Sutherland

Human Resources

• Support HR administrative and payroll processes for employees
• Perform data entry and maintenance in HR and payroll systems, including bank details, salary increases, and bonuses
• Manage mass uploads, download and analyze reports, and ensure data consistency and accuracy
• Compare data and validate information across various systems and reports
• Communicate directly with clients and third-party vendors via email to ensure smooth coordination
• Handle confidential employee information with integrity and precision
• Ensure compliance with company policies and legal regulations in all administrative procedures

HR Administration Specialist, Turkish, English – Maternity Cover

Customer Support

• Provide customer service support to healthcare providers via phone and email
• Deliver accurate reporting in compliance with industry standards
• Act as point of contact for event vendor management, including activating and onboarding new vendors
• Accurately issue payments to vendors and other payees
• Generate pre- and post-event reports
• Train and assist providers and staff on event management processes and event-related responsibilities

Bilingual Customer Service Support — Healthcare

Business Analyst

• Collaborate with stakeholders to gather and analyze business requirements for data-driven projects
• Translate complex business needs into technical specifications for the data engineering team
• Perform ad-hoc analysis and create data visualizations to support business decisions
• Assist in the optimization of data systems and processes for improved efficiency
• Participate in Agile development processes and sprint planning
• Document technical and business processes related to data systems
• Stay current with emerging trends in data engineering and business intelligence

Operations

• Lead and mentor a team of consultants, managing performance, providing guidance, and fostering a positive team culture, collaborative environment.
• Monitor and optimize KPIs, including productivity, quality, and attrition, while conducting regular evaluations and providing constructive feedback.
• Represent the team in client meetings, deliver impactful presentations, and maintain strong relationships with internal and external stakeholders.
• Manage multiple projects simultaneously, ensuring timely delivery and high-quality outcomes.
• Collaborate with senior management to develop and implement operational strategies, manage projects, and drive continuous improvement initiatives.
• Analyze performance data, identify trends, and implement corrective actions to enhance efficiency and productivity.
• Participate in recruitment and onboarding processes to maintain a high-performing team, while staying updated on industry best practices.

Team Manager – Backoffice Operations

• Provide exceptional customer service and act as a brand ambassador for the customer
• Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service
• Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
• Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while doing it
• Effectively use all available technology tools and resources to resolve fan inquiries
• Develop/maintain a general knowledge of client’s products and services

Sports Customer Service Specialist

Financial Planning and Analysis

• Triage and resolve production support tickets effectively, accurately, efficiently and be adept in problem/defect resolution
• Be able to configure, support, and provide subject matter expertise by working closely with Systems Team, Business Teams, End Users and 3rd party vendors
• Must be thorough in all setups on one or many Financial modules
• Provide hands-on functional & configuration support for implemented ERP modules
• Follow up with product vendors on SRs, Patching, Bugs and product updates through issue closure
• Provide functional inputs and guide the development team in developing custom solutions and data migrations

Oracle Fusion Finance Functional

Cloud Engineer

• Lead the architecture and implementation of complex cloud solutions.
• Drive automation, optimization, and best practices across cloud environments.
• Mentor junior engineers and provide technical leadership.
• Collaborate with cross-functional teams to deliver scalable, secure cloud services.
• Evaluate new cloud technologies and guide cloud strategy improvements.

Senior Cloud Engineer

Software Engineer

• Prior working experience in the Life and Annuity Insurance Domain of North America region
• Prior working experience of VUL, VA, FA and Index Annuities
• Hands-on experience with L&A PAS systems
• Development experience in Micro Focus COBOL, CICS
• Shell Script writing in Unix and Linux Platform
• SQL Query building in RDBMS databases
• Batch Scheduler Setup

Lead Developer, Mainframe

• Trabajar con distintas plataformas para procesos de afiliaciones a seguridad social
• Precision en el uso de sistemas e informacion a procesos
•Auxiliar a los especialistas del equipo con transacciones frecuentes como altas o terminaciones
• Asegurarse de que las afiliaciones se realicen en una forma efectiva y a tiempo
• Auditar procesos para deteccion de errores