Sysco

Customer Success Manager

• Leads the activities related to management of contacts and relationships with external customers
• Provides customer focused distribution and value-added services to customers in compliance with their requirements and within the company’s capabilities
• Leads day-to-day Customer Service Department Operations
• Maintains current information on product information, promotional items, low inventory and out of stock situations, substitutions, new items, vendor and quality issues, forced shipments and conversation and test items
• Manages the relationship between the Customer Service department and other departments
• Acts as a coach to other associates, including direct line supervisors
• Manages customer service associate’s headcount, schedules and individuals’ performance
• Reviews customer service functions and productivity reporting; suggests efficiency ideas, cost reduction measures and assists with implementation of delivery changes
• Interprets, trains and consistently enforces company policies, protocols and procedures
• Communicates with Warehouse and Transportation teams to collaboratively resolve any customer or delivery opportunities or issues
• Works assigned schedule, exhibits regular and predictable attendance and works outside of the normal schedule as required to meet workload demands.
• Performs the duties of associates supervised and other related duties as needed (and as qualified).

Operations

• Support the industrial engineering program across production, warehouse and delivery operations for US Specialty Businesses.
• Develop, configure, optimize and document industrial processes from inception through to start up and certification.
• Enable Operational Excellence by identifying and developing best practices across the organization on key initiatives for productivity, customer service, and safety.
• Determine benchmarks for each location, develops plans for incremental improvement, and measures progress.
• Implement lean practices for Supply Chain by communicating initiatives for productivity improvement processes.
• Create project tracking and checklists, sets expectations, ensures adherence to project guidelines and deadlines.
• Support the ELS creation and maintenance of Labor Management System functions.
• Perform process simulations, time studies, data collection & analysis, risk assessment, and creates reports based on final analysis and findings.
• Perform analytical evaluations of operational activities using various systems, such as Warehouse Management System, Labor Management system, etc.
• Create engineering documentation including Standard Operating Procedures, Prescribed Work Methods, and others.
• Support training on engineered labor standards, industrial engineering and work measurement concepts and tools.

Process Improvement Lead

Account Executive

• Responsible for promoting the Company’s products and services by building relationships with new and existing customers.
• Make sales calls and presentations to develop and maintain a solid customer relationship to increase sales and category penetration.
• Utilize consultative selling techniques, product knowledge, ROI, system tools (i.e., Phocas, GForce and Salesforce.com) and sales training resources to effectively target new prospects and market growth opportunities.
• Continuously manage assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience.
• Regularly consult with assigned accounts as appropriate, including new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities.
• Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct situation.
• Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms.
• Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer.
• Assist in the set-up of new accounts, including Customer Account Application (CAA), customer order guides, pricing, order schedules, files, etc.
• Coordinate with other departments as appropriate to meet or exceed customer expectations.
• Accurately forecast sales results and trends for a specific territory, group of accounts, etc.

Sales Consultant II

• Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory
• Seek and qualify prospects following company account stratification goals
• Research customer business needs and develops a mix of products and service to meet needs
• Evaluate market trends and recommend products to customers, based on business needs and goals
• Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided
• Answer customers' questions about products, prices, availability, and product use
• Provide product information and practical training to customer personnel
• Drive personal vehicle to customer accounts, conventions, company meetings, etc.
• Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process
• Participate in company functions, promotions, customer visits, and customer events
• Attend and participate in general sales and district meetings
• Engage in ongoing training sessions
• Assist with the training of new employees as requested
• Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data
• Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports
• Other duties may be assigned

Sales Representative

Recruitment

• Lead a team of 4-6 analysts/Sr analysts during requirements gathering, configuration and the creation and execution of functional testing
• Partner with various HR leaders and help define HRIS strategy and roadmap and ensure alignment with business needs
• Collaborate with functional and technical system stakeholders to streamline processes, advise on new functionality, and promote user adoption
• Leverage knowledge of Workday Recruiting to work with Sysco business stakeholders to establish governance processes, identify and document requirements, architect solutions, and drive completion of initiatives making sure overall usability of the system and its downstream dependencies are reliable
• Offer technical solutions to gain process efficiency and improve data integrity
• Understand, define, and communicate prioritization of product requirements with a mind toward business value and tradeoffs
• Assist with issue resolution
• Support team members as they engage with stakeholders, build a backlog, and deliver work
• Maintain knowledge on new functionality/features/capabilities of Workday Recruiting, market trends, and other industry products and technologies
• Collaborate with functional HR leaders and drive business process improvements by leveraging technology (Workday) and liaising with the IT teams and vendor partners, as needed
• Build a high-performing team that focuses on customer service while increasing the effectiveness and efficiency of the HRIS function
• Advise COEs on technology capabilities; Understand needs of COEs, prioritize enhancement requests, and uncover opportunities for automation.
• Have an in-depth understanding of business processes related to specific areas of Workday Recruiting, including understanding of end-to-end Workday integration points.

Manager, Global HRIS, Workday Recruiting

• Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory.
• Seek and qualify prospects following company account stratification goals.
• Research customer business needs and develops a mix of products and service to meet needs.
• Evaluate market trends and recommend products to customers, based on business needs and goals.
• Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.
• Answer customers' questions about products, prices, availability, and product use.
• Provide product information and practical training to customer personnel.
• Drive personal vehicle to customer accounts, conventions, company meetings, etc.
• Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.).
• Participate in company functions, promotions, customer visits, and customer events.
• Attend and participate in general sales and district meetings.
• Engage in ongoing training sessions.
• Assist with the training of new employees as requested.
• Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data.
• Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.
• Other duties may be assigned.

Sales Consultant

Financial Planning and Analysis

• The Finance Director for USFS FP&A will be responsible for helping lead the USFS FP&A team and process.
• This person will lead the group responsible for supporting and driving process improvement in the field, including defining, developing, and documenting best practices in the organization.
• The team also helps with process standardization and training and development of standard practices.
• This individual will also, at times, support the USFS forecasting and planning process.
• This person will communicate and drive initiatives from the GSC to the field finance org.

Director of Finance – FP&A

• Responsible for maintaining and identifying new sales opportunities within prospective and existing accounts.
• Make sales calls and presentations to develop and maintain a solid customer relationship to increase sales and category penetration.
• Utilize consultative selling techniques, product knowledge, ROI, system tools (i.e., Phocas, GForce and Salesforce.com) and sales training resources to effectively target new prospects and market growth opportunities.
• Continuously manage assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience.
• Regularly consult with assigned accounts as appropriate, including new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities.
• Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct situation.
• Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms.
• Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer.
• Assist in the set-up of new accounts, including Customer Account Application (CAA), customer order guides, pricing, order schedules, files, etc.
• Coordinate with other departments as appropriate to meet or exceed customer expectations.
• Accurately forecast sales results and trends for a specific territory, group of accounts, etc.

• This is an important role that oversees the finance function of multiple sites comprising a region, including financial planning and analysis, financial control, cost accounting, accounting, tax, treasury, accounts payable/receivable, general ledger and credit and collections.
• Leads analysis, planning, and control of the organization’s financial transactions, systems, and procedures to comply with regulations, accounting principles, and other internal/external financial standards.
• Oversees and assists managing US SSMG Regions with Business Unit, Region and Area Presidents input.
• Develops and promotes region goals and objectives and insures alignment with overall corporate goals and objectives.
• Guides planning and development of departmental region budgets and evaluates region operations in terms of fiscal management to ensure fiscal responsibility in the regions operation.
• Collaborates with Region Leadership to maintain and enhance interface capabilities with other functions and departments in an effort to continually improve overall organizational efficiency.
• Analyzes, identifies, and proposes action to the solution of problems with the operations and leadership teams of individuals and departments in an effort to increase the effectiveness of the Region’s performance.
• Serves as finance region spokesperson in cases of inquiry, feedback, or requests for special information in order to facilitate the accurate and precise flow of information.
• Provides coaching and direction to the sites finance teams in order to achieve and maintain optimal efficiencies.
• Key participant in region cross-functional leadership team.

Chief Financial Officer

Sales

• Leads a team to Identify and execute strategies to drive user engagement with the Salesforce platform, leveraging past experiences, network, and education resources to understand and develop best practices
• Work with senior sales leadership stakeholders and technology partners to define, prioritize, and translate new features and functionality to the Salesforce ecosystem
• Collaborate with technology partners to design changes that enhance sales user experience and plan development and release cycles
• Create a strategy for how we operationalize changes to the Salesforce ecosystem, including testing, training, deployment, and support
• Partner with enterprise analytics and business intelligence teams to develop and implement strong data quality processes and rules to enhance the use of Salesforce data for reporting and analytics
• Articulate and present strategy, progress, and results to stakeholders throughout multiple levels of the organization
• Recognize emerging capabilities available through Salesforce technology and potential use cases that deliver value to the enterprise
• Responsible for setting priorities for direct reports and holding them accountable to KPI’s

Senior Manager, Salesforce

Supply Chain

• Achieve planned inventory management Service Level, DSO, and Spoilage goals while maximizing operational efficiencies
• Review critical items and take necessary action to support end customer service level
• Review daily out of stock report, communicate to sales as needed and expedite orders appropriately
• Manage inbound POs by confirming for cost, quantity and dates, overdue orders, Overages, shorts, and damage, etc
• Maintain forecasting system parameters to manage demand changes customer events, business shifts, and seasonality changes as needed
• Demonstrate an intermediate level of proficiency of the Manhattan inventory planning tool DPR (demand planning system), to drive teams performance as indicated by DPR scorecards, dashboards and merchandising KPIs
• Support returns to suppliers as required
• Support product recalls as required
• Manage purchase order costing and date accuracy through confirmations and alerts
• Follow supplier and corporate market conditions/trends to identify purchasing opportunities
• Provide basic demand planning support and field feedback to Corporate Planner for action and/or alignment

Inventory Analyst

• Serve as the primary functional and technical owner overseeing the maintenance, support, design, feasibility analysis, and implementation of the Warehouse Management Systems
• Oversee related systems integration enhancements and support the investigation of transactional issues
• Train Operations team on using WMS and related systems

Manager, Supply Chain Operations Systems

• Serves as Subject Matter Expert and primary technical support for Supply Chain Systems (WMS, TMS, LMS)
• Ensures operational system integrity through setup, configuration, code promotion, and control processes
• Monitors system performance, performs maintenance and backups as needed
• Serves as project lead for systems implementations and leads User Acceptance Testing
• Interfaces with Operations staff to review procedures and maximize efficiencies
• Coordinates with Information Technology to resolve upstream/downstream systems issues
• Provides regular communication to Operations and internal departments on operational matters
• Establishes root cause analysis and manages technical resolution pipeline
• Designs and develops tools for analyzing operational activities
• Conducts feasibility analysis on processes and equipment
• Calculates cost/benefit and business impact and proposes solutions
• Investigates and recommends new technologies and information systems
• Identifies areas for improving service levels, reducing costs, and enhancing operations
• Develops standardized and ad hoc reporting for site, management and customers
• Serves as site expert on WMS logic and functionality
• Trains Operations team on using WMS and related systems
• Ensures compliance with Standard Operating Procedures

• Manages the performance and development of Sales Consultants (MAs) within the district
• Engages in one-on-one coaching and direction by conducting an average of 3-5 SC work-withs a week
• Effectively lead and facilitate Friday district meetings that educate, inspire and ultimately produce key behavior changes to drive sales
• Lead and direct Customer Engagement efforts by enabling the district SC to provide Sysco customers with expanded service channel options
• Must possess a continuous improvement mentality around technology, sales skills, soft skills and product knowledge
• Leverages the Sales Support resources and tools to maximize the consultative time of the SC
• Fully leverages our CRM in the management of SC’s sales planning, prospecting, and daily customer engagement
• Successfully delivers Sysco brand results and directly manages conversion opportunities within the district
• Supports and promotes all national campaigns and promotions
• Accountable for providing coaching, training, and timely feedback to drive sales consultant development of consultative selling skills
• Fully utilizes the CMP and QPP Processes to coach the performance of all sales colleagues in the district
• Responsible for execution of territory planning and management
• Prioritizes independent relationships with top customers and high value prospects
• Champions company initiatives and implements center led strategy within the district.

District Sales Manager

• Subject matter expert on the design, development and delivery of assigned financial domain.
• Provide consultation, insight, and recommendations on Cora and SUS financial system processes.
• Guide a solution from concept to delivery.
• Identify any gaps and standardization and integration testing and validation of processes and functionality before rolling out to end-users.
• Ensure design and development complies with government standards (ie., SOX).
• Assess and establish business financial processes and standards for pertinent financial domain by collaborating with business stakeholders
• Guide a solution from concept to delivery – create solutions that meet business requirements, prove the feasibility of the design/process that can be ultimately implemented and supported in Production environment.
• Utilize expertise in financial domain to translate business strategy and requirements into a solution that can be used by Corp, SBS, OpCo end-users
• Regularly participate in design session reviews throughout various phases of process
• Ensure adherence to business standards and financial government standards
• Identify gaps during testing of the process and deploy and test solutions
• Maintain process documentation for end-to-end financial system process
• Define and enforce financial standards, procedures, metrics and policies to ensure consistency across the business units with guidance from leader
• Provide coaching and training to key internal and external business stakeholders
• Serve as technical owner and point contact for domain specific solutions
• Assist with transition readiness and go-live activities to new service delivery model
• Assist with stabilization to the business after go-live as needed

Customer Success Manager

Process Improvement Lead

Sales Consultant II

Sales Representative

Manager, Global HRIS, Workday Recruiting

Sales Consultant

Director of Finance – FP&A

Sales Consultant

Chief Financial Officer

Senior Manager, Salesforce

Inventory Analyst

Manager, Supply Chain Operations Systems

Manager, Supply Chain Operations Systems

District Sales Manager

Finance Transformation Domain Architect