining strong organizational standards

Part-Time Sales Associate

Analyst

• Partner with the Product team to develop inventory strategies
• Analyse store sales performance & inventory
• Carry out all allocation and replenishment activity
• Develop initial allocation strategies for new product launches
• Provide clear & accurate inventory reports

Analyst, Allocation

• responsible for upholding Coach’s Service and Selling Models, creating a positive first impression
• builds ongoing customer relationships through a personalized experience
• drives business through sales strategies, clienteling, sourcing new customers and maintaining ongoing productive relationships with customers
• provides in-depth product knowledge, including features, benefits, current offerings, and overall product value
• maintains a clean and tidy selling floor at all times
• completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and visual merchandising to Coach standards consistently
• follows up with customers consistently and genuinely to influence/close the sale

• Drive the review of the previous season and capture lessons learned.
• Drive the strategy for the department and present.
• Quarterly plan at Category/Season level with the team to submit a plan on the System that reflects the best possible mix of product to deliver the KPI's.
• Review the budget in terms of sales & inventory on month basis with planning/allocation partner.
• Responsible for product mix and assortment planning in accordance with respective buying strategies set by operation head for retail stores.
• Conduct the seasonal buying based on product analysis and forecast.
• Analyze sales performance.
• Provide product training and fashion trend information to the front-line associates, collaborate with store team to refine knowledge of customer needs.
• Report business analysis to merchandising head based on weekly, monthly and seasonally.
• Product analysis by week, month, season & year & forecast for order.
• Be partner with VM team in order to make sure the seasonal presentation in stores are aligned with buying strategy to drive the business.
• Be partner with planning/allocation team to receive right product on time.
• Be partner with planning/allocation team to make sure inventory control is in the right level by store, by regions.
• Be one of the leaders of the buying team while managing one direct report.

Sales Associate II

Store Manager – F&B

Sales Associate II

Accounting Analyst

Assistant Store Manager

Sales Associate II – CE UK York

Sales Associate II

Sales Associate I

Store Manager

Technical Design Associate

Project Manager

Part-Time Sales Associate

Analyst, Allocation

Sales Associate II

Buying Manager