T-Mobile

Manager

• Oversees the execution of standardized B2B service deliveries for small and medium business customers
• Manages multiple concurrent service delivery engagements by maintaining strict adherence to established delivery models and timelines
• Identifies and resolves delivery flow issues proactively to safeguard throughput and enhance customer satisfaction
• Coordinates closely with internal teams and stakeholders to drive accountability and resolve blockers efficiently
• Communicates clearly and manages seamless transitions between delivery phases to directly enhance the customer experience
• Monitors and reports on service delivery performance metrics to ensure operational excellence and continuous improvement

Service Delivery Manager – SMB

Account Executive

• Achieve sales targets and drive revenue growth
• Build and maintain strong relationships with customers
• Identify customer needs and propose appropriate solutions
• Collaborate with team members to enhance customer experience
• Provide product information and assist customers with inquiries
• Stay updated on telecommunications products and industry trends

Account Executive, SMB Team Sales

• Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision
• Selling to demonstrate T-Mobile’s value
• Recommend wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop skills in prospecting, call execution, and relationship management with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts

Team Account Executive, SMB Sales

• Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision
• Sell T-Mobile's value and recommended wireless solutions, including price plans, data services, handsets, and accessories
• Negotiate and close deals
• Develop skills in prospecting, call execution, and relationship management with leadership
• Participate in product training and sales meetings
• Create effective sales approaches, solutions, and proposals
• Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts

Account Executive, Business Team Sales

Technical Product Manager

• Own the end-to-end product lifecycle for complex technical solutions, ensuring alignment with business goals and customer needs
• Act as Product Manager for the scrum team, managing and prioritizing the product backlog based on business impact, risk, and dependencies
• Translate solution requirements into clear user stories and acceptance criteria for engineering teams
• Collaborate with architecture and development teams to support solution design and ensure alignment with system architecture
• Analyze quantitative and qualitative data to prioritize features, assess risks, and support decision-making
• Coordinate Agile ceremonies and maintain efficient development flow, including managing technical debt and dependencies
• Ensure product quality by partnering with QA to review and validate test coverage for critical billing and payment flows
• Identify execution, operational, and organizational issues that impede product success and drive resolution plans
• Communicate risks, impacts, and dependencies clearly to stakeholders and leadership
• Collaborate with cross-functional teams including sales, marketing, finance, legal, engineering, and external partners
• Support and enable Agile and DevOps best practices, including CI/CD and continuous improvement
• Develop adoption tools and training materials to support product usage and internal teams

Technical Product Manager – Billing Platform

• Generate and work leads in developed and underdeveloped territories through prospecting, cold calling, and networking under sales manager supervision.
• Recommend wireless solutions, including price plans, data services, handsets, and accessories.
• Negotiate and close deals.
• Develop skills in prospecting, call execution, and relationship management with leadership.
• Participate in product training and sales meetings.
• Create effective sales approaches, solutions, and proposals.
• Utilize sales force automation, manage sales funnel, and report on sales activities and forecasts.

Marketing

• Serve as the primary point of contact for digital acquisition performance across paid, owned, and earned channels for T-Mobile Broadband (Fiber and HSI), partnering with Commercial Marketing, Brand, Media, and Media Analytics teams
• Lead cross-channel campaign development and optimization, with a strong focus on customer experience, signal development, and performance improvement
• Apply analytical thinking to identify data gaps, measurement challenges, and optimization opportunities, and proactively work across teams to develop solutions
• Leverage data, analytics, and segmentation to uncover insights and translate business needs into actionable, integrated marketing plans that drive measurable results
• Work closely with commercial and brand leadership to align priorities, evaluate trade-offs, and solve complex execution challenges while delivering campaigns on time and on budget
• Partner with analytics and marketing operations teams to ensure performance measurement, learning agendas, and test-and-learn frameworks are clearly defined, tracked, and acted upon
• Continuously evaluate campaign performance, synthesize learnings, and recommend data-backed optimizations to improve future efforts
• Embrace and apply evolving AI tools and capabilities to accelerate how we work, develop insights, and unlock opportunities across our growing broadband data sources — continuously exploring new ways AI can enhance speed, scale, and decision-making across the marketing organization
• Perform additional duties and projects as assigned to support evolving business needs

Senior Integrated Marketing Manager – Broadband Performance

• Leverage advanced data analytics and business intelligence to develop actionable recommendations that directly inform Fiber customer migration and lifecycle strategy.
• Translate complex internal and external data sets into clear, decision-ready insights for leadership.
• Model business impacts and develop rigorous business cases for strategic initiatives, including price plan recommendations, feature launches, and segment-specific offers.
• Build high-quality financial models and validate assumptions through data analysis.
• Execute comprehensive broadband customer marketing plans in close partnership with pricing, finance, operations, supply chain, product management, analytics, and consumer insights.
• Identify targeted opportunities through segmentation of the customer base, competitive landscape analysis, and business performance data.
• Provide strategic recommendations on offers and programs to acquire and retain broadband customers.
• Collaborate with Finance and planning teams to drive successful steering of quarterly subscriber and revenue outcomes, managing forecast accuracy and performance to plan.

Commercial Marketing Manager – Broadband Customer Management

Machine Learning Engineer

• Build and manage the complete machine learning and generative AI lifecycle, including research, design, experimentation, development, deployment, monitoring, and maintenance.
• Design, develop, and deploy LLM-based and generative AI models to power scalable and intelligent enterprise applications.
• Architect, optimize, and maintain retrieval-augmented generation (RAG), prompt orchestration, and contextual reasoning pipelines to support diverse AI use cases.
• Implement scalable MLOps pipelines for model deployment, performance monitoring, and continuous improvement.
• Conduct fine-tuning, alignment, and evaluation of LLMs and multimodal models to ensure reliability, efficiency, and fairness.
• Collaborate with data science, engineering, and product teams to translate business needs into generative AI-driven solutions.
• Perform benchmarking, evaluation, and optimization of generative models to improve accuracy, latency, and cost efficiency.
• Research and apply emerging techniques in transformer architectures, multimodal learning, and generative modeling to drive innovation and enhance enterprise capabilities.
• Ensure secure, ethical, and responsible AI deployment, embedding fairness, transparency, and compliance throughout the model lifecycle.
• Mentor and guide team members on generative AI frameworks, best practices, and experimentation methodologies.

Senior Engineer, Machine Learning Engineering

Client Partner

• Develops and executes strategic sales plans to drive growth, revenue, margin, and retention targets within industry verticals
• Leverages advanced technical expertise in solution architecture, enterprise networking, and digital transformation to translate complex customer requirements into integrated business offerings
• Utilizes deep domain knowledge and established executive relationships to accelerate enterprise sales cycles and identify new business opportunities
• Orchestrates cross-functional teams to deliver cohesive strategies, create impactful sales assets, and provide actionable market insights
• Provides external representation and internal mentorship to enhance T-Mobile’s brand credibility and elevate team performance across strategic accounts
• Influences product development and operational excellence by delivering market insights and feedback to internal stakeholders
• Ensures measurable business outcomes and superior customer satisfaction through proactive engagement and solution delivery

Principal Client Partner – Strategic Transactions, Energy/Utilities Vertical

• Provide account management as a Senior Account Executive
• Collaborate with teams to strategize and execute sales plans
• Drive revenue growth through customer relationships
• Deliver exceptional customer service and support

Senior Account Executive

Sales

• Support retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment
• Build product knowledge, demonstrate technology solutions, and assist customers throughout their shopping journey
• Develop skills in customer interaction, digital tool usage, and service plan recommendations
• Measure success by customer satisfaction, proficiency in product knowledge, and effective use of digital resources
• Enhance customer experience and support organizational goals by fostering strong customer relationships and loyalty

Mobile Associate, Retail Sales

Business Analyst

• Analyze performance across Fiber regions and markets including penetration, activations, churn, order trends, install pipeline, and subscriber growth
• Identify leading indicators, performance gaps, and growth opportunities
• Evaluate end-to-end funnel performance including awareness, lead generation, conversion, installation, and retention trends
• Identify friction points and opportunities to improve conversion and velocity across the customer lifecycle
• Assess performance across sales and distribution channels, identifying trends in conversion, productivity, and contributions to overall market growth
• Build recurring dashboards and executive-ready presentations that synthesize regional and market insights
• Support structured business reviews with clear, data-backed recommendations
• Design and enhance reporting frameworks using enterprise data sources (e.g., AWS Redshift, Azure, Databricks)
• Ensure consistency, scalability, and accuracy of performance reporting
• Collaborate with Marketing, Sales, Finance, Operations, and Data Science teams to define KPIs, align reporting needs, and translate business questions into analytical solutions
• Conduct deep-dive analyses to inform investment decisions, competitive response strategies, and growth optimization initiatives

Senior Business Analyst, Fiber Market – Regional Performance

Product Manager

• Owns product end to end for complex or cross-platform solutions for products of the highest level of complexity and scope, or family of products
• Includes creating, managing, maintaining and communicating product vision and strategy
• Identifies target customer(s) for existing or future products, and designs and drives end user product research
• Partners with business, internal/external team members and Leadership to understand current customer experiences
• Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues
• Works with partners and follows enterprise process to secure and maintain product funding
• Communicates, influences, and sells ideas to senior leadership
• Influences product feature set and positioning strategies to improve customer experience
• Owns and leads product backlog and priorities with our business and technology partners
• Scopes and ensures alignment on the prioritization of activities based on business and customer impact
• Collaborates with Architecture and Dev teams to ensure technical debt and long term technical investment is factored into roadmap
• Responsible for product quality and performance in production environment

Senior Product Manager – Digital, App/Web

• Drive consistent messaging frameworks and operational procedures across the solutions messaging function
• Design and oversee development of solutions messaging for TfB product portfolio
• Collaborate with leadership and cross-functional teams to align messaging priorities and ensure timely, execution
• Work with analytics and marketing operations to track and measure performance against strategic objectives
• Work with analytics and marketing operations to track and measure strategic objectives and evaluate marketing performance
• Leverage data, analytics, and segmentation to find opportunities and translate insights into product messaging
• Also responsible for other duties/projects as assigned by business management as needed

Service Delivery Manager – SMB

Account Executive, SMB Team Sales

Team Account Executive, SMB Sales

Account Executive, Business Team Sales

Technical Product Manager – Billing Platform

Account Executive, SMB Team Sales

Senior Integrated Marketing Manager – Broadband Performance

Commercial Marketing Manager – Broadband Customer Management

Senior Engineer, Machine Learning Engineering

Principal Client Partner – Strategic Transactions, Energy/Utilities Vertical

Senior Account Executive

Mobile Associate, Retail Sales

Senior Business Analyst, Fiber Market – Regional Performance

Senior Product Manager – Digital, App/Web

Senior Integrated Marketing Manager – Voice & Advanced Network Solutions