IT Business Analyst

Sutherland

Business Analyst providing technical solutions based on customer requirements for Sutherland. Collaborating closely with sales and service organizations to implement metrics and requirements.

Posted 6/12/2026full-timeRemote • 🇨🇴 ColombiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

CognosETLSQL

About the role

Key responsibilities & impact

Translate customer business requirements into technical designs and product configurations
Work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements
Implement customer requirements using NICE’s software solutions

Requirements

What you’ll need

Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);
EAI tools (e.g. WebMethods, TIBCO);
reporting/business intelligence tools (e.g. Business Objects, Cognos) or database applications
Project experience – working as part of a team
Strong expertise with Microsoft Excel
Excellent customer facing skills
Excellent organizational skills, ability to set own task lists and time lines
Ability and willingness to work under pressure in a highly dynamic environment
Analytical ability – working with formulas, calculations and data
Bachelor's degree in a technical field (or equivalent)
Nice to have technical skills: XML, SQL, HTML, LISP, ETL tool

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sutherland Website LinkedIn All Job Openings 10,000+ employees Founded 1986 🤝 B2B 🤖 Artificial Intelligence ☁️ SaaS 💰 $300M Secondary Market on 2014-10 B2B
Artificial Intelligence
SaaS Sutherland is a global company specializing in digital transformation and business process outsourcing services. They leverage advanced technologies such as Artificial Intelligence, automation, and cloud engineering to drive digital performance and optimize critical business operations. Sutherland offers a variety of services including digital CX, enterprise technology solutions, and intelligent automation across multiple industries such as banking, healthcare, and telecommunications. Their focus is on delivering measurable outcomes, enhancing customer experiences, and enabling business agility through innovative digital solutions. IT Business Analyst 🔥 5 minutes ago 🇨🇴 Colombia – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧐 Business Analyst Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Translate customer business requirements into technical designs and product configurations
Work closely with customer sales and service organizations to define application metrics, reports, dashboards, data mapping, and other integration requirements
Implement customer requirements using NICE’s software solutions 🎯 Requirements
Enterprise applications (e.g. Avaya, Siebel, Genesys, Siebel, SAP);
EAI tools (e.g. WebMethods, TIBCO);
reporting/business intelligence tools (e.g. Business Objects, Cognos) or database applications
Project experience – working as part of a team
Strong expertise with Microsoft Excel
Excellent customer facing skills
Excellent organizational skills, ability to set own task lists and time lines
Ability and willingness to work under pressure in a highly dynamic environment
Analytical ability – working with formulas, calculations and data
Bachelor's degree in a technical field (or equivalent)
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Applicant Tracking System Keywords

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Hard Skills & Tools

XMLSQLHTMLLISPETL toolMicrosoft Excel

Soft Skills

customer facing skillsorganizational skillsability to work under pressureanalytical ability