Concierge Healthcare Customer Service

Sutherland

Customer Service Representative providing high-quality support in a fast-paced remote contact center environment. Assisting customers with inquiries related to healthcare and services across New York.

Posted 6/2/2026full-timeRemote • New Jersey • 🇺🇸 United StatesMid-LevelSenior💰 $18 per hourWebsite

About the role

Key responsibilities & impact

Respond to customer inquiries via phone and internal systems in a professional and timely manner
Document all customer interactions accurately within tracking systems
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
Strive to achieve first-contact resolution whenever possible
Escalate complex or sensitive issues appropriately and ensure follow-up and closure
Assist customers with account updates and service requests
Support onboarding and orientation activities for new customers
Conduct outbound outreach initiatives and follow-up activities as assigned
Utilize multiple systems and computer-based resources efficiently
Maintain professionalism and composure when handling escalated interactions
Meet productivity, quality, compliance, and attendance expectations

Requirements

What you’ll need

High School Diploma or equivalent required
Minimum 3 years of experience in a high-volume call center or customer service environment
Experience supporting customers within healthcare, insurance, medical office, or related industries preferred
Familiarity with New York City and the five boroughs required
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Ability to multitask and navigate multiple systems simultaneously
Ability to work independently in a remote environment

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sutherland Website LinkedIn All Job Openings 10,000+ employees Founded 1986 🤝 B2B 🤖 Artificial Intelligence ☁️ SaaS 💰 $300M Secondary Market on 2014-10 B2B
Artificial Intelligence
SaaS Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions. Concierge Healthcare Customer Service 🔥 4 minutes ago 🏖️ New Jersey – Remote 💵 $18 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Respond to customer inquiries via phone and internal systems in a professional and timely manner
Document all customer interactions accurately within tracking systems
Research and resolve inquiries related to accounts, services, eligibility, claims, billing, and general support
Strive to achieve first-contact resolution whenever possible
Escalate complex or sensitive issues appropriately and ensure follow-up and closure
Assist customers with account updates and service requests
Support onboarding and orientation activities for new customers
Conduct outbound outreach initiatives and follow-up activities as assigned
Utilize multiple systems and computer-based resources efficiently
Maintain professionalism and composure when handling escalated interactions
Meet productivity, quality, compliance, and attendance expectations 🎯 Requirements
High School Diploma or equivalent required
Minimum 3 years of experience in a high-volume call center or customer service environment
Experience supporting customers within healthcare, insurance, medical office, or related industries preferred
Familiarity with New York City and the five boroughs required
Strong verbal and written communication skills
Excellent problem-solving and customer service abilities
Ability to multitask and navigate multiple systems simultaneously
Ability to work independently in a remote environment Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Product Support Representative IV 🔥 41 minutes ago Net Health 501 - 1000 ☁️ SaaS 🤝 B2B 🤖 Artificial Intelligence Website LinkedIn All Job Openings Product Support Representative providing application support for clients at Net Health. Engaging in troubleshooting and providing resolutions for complex software issues remotely. 🇺🇸 United States – Remote 💵 $19 - $24 / hour ⏰ Full Time 🟠 Senior 🔴 Lead 💝 Customer Support 🦅 H1B Visa Sponsor Support Specialist, Bilingual Mandarin 🔥 1 hour ago HungerRush 501 - 1000 ☁️ SaaS 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Bilingual Customer Support Specialist assisting customers and restaurant owners with inquiries. Inbound and outbound calls, ticket management, and troubleshooting in a remote role based in Houston, TX. 🇺🇸 United States – Remote 💵 $17 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support 🦅 H1B Visa Sponsor 🗣️🇨🇳 Chinese Required Grants Management Specialist / Grants Support Specialist 🔥 3 hours ago Arcetyp LLC 1 - 10 🏛️ Government 👥 HR Tech Website LinkedIn All Job Openings Grants Management Specialist supporting federal government client activities from a remote location. Involves managing the full federal grants lifecycle and working within related systems. 🇺🇸 United States – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support Customer Support Agent – P&C 🔥 3 hours ago Jerry 201 - 500 💳 Fintech Website LinkedIn All Job Openings Customer Support Agent assisting existing insurance customers with services and inquiries at Jerry.ai, a leading fintech startup. 🇺🇸 United States – Remote 💵 $19 - $21 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Customer Service Agent 🔥 3 hours ago Jerry 201 - 500 💳 Fintech Website LinkedIn All Job Openings Customer Service Agent helping car owners manage insurance policies from over 55 partners at Jerry.ai. Responsible for inbound calls, policy changes, and customer support. 🇺🇸 United States – Remote 💵 $19 - $21 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experienceaccount managementproblem-solvingmultitaskingdocumentationinquiry resolutionservice requestsoutbound outreachcompliance

Soft Skills

communication skillsprofessionalismcomposureindependencetimelinessattention to detailcustomer supportescalation managementfollow-uporientation support

Certifications

High School Diploma