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Product Support Advisor – Grocery
SyscoProduct Support Advisor supporting corporate category strategies and sales staff at Sysco. Managing supplier relationships and executing category management within operations.
About the role
Key responsibilities & impact- Support department to achieve company goals and company goals which includes but is not limited to: a high-end customer order fulfillment, managing inventory to the lowest possible DSO.
- Responsible for managing and supporting the implementation of corporate category strategies and initiatives within operation company (OpCo)
- Supports operation company (OpCo) sales staff with product assortment updates, informational inquiries and delivery of product cutting and training sessions
- Drive operation company (OpCo) required category initiatives and assortment in harmony with corporate requirements
- Executes recommended assortment changes and support positive local supplier relationships.
- Execute Category Management and other initiatives within assigned categories
- Responsible for Category success and overall Support of Corporate core suppliers
- Communicate with planners/suppliers/brokers/sales team/customer service
- Manage and promote local assortment within assigned categories to achieve company goals
- Manage local supplier and broker relationships
- Provide input, support, and guidance to operation company (OpCo) Sales Specialist
- Facilitate corporate assortment training at the operation company (OpCo) as required
- Conduct local supplier reviews and negotiations using corporate best business practices
- Negotiate/secure supplier-funded customer deviated pricing
- Facilitate negotiations and management of local Earned Income programs
- Manage and review company Earned Income components
- Work with supplier Category Captains or Advisors for focus categories as required
- Support inventory depletion process by identifying items to be discontinued and assisting in supplier negotiations to return products
- Drive results on focus categories and support promotional activities and selling events
- Direct line of contact for local sales and communicate with and assist Sales on all issues
- New item and Vendor creation
- Drive increased Sysco Brand sales
- Manage category equities and market pricing to support pricing integrity in conjunction with RevMan team
- Collaborate and review Sales and GP results of Market Cost Price changes with Revenue Management team
- Provide market commodity/industry news and updates to the sales organization
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and experience in lieu of degree sufficient to successfully perform essential job functions
- 3+ years of experience.
- Experience working within a retail, wholesale or distribution environment
- Ability to manage conflict and reach quick resolution with facts and dialogue
- Ability to multi-task in a fast-paced environment
- Ability to drive positive merchandising change
- Ability to work with all levels of the organization and collaborate with dotted line reporting
- Ability to collaborate and facilitate timely communication
- Ability to work cross-functionally
- Proactive attitude to highlight and address issues as they arise
- Strong written & verbal communications skills
- Strong organizational & planning skills
- Ability to execute all Merchandising standard processes
- Strong supplier negotiation skills and ability to form a professional working relationship with suppliers and brokers
- Strong excel skills
Benefits
Comp & perks- For information on Sysco’s Benefits, please visit https://SyscoBenefits.com
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Excel SkillsMerchandising Standard ProcessesProduct Assortment ManagementMarket Pricing ManagementSupplier Relationship Management
Soft Skills
Conflict ResolutionMulti-TaskingProactive Problem SolvingStrong Communication SkillsOrganizational Skills
Certifications
Bachelor's Degree