Sutherland

Senior Associate Manager – Digital Consulting

Sutherland

full-time

Posted on:

Location: New York • 🇺🇸 United States

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Job Level

Senior

Tech Stack

CloudERP

About the role

  • Help clients improve digital performance by analyzing needs, developing and implementing digital strategies, managing projects, and monitoring performance against KPIs.
  • Lead and deliver end-to-end process re-engineering initiatives, Customer Care, and back-office operations functions, applying design thinking, Six Sigma, industry best practices and other problem solving techniques.
  • Partner with clients to design and implement digitally agile, value-driven strategies that align with business goals.
  • Develop high-quality, executive-ready PowerPoint presentations and supporting materials to influence decision-making at senior levels.
  • Apply UI/UX design principles (where relevant) to improve customer and employee journey experiences, ensuring human-centric outcomes in digital transformations.
  • Manage digital consulting projects, including planning, governance, execution, and reporting, ensuring alignment with KPIs.
  • Conduct market and best-practice research to identify efficiency opportunities and emerging technology solutions.
  • Build strong client relationships by serving as a trusted advisor and ensuring consistent delivery excellence.

Requirements

  • 2 to 3 years of experience related with client project delivery in a consulting role.
  • Multilingual capability: English, French and German – first preference OR English, French and Spanish.
  • Demonstrated expertise in process re-engineering, operational assessments, and business process optimization.
  • Proficiency in building executive-level PowerPoint presentations with strong storytelling and data visualization skills.
  • End-to-end project implementation experience in one or more of the following areas: Cloud ERP, EPM, or CRM offerings.
  • Exposure to UI/UX principles or experience working alongside design teams is a plus.
  • Excellent communication skills — oral and written — and interpersonal skills needed to quickly establish relationships of trust and collaboration.
  • Proven ability to contribute on multiple projects of differing scale and duration.
  • Willingness and ability to travel up to 40% of the time to client sites across geographies (local and international).
  • Strong analytical, problem-solving, and project management skills.