Principal Tech Support Specialist
Entrust
CloudJavaPostgresSOAP
Customer Service Representative
Sutherland
full-time
Posted on:
Location: 🇨🇦 Canada
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide inbound customer care primarily over the phone and email
- Deliver streaming support, troubleshoot errors and technical issues
- Resolve billing issues and customer concerns
- Guide customers to products and services that meet their entertainment needs
- Build rapport through active listening and two-way feedback
- Work in a team environment, perform at a high level, and creatively solve problems
- Participate in paid training and ongoing learning to improve performance
Requirements
- Understanding of basic computer and home networking terminology (operating systems, routers, etc.)
- Efficient and accurate typing skills (at least 30 words per minute)
- Experience using a streaming player or gaming system
- Excellent verbal and written communication skills
- Strong multitasking abilities
- Driven by solving problems and meeting goals
- Familiarity with Microsoft Office tools
- Experience in customer service and sales
- High school diploma or equivalent
- Must be a resident of Canada and authorized to work in Canada
- Reliable internet: at least 2 Mbps upload and 10 Mbps download, hard-wired connection (no wireless/satellite)
- A quiet, distraction-free, secure place to work
