Sutherland

QA Engineer

• Test desktop applications in Windows environments.
• Understand various operating systems like LINUX, MacOS.
• Work with virtualization platforms like VMware or Citrix.
• Test applications in VDI and remote access scenarios.
• Perform functional, regression, and UI testing.
• Maintain test documentation including plans, cases, and reports.
• Troubleshoot and analyze issues in virtualized environments.
• Follow software development life cycle and QA best practices.

VDI Tester

Support Engineer

• Deliver technical support to end users about how to use and administer the NICE Service and Sales Performance Management software solutions efficiently and effectively
• Manage tasks to troubleshoot and resolve customer’s technical issues
• Work with various support / any NICE department (services, R&D…) and customers around the globe for end-to-end resolution of issues
• Maintain high customer satisfaction throughout the entire problem resolution process
• Conduct thorough and detailed troubleshooting to provide quality support
• Availability during off-hours as per shift rotations
• Document all interactions related to services requests (SRs) in NICE Support System
• Participate in early installations and collect customer feedback
• Travel to customer sites when required

Associate – Technical Support Engineer

Product Analyst

• Bridge the gap between business needs and data engineering solutions
• Collaborate with stakeholders to gather and analyze business requirements for data-driven projects
• Translate complex business needs into technical specifications for the data engineering team
• Perform ad-hoc analysis and create data visualizations to support business decisions
• Assist in the optimization of data systems and processes for improved efficiency
• Participate in Agile development processes and sprint planning
• Document technical and business processes related to data systems
• Stay current with emerging trends in data engineering and business intelligence

Customer Support

• Respond to customer inquiries via phone and internal systems in a professional and timely manner
• Document all customer interactions accurately within tracking systems
• Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
• Strive to achieve first-contact resolution whenever possible
• Escalate complex or sensitive issues appropriately and ensure follow-up and closure
• Assist customers with account updates and service requests
• Support onboarding and orientation activities for new customers
• Conduct outbound outreach initiatives and follow-up activities as assigned
• Utilize multiple systems and computer-based resources efficiently
• Maintain professionalism and composure when handling escalated interactions
• Meet productivity, quality, compliance, and attendance expectations

Healthcare Customer Service Concierge

Backend Engineer

• Help shape how users interact with applications by designing and building cloud-native, modern web systems across the stack—from responsive user interfaces to resilient APIs and robust backend services.
• Play a pivotal role in driving the architecture, scalability, and quality of digital solutions that support life-saving therapies.
• Design, develop, and deploy full stack applications using modern JavaScript frameworks (React, Node.js).
• Build and maintain robust, scalable RESTful APIs and backend services.
• Develop responsive and intuitive front-end UIs integrated with system APIs.
• Ensure code adheres to industry best practices, coding standards, and is well-documented.
• Write and maintain automated unit, integration, and end-to-end tests (Jest, Playwright, etc.).
• Collaborate closely with cross-functional teams including Product, Design, and DevOps.
• Architect and implement secure, performant systems using modern DevSecOps practices.
• Refactor and modernize legacy systems while maintaining business continuity.
• Stay up to date with advancements in web technologies, AI-assisted development tools, and industry trends.
• Participate in code reviews, sprint planning, and retrospectives as part of an Agile team.

Full Stack Software Developer – Node.js, React

Product Designer

• Lead the design of complex, multi-surface user experiences from concept to execution
• Drive experience strategy, balancing user needs, business goals, and technical constraints
• Partner deeply with Product, Engineering, and Leadership to define product vision and roadmap
• Plan and apply user research and usability evaluation to inform design decisions
• Own and evolve design systems, patterns, and experience frameworks
• Mentor and provide feedback to UX/UI Designers, raising design quality across the team
• Influence stakeholders through clear storytelling, data, and design rationale
• Identify opportunities to improve design processes, workflows, and cross-team collaboration

Senior UX/UI Designer

IT Support

• Act as the central point of contact between the user and IT Service Management.
• Handle incidents and requests and provide an interface for other activities such as Change, Problem, Configuration, Release, Service Level, and IT Service Continuity.
• Act as point of contact for all technical related issues and requests.
• Provide appropriate customer service.
• Drive all tickets to closure on time.
• Handle calls & tickets within the defined SL.
• Build good rapport with the customers as well as within team.
• Keep management updated on major outages being reported to GSD.
• Work as a team and help each other with issues/requests that need to handled daily basis.

Senior Associate – IT Helpdesk

• Support one of the world’s top airlines
• Collaborate with internal teams to form solutions for customers
• Enhance customer satisfaction through high-quality support

Airline Customer Support Specialist, English

Implementation Specialist

• Responsible for the design, implementation and support of Sutherland CISCO UCCE and CUCM platforms.
• Current platforms include Cisco ICM, CUBE, CISCO Call Studio, CVP, Omni-Channel solutions.
• Strong knowledge in CISCO UCCE, WEBEX Connect and Java.
• Responsible for working closely with the partnering groups within Sutherland to gather business requirements and ensure that our technical offering satisfies those requirements.
• Partners with the Business and Service Delivery team to assist with new Program solutions.
• Responsible for Engineering design documentation along with Runbooks for Operations.
• Partners with development/integrations team for platform support when needed.
• Develop monitoring solutions to provide proactive monitoring capabilities for the Infrastructure team.
• Conduct testing and develop disaster recovery plans to detect faults, minimize malfunctions, and backup systems.
• Provide highest level of technical consultancy to ensure problem resolution is achieved in the shortest possible timeframe.
• Manages vendors on escalated issues and projects specific to your area of influence.
• Interacts directly with client related to issues, problems, or overall design.
• Mentors Engineers and IT Solutions Technicians on infrastructure related to area of influence.
• Willingness and ability to cross train others in the varying technologies related to area of influence.
• Design and lead the implementation of Infrastructure architecture based on enterprise business requirements and IT Strategies.

Implementation Engineer, Cisco, Omnichannel CX

Manager

• Lead successful implementation and continuous improvement of customer engagement platforms
• Drive the delivery of solutions that power voice, chat, messaging, and omnichannel support
• Manage the Connect product development workload, identifying, strategizing, and defining new product offerings
• Define Service requirements, prioritize initiatives, track budget, and prepare products for market
• Collaborate with product development, architecture, engineering teams, contact center operations, vendors, and IT
• Ensure systems are built for scalability, performance, and compliance (e.g., PCI, HIPAA, GDPR)

Product Delivery Manager

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Customer Service Representative

• Use strong interpersonal and problem-solving abilities to respond to incoming calls, texts and emails
• Answer questions, build rapport, and resolve issues in a timely manner for a streaming account

Bilingual Customer Support – Hebrew, English

• Deep-dive analysis of TechLive platform, devices, ScanLink workflows, WatchRTC telemetry, and NinjaOne diagnostics.
• Troubleshoot workflow, imaging, and device-level issues beyond L1 scope.
• Validate network/firewall prerequisites, connectivity, and data flows.
• Perform diagnostics: log analysis, workflow validation, error tracebacks.
• Escalate to L4 for software defects, CI/CD issues, cloud outages, and security incidents.
• Author/update SOPs, KB articles, and runbooks.
• Participate in RCA reviews and problem management.

L2 Support Engineer

Accountant

• Participates in the general accounting function, which includes inter-company accounting, cash management/reconciliation, financial reporting, and financial analysis.
• Assisting in the closing of monthly financial records for Brazil and partnering as needed with Corporate
• Assist in developing policies and procedures to ensure that internal controls are in place to provide reasonable assurance that the company assets are protected.
• Performs technical accounting GAAP research on various topics.
• Execute fixed asset routines, including depreciation calculations, classification of acquisitions and disposals, ensuring integration with the accounting system in accordance with standards.
• Perform analyses and controls of the general ledger related to BRGAAP and USGAAP standards.
• Perform the accounting integration of tax and payroll processes.
• Involved in validating/designing suggested changes to general ledger system to ensure accounting requirements continue to be met.
• Participates in the external reporting process, which includes creating foot notes and appropriate support, writing sections of Management’s Discussion and Analysis, and creating supporting documentation for quarterly earnings release.
• Assists in creating and gathering support relating to both internal and external audits in the periodic review of the company financial records.
• Develop ad hoc reports and other special assignments as needed.
• Able to handle multiple tasks and maintain control and order over the same.
• Good GAAP and analytical skills.
• Exceptional work ethic.

Senior Accountant – Trilingual

Business Analyst

• Conduct requirement workshops with business stakeholders and SMEs.
• Elicit, document, and validate functional and non-functional requirements for the portal.
• Develop detailed process flows, user stories, and acceptance criteria.
• Collaborate with UX designers to ensure portal usability and customer-centric design.
• Work with technical teams on API integrations, data flows, and system interactions.
• Support SIT, UAT, and end-user training by preparing test scenarios and validating outcomes.
• Ensure traceability of requirements through design, build, and testing phases.
• Act as the single point of contact for clarifying business rules during development.