Sutherland

Manager

• Help clients improve digital performance by analyzing needs, developing and implementing digital strategies, managing projects, and monitoring performance against KPIs.
• Lead and deliver end-to-end process re-engineering initiatives, Customer Care, and back-office operations functions, applying design thinking, Six Sigma, industry best practices and other problem solving techniques.
• Partner with clients to design and implement digitally agile, value-driven strategies that align with business goals.
• Develop high-quality, executive-ready PowerPoint presentations and supporting materials to influence decision-making at senior levels.
• Apply UI/UX design principles (where relevant) to improve customer and employee journey experiences, ensuring human-centric outcomes in digital transformations.
• Manage digital consulting projects, including planning, governance, execution, and reporting, ensuring alignment with KPIs.
• Conduct market and best-practice research to identify efficiency opportunities and emerging technology solutions.
• Build strong client relationships by serving as a trusted advisor and ensuring consistent delivery excellence.

Senior Associate Manager – Digital Consulting

Product Designer

• Own all updates, content accuracy, and optimization of the career site
• Act as the primary contact for the career site vendor to manage platform updates, fixes, and new features
• Analyze user behavior to identify candidate journey gaps and recommend enhancements
• Monitor and report KPIs such as visits, clicks, time spent, conversion rates, and applicant volume
• Partner with designers and branding teams to provide content and creative optimization ideas
• Audit and improve candidate-facing communications to ensure a consistent and compelling brand voice
• Analyze insights from the candidate survey (Qualtrics) to identify pain points and drive continuous improvements in the candidate experience from first touch to application

UX and Candidate Experience Analyst – Career Site

Bilingual

• Deliver exceptional support and solutions to customers calling in for assistance in French and/or English
• Provide bilingual customer support via phone, asking follow-up questions and resolving problems
• Remain kind and supportive when customers share frustrations and help others understand products and services
• Work with company technologies and systems and collaborate with leaders and peers
• Work from home with provided equipment and meet connectivity requirements
• Participate in paid training and pursue advancement opportunities

Bilingual Customer Relations Representative, English/French

Customer Support

• Answer inbound calls and respond to emails to provide outstanding support and guidance
• Respond to customer inquiries about programs and services via phone and email
• Resolve issues and answer questions by investigating questions to provide the best solution for our customers
• Tap into multitasking abilities to handle high volume of inbound calls, emails, and web inquiries
• Perform offline or special project work as needed
• Work with client tools and maintain call quality and high-speed interactive response rates

Customer Service Associate

• Lead design, configuration, testing, and deployment of SAP SD modules
• Manage and deliver full life cycle implementations of SAP S/4HANA Public Cloud
• Customize SAP SD solutions to meet business requirements and align with sales and distribution processes
• Analyze sales and distribution processes to identify inefficiencies and optimize order-to-cash, pricing, billing, and distribution logistics
• Provide expert guidance and hands-on support for S/4HANA Public Cloud implementations
• Collaborate with project managers to plan, execute, monitor projects, and mitigate risks
• Liaise with sales, distribution, and IT stakeholders; provide training and end-user support
• Collaborate with other SAP module consultants (MM, FICO) to ensure seamless integration
• Create and maintain documentation, configuration guides, process flows, and user manuals
• Generate and present reports on project progress, system performance, and process efficiency to management

SAP SD Consultant

• Provide inbound customer care primarily over the phone and email
• Deliver streaming support, troubleshoot errors and technical issues
• Resolve billing issues and customer concerns
• Guide customers to products and services that meet their entertainment needs
• Build rapport through active listening and two-way feedback
• Work in a team environment, perform at a high level, and creatively solve problems
• Participate in paid training and ongoing learning to improve performance

Customer Service Representative

Consultant

• Gather and analyze business requirements related to Oracle Projects module including project costing, billing, budgeting, and revenue recognition
• Configure Oracle Projects components such as Project Costing, Billing, Contracts, Grants, and Revenue Management
• Support project setups including work breakdown structures (WBS), task management, and project hierarchies
• Collaborate with Finance, PMO, and other stakeholders to ensure alignment with business processes
• Provide functional expertise during implementations, upgrades, and rollouts
• Assist with testing (unit, system integration, UAT) and support issue resolution
• Prepare user guides, training materials, and provide end-user support
• Work with technical teams to design and support reports, interfaces, and customizations related to Oracle Projects
• Ensure compliance with accounting and regulatory standards within project financials
• Participate in root cause analysis and continuous improvement initiatives

Oracle EBS Projects Functional Consultant, RAC

• Job Summary: Administration, management, and support of SAP environments (Rise with SAP & Grow with SAP-BTP), ensuring system availability, performance, and security
• System Administration & Support: Manage SAP landscape, installation, configuration, maintenance of SAP NetWeaver, S/4 HANA, and related systems; monitor performance and troubleshoot
• System Upgrades & Patches: Plan and execute SAP software upgrades, kernel upgrades, system refreshes, and database patches
• Security & Compliance: Maintain SAP system security, user administration, authorization management, and compliance
• Performance Tuning & Optimization: Root cause analysis of performance issues, system tuning, and database optimization (HANA, Oracle, MS SQL)
• Project Management & Leadership: Lead and mentor junior BASIS consultants; manage BASIS tasks in SAP projects
• Documentation & Process Improvement: Maintain comprehensive documentation and automate BASIS processes
• Presales Support & Customer Engagement: Provide technical expertise during presales, prepare technical proposals, demos, and PoC environments

Lead SAP Basis Consultant

Bookkeeper

• Oversee end-to-end payroll process including data collection, wage calculation, deductions, and payslip generation
• Ensure compliance with labor laws, tax regulations, and company policies
• Maintain accurate payroll records and audit trails
• Manage payroll-related enquiries from employees and stakeholders
• Coordinate with HR, Finance, and other departments for payroll inputs and approvals
• Utilize payroll software and systems to process payroll
• Calculate and process final payments and full-and-final settlements for departing employees

Payroll Lead

Software Engineer

• Interpret requirements and design solution that satisfy the customer needs and also satisfied the need for standardization, usability and maintainability of the different Agent facing applications.
• Breakdown solution into components that could be assigned and tracked in pursuit of a fast and cost-effective solution.
• Must have experience in SQL/PL-SQL.
• Should have Implement ADF Business Components / Web Services / Oracle Objects Calls that would provide the data access layer for the Agent Applications processes.
• Implement the ADF View Controller components, including Tasks Flows, Beans and JSF pages that would allow the successful interaction between the agents and the applications.
• Supervise tasks performed by other members of the solution team in order to ensure a cohesive approach that satisfies the external (customer) requirements and internal (technology) requirements.
• Design and develop enhancements using exit-point based architecture within loan the origination/servicing system
• Designing and developing enhancements using exit-point based architecture within loan origination/servicing system
• Design and implement custom business applications using Oracle Application Development framework
• Produce, present and validate AS-IS and TO-BE landscape models for technical approval showing migration path
• Produce and validate solution design documentation for projects ensuring a consistent quality approach is maintained
• Input into the Technical Environment Plans (TEP) for projects
• Work directly with business users in all aspects of design and development
• Produce code that meets quality, coding and performance standards according to local IT guidelines and policies including Security, auditing and SOX requirements
• Ensure technical & supporting documentation is written to company standards
• Undertake Unit testing making full utilization of automation tools available and working with the system test team to ensure tests are integrated as part of the overall test plan

Senior Oracle ADF Developer

Insurance

• This is a full-time permanent healthcare claims adjudicator position.
• A claims adjudicator determines how much money will be paid after an insurance claim has been examined.
• This is not a customer service or customer facing position.
• This is a data entry position where you will be processing medical claims per the specific client requirements.
• Claims can vary and are highly customized depending on the service level.
• You will work independently with the assistance of knowledge base and support personnel.
• You will also be expected to meet all Key Performance Indicators and Quality goals throughout Training and beyond.
• Work independently, processing claims via data entry for 90% of your day.
• Be responsible for effectively adjudicating claims to meet production, quality, and other metrics in accordance with policy/procedures and regulatory guidelines
• Follow up on claims needing additional information
• Refer problem claims to a Lead and/or auditor for additional review
• Make sure that the integrity of the information is accurate and kept private according to HIPPA guidelines
• Work with specific software
• May be assigned special projects
• Weekday schedule, Monday – Friday 8:30 AM – 5:00 PM EST.

Health Claims Specialist

Operations

• Configure backend systems and infrastructures helping to build our global SaaS platform
• Comprehensive understanding of the Amazon AWS platform
• Team up with highly talented and motivated engineers and architects using the latest in AWS
• Deploy, monitor, automate & support a highly scalable real-time critical platform(s)
• Managing complex Applications hosted on Cloud and support Application maintenance activities
• Manage daily data processing & troubleshoot failures
• Build proactive monitoring & alerting service
• Automation using ansible, python, Perl scripting
• Setup & secure new Application instances
• Take part in change management - building deployment patches, fixes & rollback plans
• Create and setup deployment scripts for different environments (i.e. Test properties vs Prod properties)
• Configure and optimize instances and web servers for optimal performance
• Support, create and implement alongside technical & operations teams to meet customers' infrastructure & application deployment needs
• Work on critical, highly complex customer problems that span multiple AWS services
• Help build and improve customer operations through scripts to automate and deploy AWS resources
• Collaborate to build utilities and tools for internal operational use