Sutherland

Customer Service Associate

Sutherland

full-time

Posted on:

Origin:  • 🇺🇸 United States • Virginia

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Job Level

JuniorMid-Level

About the role

  • Answer inbound calls and respond to emails to provide outstanding support and guidance
  • Respond to customer inquiries about programs and services via phone and email
  • Resolve issues and answer questions by investigating questions to provide the best solution for our customers
  • Tap into multitasking abilities to handle high volume of inbound calls, emails, and web inquiries
  • Perform offline or special project work as needed
  • Work with client tools and maintain call quality and high-speed interactive response rates

Requirements

  • Passion for the customer and the customer’s experience
  • Thrive in a team-oriented environment
  • One or more years of Member Service experience with complex product offerings and high-level VIP Members
  • Demonstrated ability to perform at a high level to support our high volume of inbound calls, Emails, and Web Inquiries
  • The ability to recognize and respond to customer needs and demonstrate a sincere commitment to resolving those needs
  • Excellent verbal and written communication skills; proficient reading skills to analyze, interpret and address customer needs
  • The ability to handle multiple tasks simultaneously, including offline or special project work
  • Flexibility to work additional hours, if needed
  • Primary PC keyboarding skills, basic Microsoft Office (Outlook, Word, Excel)
  • Experience working with CRM applications preferred
  • Experience working with membership-based organizations or non-profits preferred
  • Minimum of a High School diploma or GED
  • Internet Minimum Internet speeds of 5 Mbps upload and 15 Mbps download; connection must continuously support outstanding call quality and high-speed interactive response rates while working with client tools