Operations Coordinator – Cross-Border

Swap

Operations Coordinator responsible for cross-border logistics execution as part of a high-growth startup. Enhancing operational processes and acting as a key point of contact for cross-border queries.

Posted 5/28/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Coordinate consolidated cross-border movements and support operational execution
Prepare documentation and data required for duty drawback processes
Support merchants with operational exceptions outside standard workflows
Act as the first point of triage for cross-border queries, ensuring they are routed and resolved
Maintain clear tracking of cross-border requests and activities
Build and maintain structured process documentation and knowledge in Notion
Improve how cross-border information is organised and accessed internally
Support internal teams with accurate, timely cross-border guidance
Identify recurring issues and support improvements to processes and workflows

Requirements

What you’ll need

Experience in logistics, ecommerce operations, or cross-border fulfilment
Strong organisational skills and attention to detail
Ability to manage multiple requests and follow through consistently
Comfortable working with operational data and documentation
Proactive approach to improving systems and processes
Clear communication and the ability to work across teams

Benefits

Comp & perks

Competitive base salary.
Stock options in a high-growth startup.
Competitive PTO with public holidays additional.
Private Health.
Pension.
Wellness benefits.
Breakfast Mondays.

ATS Keywords

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Soft Skills

strong organisational skillsattention to detailability to manage multiple requestsproactive approachclear communication