Sysco

Customer Support

• This is a sales support position responsible for providing direct support to all sales colleagues and customers.
• Assist and help resolve all customer needs as quickly and accurately as possible.
• Play a vital role in supporting customer needs and fostering strong relationships with clients.
• Involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations.
• First point of contact responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction.
• Collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
• Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions.
• Answers general incoming phone calls, communicate regularly with all customers, interdepartmental staff and sales colleagues.
• Develops a comprehensive understanding of the organization’s products and services and utilizes this knowledge to support customer needs.
• Participates in ongoing training and development opportunities to build customer service skills and enhance performance.

Customer Service Representative

Supply Chain

• Lead & Develop a team of planners and analysts.
• Ensure the teams work collaboratively and effectively to provide a strong experience to customers and meet key metrics.
• Ensure processes and tools are efficient and sustainable.
• Lead the development and implementation of planning & replenishment process.
• Manage the execution of supplier and product assortment initiatives.
• Develop Integrant Planning Capabilities including but not limited to: demand planning, replenishment, supplier engagement, S&OP, S&OE.
• Working cross functionally, leverage experience and analytical skills.
• Demonstrates well developed influencing skills with the ability to easily connect in a credible manner with cross functional teams.
• Creates and fosters high performance culture, focused on engagement, accountability, innovation, collaboration, and continuous improvement with a customer focus.

Director, Supply Chain Inventory Management

Director

• Lead the activities of 8 Sysco direct employees who work closely with the business units, supply chain engineering and the construction group in planning, preliminary design, layout iterations RFP (request for proposal) documentation and final design coordination for multiple projects nationwide.
• Coordinate with and manage multiple outside design professionals and consultants on an as-needed basis.
• Lead design teams responsible for distribution facilities.
• Develop and maintain design and construction standards for Sysco distribution projects.
• Ensure that DC (distribution center) designs are current with best operational practices and incorporate state of the art materials and equipment.
• Ensure corporate goals related to sustainability are achieved in terms of facility designs.
• Lead design teams responsible for manufacturing and processing facilities design including meat and seafood processing, fruit and vegetable processing, blending and filling operations, and packaging lines.
• Develop and maintain unique design and construction standards for Sysco manufacturing projects.
• Ensure that manufacturing designs are current with best operational practices and incorporate state of the art materials and equipment.
• Ensure corporate goals related to sustainability are achieved in terms of facility designs.
• Lead design teams responsible for office facilities including corporate offices, shared business services offices, call centers, and remote offices supporting all Sysco businesses and operations.
• Lead the Interior Design and Space Planning team in support of interior designs for all Sysco projects (DC, manufacturing, office) in regards to associate workspace design, furniture selection, interior finishes, interior lighting, audiovisual systems, and artwork.
• Collaborate with the real estate, construction, and business teams to develop conceptual layouts and scenarios.
• Develop the best organizational structure to execute construction and processing design projects.
• Recruit, develop, motivate, and retain top-talent individuals to staff the design organization whether they are outsourced or in-house direct-hire team members.
• Create onboarding, training, and ongoing associate development plans and ensure that they are successfully implemented.
• Create and develop plans related to the necessary tools needed by design and construction teams to be successful. This includes but is not limited to CAD software and hardware, Project Management software and hardware, cloud-based real estate portfolio software, and tools for project estimating.
• Create and successfully implement plans for communicating information to all design and construction professionals including the strategic vision, tactical information related to current plans and projects, and means for associates to communicate with each other as well as upstream.

Director, Facilities – Design

Vice President

• Serve as a VPGM in training, traveling to various locations to shadow current leaders.
• Gain the skills necessary to successfully manage one of our centers.
• Lead the site, build strong customer relationships, optimize operational processes, and promote a productive workplace culture.
• Complete a series of key experiences and develop a deep understanding of our business.
• Manage area operations to meet budget and other financial goals.
• Regularly meet with the VP, Field Operations and other corporate leaders regarding the status of the area’s operations.

VPGM, Emerging Leader

Ecommerce

• Lead performance analytics for integrated digital campaigns across onsite, email, paid media, SEO/SEM, display, social, and emerging channels.
• Connect data analyses and digital performance insights to customer journey behaviors, conversion metrics, ecommerce outcomes, and revenue impact.
• Build and evolve performance measurement, dashboards, and KPIs for digital campaign activations that support campaign performance objectives.
• Conduct advanced analytics (e.g., segmentation, attribution insights, funnel analysis, forecasting, trend analysis) to guide future campaign strategy.
• Translate analytical findings into clear, actionable recommendations that influence cross-channel digital campaign roadmap and activation decisions.
• Partner with channel leads and the Integrated Digital Campaign Manager to develop experiment designs (A/B tests, multivariate testing) and learning agendas for digital activations.
• Analyze cross channel campaign performance and ecommerce activation results to uncover insights that improve business impact.
• Support continuous improvement of performance measurement frameworks, scorecards, and post campaign reporting.
• Partner closely with Digital/Ecommerce, Brand, Merchandising, Product, Sales, and other cross functional partners to build effective digital campaign performance insights and hypotheses.
• Collaborate with Analytics teams to ensure data integrity, establish foundational measurement, and enhance analytics capabilities.
• Influence business partners through data driven storytelling, aligning insights to business priorities and customer needs.
• Develop deep expertise in digital analytics tools and Sysco’s data environment.
• Build dashboards, reporting mechanisms, and automated insights leveraging tools such as Tableau, SQL, and Alteryx.
• Utilize and integrate data from tools such as GA4, marketing automation platforms (e.g., SFMC), CDP/DMP tools (e.g., Tealium), and e-commerce platforms.
• Champion data best practices and reporting consistency across the Digital Growth team.

eCommerce Performance Analyst

Account Executive

• Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth
• Seek and qualify prospects following company account stratification goals
• Research customer business needs and develops a mix of products and service to meet needs
• Evaluate market trends and recommend products to customers, based on business needs and goals
• Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers
• Answer customers' questions about products, prices, availability, and product use
• Provide product information and practical training to customer personnel
• Drive personal vehicle to customer accounts, conventions, company meetings, etc
• Communicate and collect accounts receivable as necessary, working with the credit department and client
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot problems during order process
• Participate in company functions, promotions, customer visits, and customer events
• Attend and participate in general sales and district meetings
• Engage in ongoing training sessions
• Assist with the training of new employees as requested
• Review and analyze daily and weekly reports

Mandarin Sales Consultant

• This is an outside sales position responsible for promoting the company's products and services and for building relationships with new and existing accounts
• Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory
• Seek and qualify prospects following company account stratification goals
• Research customer business needs and develops a mix of products and service to meet needs
• Evaluate market trends and recommend products to customers, based on business needs and goals
• Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided
• Answer customers' questions about products, prices, availability, and product use
• Provide product information and practical training to customer personnel
• Drive personal vehicle to customer accounts, conventions, company meetings, etc
• Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc)
• Participate in company functions, promotions, customer visits, and customer events
• Attend and participate in general sales and district meetings
• Engage in ongoing training sessions
• Assist with the training of new employees as requested
• Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data
• Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports

Sales Representative

• Develop new business, penetrate existing accounts, and minimize lost business to achieve profitable sales growth and special objectives within assigned territory.
• Seek and qualify prospects following company account stratification goals.
• Research customer business needs and develops a mix of products and service to meet needs.
• Evaluate market trends and recommend products to customers, based on business needs and goals.
• Be informed of market conditions, product innovations, and competitors' products, prices, and sales; share information with customers as part of value-added services provided.
• Answer customers' questions about products, prices, availability, and product use.
• Provide product information and practical training to customer personnel.
• Drive personal vehicle to customer accounts, conventions, company meetings, etc.
• Communicate and collect accounts receivable as necessary, working with the credit department and client; collect all balances due based on approved credit terms.
• Manage deliveries to the routing schedule published by the transportation department; troubleshoot any problems that occur during the order process (for example, out of stock items, special order items, low inventory, etc.).
• Participate in company functions, promotions, customer visits, and customer events.
• Attend and participate in general sales and district meetings.
• Engage in ongoing training sessions.
• Assist with the training of new employees as requested.
• Review and analyze daily and weekly reports such as special-order requests, customer bid files, and sales/gross profit margin data.
• Perform administrative duties, such as preparing sales budgets and reports, maintaining sales records, processing credits, and pick-up requests, preparing sales quotes and menu suggestions, and filing reports.
• Other duties may be assigned.

• Responsible for market-level performance, leading the management of the market merchandising team
• Lead a large team (10+) of market planners and market analysts to achieve team goals
• Conduct comprehensive performance reviews with each associate per Sysco standards
• Oversee market-level realized equity, earned income and product mix including item equity management and market cost utilization
• Manage the steady-state execution of supplier, corporate and Market Merchandising initiatives

Market Director, Merchandising

Data Engineer

• Manage all aspects of the data and analytics system from stream configuration to ETL to aggregate tables and cubes for reporting needs.
• Establish and maintain the data pipeline architecture.
• Anticipate and understand the impact of technical decisions across the organization.
• Partner with all facets of the business to include development, operations and consumers of data.
• Form and maintain relationships with stakeholders to understand needs and translate those needs into priorities and executable plans.
• Provide technical guidance to data engineers.
• Mentor engineers throughout the data and analytics organization.
• Review and provide feedback on technical deliverables from peer and junior data engineers.
• Write scripts to schedule data ingestion and syncing.
• Evaluate, lead and form back end logic to create data marts from requirements for the purposes of self-serving stakeholders.
• Oversee the code creation from junior members of the team.
• Troubleshoot issues and obstacles independently and act as a first level of escalation support for the team.
• Fix and research highly complex or difficult technical problems as a final source of escalation.
• Assist data architects to build the working framework for data search and retrieval.
• Identify required changes to the design and communicate to the architects.
• Other duties as assigned.

Principal Data Engineer – Experimentation

Procurement

• Responsible for driving profitable sales growth of the Center of the Plate categories, Beef, Pork, Poultry & Seafood within a region
• Collaborates cross functionally (Sales, Supply Chain, Revenue Management) and across entities (Market, Corporate, Specialty)
• Category expert that provides training, product information, regulatory guidance, and market cost guidance to internal and external customers in support of the center of the plate category
• Align with SSMG teams to execute strategies
• Identify business development opportunities, coordinate with sales teams (leaders, specialists, sales consultants) to propose new business
• Analyze data and market insights to understand consumer needs and wants
• Manage site specific market cost decisions on a weekly basis
• Provide field feedback on strategies including advising on marketing materials to improve sales
• Provide planning team with forecasts for product demand trends

Center of Plate Category Manager

QA Engineer

• Responsible for verifying and assuring all mandated HACCP checks and measures and supporting documents as outlined in the corporate SOP in an accurate and timely manner and documenting in Audit Comply.
• Responsible for Preoperational Inspection including ATP Testing and coaching QA techs id and when needed on pre-op programs and procedures.
• Responsible for enforcing colleagues are in full compliance with GMP’s, HACCP, and SOPs while monitoring the flow of the commodities through the process flows through various Value-added departments.
• Work with the leadership team with coaching opportunities, training and development.
• Operation of metal detector
• Responsible for working with local onsite leadership, assisting with training regarding continuous learnings of various food safety programs and compliance.
• Responsible for adhering to and maintaining compliance within the Value-added division of Critical Control Points.
• Identify any product, processes or equipment that are not within acceptable tolerances and respond with immediate corrective action.
• Ensure that all storage chemical cages and cabinets always remain secure.
• Communicate immediately with the Value-Added Leadership team regarding any issues so they may be immediately addressed and corrected.
• Responsible for Environmental testing procedures being completed according to the specific SOP.

Quality Assurance Lead

• Responsible for maintaining and identifying new sales opportunities within prospective and existing accounts.
• Make sales calls and presentations to develop and maintain a solid customer relationship to increase sales and category penetration.
• Utilize consultative selling techniques, product knowledge, ROI, system tools (i.e., Phocas, GForce and Salesforce.com) and sales training resources to effectively target new prospects and market growth opportunities.
• Continuously manage assigned accounts and take corrective action, as needed, to maintain and improve the overall customer experience.
• Regularly consult with assigned accounts as appropriate, including new products and services, company changes, holiday schedules, product pricing or information changes and new opportunities.
• Immediately notify management if an existing account is in jeopardy of discontinuing service or issues remain unresolved regardless of attempts to correct situation.
• Work with Accounts Receivable to ensure customers pay invoices within agreed upon terms.
• Regularly interact and communicate with various internal departments to provide vital information that may be necessary for servicing the customer. This may include advance notification to Merchandising of changes, increased or decreased product movement, new business, changes in proprietary product or other related information.
• Assist in the set-up of new accounts, including Customer Account Application (CAA), customer order guides, pricing, order schedules, files, etc.
• Coordinate with other departments as appropriate to meet or exceed customer expectations.
• Accurately forecast sales results and trends for a specific territory, group of accounts, etc.

Sales Consultant II

Sales

• Requires exceptional management of sale performance among Sales Consultants (SCs).
• Responsible for driving a performance culture, coaching and developing the talent of their sales consultants to achieve profitable planned case and GP growth.
• Manages the performance and development of Sales Consultants (MAs) within the district.
• Engages in one-on-one coaching and direction by conducting an average of 3-5 SC work-withs a week.
• Effectively lead and facilitate Friday district meetings that educate, inspire and ultimately produce key behavior changes to drive sales.
• Lead and direct Customer Engagement efforts by enabling the district SC to provide Sysco customers with expanded service channel options ( Technology enablers, value added services, and team selling).
• Must possess a continuous improvement mentality around technology, sales skills, soft skills and product knowledge.
• Leverages the Sales Support resources and tools to maximize the consultative time of the SC.
• Fully leverages our CRM in the management of SC’s sales planning, prospecting, and daily customer engagement and expects productive utilization of Sysco 360 among all SC’s.
• Successfully delivers Sysco brand results and directly manages conversion opportunities within the district.
• Supports and promotes all national campaigns and promotions.
• Accountable for providing coaching, training, and timely feedback to drive sales consultant development of consultative selling skills of the sales associates (The Sysco Way to Sell).
• Fully utilizes the CMP and QPP Processes to coach the performance of all sales colleagues in the district.
• Responsible for execution of territory planning and management.
• Prioritizes independent relationships with top customers and high value prospects.
• Champions company initiatives and implements center led strategy within the district.
• Additional sales management responsibilities including, but are not limited to, other operational duties and customer relationship management.

District Sales Manager

Accounts Payable

• Performs activities related to AP Invoice Processing
• Approve invoices/provide coding as required; Handle Corporate/direct-billed vendor reclamations (i.e., damage inside pallet) and vendor returns and claims
• Field inbound phone calls from Suppliers, respond to requests for information/approval from SBS related to OS&D/pricing/receiving discrepancies, research on supplier statements, payment related vendor inquiries
• Handle vendor phone inquiries re: set up and documents
• Download BSCC claims report w/o vouchers, review for discrepancies, run script to generate voucher, investigate exclusions and manually create vouchers
• Initiate standard check runs, print and mail checks, generate ACH payments, create and route check requests, batch and mail expedited payments, and process payments for rush or off-cycle
• Manage escheatment processes and jurisdictional filings and second level exceptions requiring escalation (by policy or outside of tolerance) for Corporate paid vendors
• Process logistics revenue adjustments submitted by OpCos; Process Rebate Payments
• Reconcile logistics daily and month end reports; Research and address logistics out of balance issues
• Resolve AP debit balances on the trial balance; Review and approve Logistics claims; Review and approve OpCo OSD (Over, Short, Damage) claims; Review and approve OpCo supplier agreement claims; Review and approve SMS claims; Supplier-to-customer agreement related inquiries / disputes
• Liaison with Sysco internal teams and SBS Global teams to ensure service levels and quality requirements are achieved

Customer Service Representative

Director, Supply Chain Inventory Management

Director, Facilities – Design

VPGM, Emerging Leader

eCommerce Performance Analyst

Mandarin Sales Consultant

Sales Representative

Sales Representative

Market Director, Merchandising

Principal Data Engineer – Experimentation

Center of Plate Category Manager

Quality Assurance Lead

Sales Consultant II

District Sales Manager

Accounts Payable Analyst