Live Merchant Implementations Manager

Swap

Live Merchant Implementations Manager at Swap handling technical configurations and merchant system optimizations for ecommerce infrastructure. Collaborating with product and engineering teams to drive automation and efficiency.

Posted 6/4/2026full-timeAustin • Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own technical setup and configuration post go live, including:
Assess tooling solutions, AI/automation opportunities, low-code/no-code options, or internal builds.
Carrier configuration, service mappings, routing logic, and shipping rules
WMS and 3PL integrations
Label provider setup and validation
API mapping, field configuration, and data validation workflows
Additional merchant portal setups and ecosystem tooling
Work with Engineering & Product to scope features, workflows, and systems changes.
Ensure successful adoption of new processes, tools, and workflows
Swap platform SME, including how it integrates with third-party logistics providers, fulfilment solutions, warehouses and 3PLs

Requirements

What you’ll need

4+ years in ecommerce infrastructure, logistics technology, integrations, or systems operations
Hands-on experience participating in technical implementations (not just operational usage)
Experience in high-growth, systems-driven environments.
Carrier & WMS integrations
API-based ecosystem integrations
Platform migrations (v1 → v2 or equivalent)
Marketing/CRM integrations (e.g. Klaviyo-style systems)
Order orchestration tools (ShipStation, Orders Hub or equivalent)
Multi-portal merchant environments experience
Experience owning post-live system evolution
Strong technical troubleshooting across multi-system architecture
Experience with workflow automation, AI tools, business systems, or internal tooling.
Strong analytical rigor; SQL or technical querying is a plus.
Excellent project management skills; comfortable owning execution end-to-end.

Benefits

Comp & perks

Competitive base salary.
Stock options in a high-growth startup.
Competitive PTO with public holidays additional.
Private Health.
Wellness benefits.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

API mappingdata validationWMS integrations3PL integrationscarrier configurationservice mappingsworkflow automationSQLtechnical troubleshootingorder orchestration tools

Soft Skills

project managementanalytical rigorcommunicationexecution ownershipcollaboration