Swap

Performance Marketing

• Own and evolve Swap’s SEO, AEO, and GEO strategy — improving discoverability across traditional search engines and AI-powered discovery platforms.
• Identify high-intent keyword opportunities aligned to pipeline, and build content and page architecture to win them.
• Build scalable backlink and authority-building programs to strengthen domain authority and organic performance.
• Run ongoing competitive analysis across organic search, paid search, AI discovery surfaces, and positioning to surface gaps and emerging behaviors.
• Design agentic, AI-assisted content workflows that accelerate high-quality production, optimization, testing, and distribution at scale.
• Partner with web, design, and brand teams to improve site performance and conversion across the funnel.
• Optimize landing pages, CTAs, forms, and user journeys; build a per-account and campaign landing-page system that supports targeted growth.
• Analyze behavioral and funnel data to find drop-off points and growth opportunities, and run a disciplined experimentation program.
• Align paid and organic search strategy on keywords, audiences, and messaging to maximize efficiency and conversion.
• Surface insights from paid campaigns to sharpen organic content — and vice versa.
• Own the editorial calendar, asset library, and thought-leadership cadence, aligning content output to demand and account-based marketing.
• Improve organic social discoverability and engagement, with a focus on LinkedIn and other relevant channels.
• Partner with content, creative, and sales to build content that influences pipeline and revenue.
• Track and report on growth metrics tied to pipeline and revenue influence.
• Partner with RevOps and analytics to improve attribution visibility and measurement frameworks across organic and paid.
• Translate performance data into clear insights and prioritized recommendations.

Senior Demand Generation Manager

Manager

• Own technical setup and configuration post go live, including:
• Assess tooling solutions, AI/automation opportunities, low-code/no-code options, or internal builds.
• Carrier configuration, service mappings, routing logic, and shipping rules
• WMS and 3PL integrations
• Label provider setup and validation
• API mapping, field configuration, and data validation workflows
• Additional merchant portal setups and ecosystem tooling
• Work with Engineering & Product to scope features, workflows, and systems changes.
• Ensure successful adoption of new processes, tools, and workflows
• Swap platform SME, including how it integrates with third-party logistics providers, fulfilment solutions, warehouses and 3PLs

Live Merchant Implementations Manager

Solutions Engineer

• Own the technical win on Agentic Storefront deals - leading discovery, shaping the solution narrative, and building genuine technical credibility with both e-commerce and engineering stakeholders at prospect accounts.
• Lead integration scoping conversations - working with merchant technical teams on API connectivity, platform dependencies, implementation planning, and third-party integration requirements.
• Be a reliable, trusted technical partner to US-based AEs across the full product suite.
• Run structured technical discovery that gets to the real constraints and objectives before any solution is proposed.
• Scope and support proof of concept and pilot engagements where needed.
• Contribute to internal enablement - helping document and evolve technical positioning as Swap's product portfolio grows.
• Feed what you're hearing in the field back to product, marketing, and GTM teams - your perspective from customer conversations is genuinely valued here.

Senior Solutions Engineer

Operations

• Coordinate consolidated cross-border movements and support operational execution
• Prepare documentation and data required for duty drawback processes
• Support merchants with operational exceptions outside standard workflows
• Act as the first point of triage for cross-border queries, ensuring they are routed and resolved
• Maintain clear tracking of cross-border requests and activities
• Build and maintain structured process documentation and knowledge in Notion
• Improve how cross-border information is organised and accessed internally
• Support internal teams with accurate, timely cross-border guidance
• Identify recurring issues and support improvements to processes and workflows

Operations Coordinator – Cross-Border

Content Marketing Manager

• Create a structured learning environment for internal employees to improve both knowledge and competence.
• Design and manage role-specific learning journeys with clear objectives and measurable outcomes.
• Manage a calendar of facilitated enablement sessions, coordinating with subject matter experts.
• Transform documentation and processes into engaging courses to build learn capabilities.
• LMS management: course creation, course reviews, user administration, certification, support with queries.

Commercial Content Specialist

• Own strategic and operational carrier relationships across the Americas portfolio
• Lead negotiations on rates, surcharges, service commitments, and contract terms
• Run quarterly business reviews and regular carrier-performance reviews
• Monitor service, transit, and cost performance across key lanes and merchants
• Lead major carrier escalations and drive corrective action
• Support Sales and Account Management on complex merchant opportunities
• Recommend routing, carrier, and commercial changes based on performance and economics
• Build disciplined internal reporting on carrier health and risk
• Work closely with Operations, Product, and Finance on carrier-linked issues and decisions

Carrier Manager – Americas

Administrative Assistant

• Support the full employee lifecycle across New York and Austin: onboarding, offboarding, and transitions
• Maintain accurate employee records and HR systems (HRIS updates, documentation, compliance tracking)
• Assist with benefits administration and respond to employee inquiries
• Drive employee engagement initiatives across offices
• Ensure compliance with federal, New York, and Texas employment laws and policies
• Support recruiting coordination (interview scheduling, candidate communication across time zones)
• Oversee daily operations of the New York office, ensuring a productive and welcoming environment
• Act as the primary point of contact for Austin employees’ operational needs, coordinating remotely with vendors and partners as needed
• Manage office vendors, supplies, and services (facilities, catering, etc.)
• Coordinate in-office and cross-office events, team gatherings, and company meetings
• Maintain office organisation and space planning
• Support health & safety compliance and workplace policies across both locations
• Help foster a unified, inclusive culture across our workforce
• Plan and execute engagement activities that connect teams
• Act as a go-to resource for employee questions, ensuring consistent support regardless of location

People Operations Associate – Office Manager

Account Executive

• Own a named list of strategic enterprise accounts end-to-end, from account planning through to close and expansion
• Lead executive-level discovery with CFOs, COOs, CTOs, and Chief Digital Officers to uncover strategic pain and quantify commercial impact
• Build and execute multi-threaded account strategies across complex buying committees, often spanning multiple geographies and business units
• Craft tailored commercial narratives around Swap's cross-border, tax, returns, demand planning, and agentic storefront capabilities - tying them to board-level priorities
• Navigate sophisticated procurement, legal, security, and finance processes to structure and close six- and seven-figure ARR deals
• Partner with product and executive leadership to shape deal structures, custom commercials, and strategic partnerships
• Forecast with precision and maintain rigorous pipeline hygiene in HubSpot, Gong, and LinkedIn Sales Navigator
• Act as a trusted advisor to prospects, and as a voice-of-the-market internally to product and GTM leadership