Synchrony

Art Director

• Responsible for concepting, executing, and directing a wide range of creative projects including marketing campaigns, social media, web pages, presentations, emails, display ads, in-person experiences, and Trade Shows.
• Collaborate with fellow creatives and outside vendors as required to exceed expectations on projects
• Manage, grow, support and lead creative team members by sharing knowledge, encouraging collaboration and inspiring bold creative thinking that elevates the work
• Present creative work to team members including account managers, clients and executive leadership
• Conduct and participate in creative reviews while delivering direct feedback focused on project goals
• Work with account and project managers to ensure project objectives are clearly outlined and appropriate time is allocated
• Ability to uncover insights and make strong connections with creative work in the Health & Wellness industry
• Follow budgets, timelines and internal processes for each project while advocating for needed changes to improve outcomes
• Deliver creative solutions that impact both brand metrics and business outcomes.
• Perform other duties and/or special projects as assigned

AVP, Associate Creative Director

Product Manager

• Manage, develop, and drive Synchrony’s Pay Later product across all platforms
• Drive the vision and roadmap of innovative capabilities
• Partner with technology teams to drive efficiency
• Lead planning meetings and provide advice on product direction
• Understand industry insights and market analysis
• Collaborate with Product Marketing on marketing and positioning
• Liaise with Business Development to ensure proper representation in RFPs
• Work with cross-functional teams to identify gaps and growth opportunities
• Engage with Compliance and Legal for adherence to requirements
• Own product enhancements from ideation to execution
• Lead cross-functional teams through project plans
• Monitor and report on key product metrics

VP, Pay Later Product Manager

• Lead the creation of a holistic UX visual and brand strategy that aligns with company’s goals across many digital channels
• Foster cross-functional collaboration by partnering closely with brand, consumer engagement, product and development
• Present to and persuade senior executives and leaders to adopt UX strategies and recommendations
• Educate business stakeholders on best practices and standards as well as push the boundaries of user experience design
• Direct the visual and brand design of many digital channels, guaranteeing that they meet UX and SYF brand and design standards
• Develop, manage and ensure adoption of Synchrony’s Digital Design System
• Conduct quality reviews to ensure UI designers adhere to brand standards
• Champion innovation in visual and interaction design by staying informed on and educating the team on industry trends
• Act as people manager for a creative team designer(s), including hiring, onboarding, retaining and developing talent
• Mentor junior level designers, interns and/or BLPs

VP, UX Creative Director

Sales

• Sell Regional & Store level client leadership on the benefits of our products
• Maintain relationships through effective and timely communication
• Attend market/store meetings and develop in-store product execution strategies
• Ensure regional strategies are rolled out to stores
• Drive application volume to meet/exceed goals
• Exceed customer satisfaction parameters
• Enhance implementation of in-store marketing programs
• Develop credit awareness programs with store/market management
• Support Client Program Manager and client team initiatives
• Compile and present results of ongoing credit programs
• Attend/support store opening and relocation events

AVP, Credit Sales Manager

Vice President

• Lead ACM model projects working closely with business leadership, vendors and other key stakeholders
• Identify opportunities to design or enhance models through data, modeling approaches and operational strategies
• Leverage ML/AI techniques to enhance data mining to identify new customer profiles and risk analysis
• Maintain comprehensive model documentations needed to meet regulatory requirements.
• Analyze datasets in order to find opportunities through data analytics
• Manage model approval process with legal/compliance, model validation & development, business user and other governance teams
• Assist the model sponsor and model owners in providing model technical documentation and responses related to model risk management for internal/ external reviews

VP, Credit Model Development

• Lead a team of field sales managers in the West Coast Region
• Develop strategies to drive credit program utilization
• Implement effective measurement and reward systems
• Collaborate with departments to enhance sales productivity
• Mentor and train field sales personnel

VP, Regional Sales Manager – JCP, West Coast

Call Center Representative

• Develop and implement a strategic change management framework encompassing communication, training, adoption, and measurement aligned with program goals
• Facilitate defining a clear case for change tailored to stakeholders to build buy-in and commitment
• Perform audience and persona analysis to identify and understand all impacted user groups and their change needs, and design integrated communication, training, and knowledge plans to address competency and skill gaps with targeted approaches
• Define, design, and execute change management methods and activities to drive successful adoption throughout the program lifecycle
• Collaborate with key stakeholders including sponsors, senior leadership, program epic owners and capability leads, process owners, compliance and risk governance to ensure visible sponsorship, advocacy, and alignment for the change, and socialization and alignment of deliverables
• Lead and partner with supporting teams to develop and execute comprehensive launch and sustainability plans to deliver key outcomes and ensure smooth go-live, hyper care support, and transition to business-as-usual
• Development and execution of communication plans, leveraging multiple channels and tailored messaging to ensure awareness and engagement
• Creation and maintenance of learning content including training materials, documentation, job aids, and e-learning modules customized to user roles
• Coordination and delivery of training sessions, webinars, hands-on workshops, and train-the-trainer programs
• Orchestration of change activities by managing timing, channels, resources, and dependencies to ensure smooth execution
• Readiness of technology support and escalation teams, ensuring they are equipped to manage post-implementation challenges
• Development OKRs and implement feedback loops, adoption/usage analytics, competency assessments, and readiness dashboards to continuously refine the enablement and change approach
• Partner with learning and development to create, onboard, and maintain comprehensive learning assets, including training modules, detailed documentation, procedural job aids, and quick-reference guides aligned to modernization efforts and new CCM tools and capabilities
• Partner with the Frontline Experience team to apply best practices and transformational change management techniques

VP, Contact Center Modernization Readiness – Enablement

Solutions Engineer

• Collaborate with business and IT teams to understand requirements, ensure solutions adhere to standards, and deliver on schedule.
• Partner with multiple IT teams to develop high-availability, high-performance solutions that comply with organizational security and standards.
• Oversee the build and ongoing management of Marketing and Martech applications.
• Communicate regularly with business and technology leaders, providing status updates, dashboards, and solution reviews.
• Manage diverse IT technologies and priorities across multiple teams using Agile methodologies.
• Maintain comprehensive process and documentation standards, including design documentation, coding, testing, and code reviews.
• Implement proactive monitoring to minimize or prevent application impact.
• Identify opportunities for automation, system improvements, and simplifications in engineering solutions.
• Contribute to defining and maintaining future-state technology architecture and application modernization roadmaps.

VP, Solution Architect – Marketing Engineering

• designing marketing campaigns for B2B and B2C audiences
• responsible for a wide range of creative projects including brand campaigns, experiential design, and social media
• collaborating with fellow creatives and vendors
• delivering creative solutions that impact brand metrics and business outcomes
• presenting and participating in creative reviews
• following creative briefs, budgets and timelines
• ensuring objectives are met while maintaining quality standards

Customer Support

• Lead US Hub HR team to align business and HR strategies
• Partner with managers for organizational design and talent management
• Drive culture shifts for long-term business goals
• Manage employee relations and compliance

VP, HR – Customer Service

• Design and guide the architecture for complex systems, ensuring that it is secure, scalable, performant, adaptable, and meets business needs.
• Assist in crafting and maintaining the architecture roadmap, future state technology architectural strategy, along with application modernization and migration roadmap.
• Design solutions to business needs by documenting systems, data, and business logic of an end-to-end business process.
• Ensure compliance with architecture, security, and technology standards set by Synchrony.
• Be a leading architect for development teams, influencing them through all phases of Agile development life cycle.
• Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create exceptional application solutions.
• Implement new technologies and assist developers as they migrate to new technologies.
• Participate in Agile scrums consisting of cross-functional teams.
• Design data models to support complex business processes.
• Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command.
• Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews.
• Participate in troubleshooting production defects, root cause analysis, incident reports, and provide direction in problem resolution.
• Identify ways to increase efficiency and improve system performance.
• Work with third party vendors to develop software and/or integrate their software into the company's products.

VP, Solution Architect – Digital Servicing

• Lead and deliver Digital Measurement Analytics for Synchrony’s Digital First Trains in Agile methodology to drive digital data strategy that includes collection & validation of data and reporting.
• Partner with onsite Stakeholders and various process owners in marketing, technology and digital teams to plan and implement strategic priorities.
• Responsible for team’s effective communication, project deliverables, coaching team on adhering to expected timelines, accuracy & compliance with meticulous project management.
• Hire Right Talent, Mentor team members on analytical, technical, functional skills and guide them build progressive thinking towards fulfilling their career objectives.

AVP Digital Analytics

• Lead the Implementation for Credit AMTF Strategies including Authorization Real-System Systems and Digital Initiatives
• Design, Build, Test, Implement, Track and Support all Real-Time system changes for authorization, fraud, and teal time credit line increase strategy updates in RAMS/PowerCurve and GESmart
• Collaborate with Fraud and Credit Strategy Teams to understand and finalize requirements
• Perform post-implementation analysis
• Design and Implement changes to support the expansion of the Synchrony digital initiatives across all Wallet, Temp Pass, and Account Lookup functions
• Represent team on other Agile steering committees to influence and develop their epics to include Infrastructure’s priorities
• Work with cross functional teams on various Product and Client Launches
• Interface with Agile teams per SAFe protocol to get stories prioritized and delivered

AVP, Credit Strategy Implementation

Marketing

• Conduct surveillance and monitoring activities that validate compliance against governance controls
• Develop and execute recurring surveillance testing for the defined testing scope within a surveillance review
• Document detailed test instructions and results to surveillance documentation standards
• Analyze test results to identify defect categorization and root cause
• Make recommendations on final test outcome to Growth surveillance management
• Effectively communicate test results to process owners
• Maintain an appropriate depth of knowledge of Growth processes
• Establish effective relationships with all Growth teams
• Create and maintain repository of evidence documentation and workpapers

Manager, Marketing Process Surveillance – Level 9

• Manage end-to-end partner data solution lifecycle and roadmap
• Support VP, Consumer & Partner Data Solutions Leader’s product vision and strategy
• Build and maintain business cases (impact/value, investment, risk dependencies)
• Own analytical and data requirements discovery for new/enhanced data solution needs / use cases
• Translate business and data requirements into user stories with clearly defined acceptance criteria
• Create and manage Product Backlog in partnership with Engineering and Data Office
• Plan delivery and product releases via Agile/PI planning with Product Owner
• Partner with data engineering/architecture to review data models, APIs, designs and standards
• Own release/change management communications
• Lead stakeholder communications and establish a structured feedback loop
• Ensure product documentation, data catalogs, and governance artifacts are complete