Associate Manager – Team Manager

Sutherland

Supervise daily operations of Provider Data Management team at Sutherland. Ensure accurate provider data management and team performance with 2+ years in healthcare leadership.

Posted 6/16/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Supervise the daily operations of the Provider Data Management team, including workload distribution, performance management, and staff development
Ensure provider demographic, credentialing, and contract data is accurately entered and maintained in all systems
Drive the performance of the team, by monitoring productivity, quality, and turnaround time standards
Provide coaching, mentoring, and performance feedback to team members
Manage attrition, shrinkage, and other critical metrics of the team.
Support projects involving system enhancements or process automation
Manage the end-to-end provider data entry process to ensure accurate and timely setup for claims payment, member assignment and directory display.
Investigate and resolve complex Provider Data Management issues.
Combine people management and provider data management experience, along with data analysis, and customer service experience from a healthcare operations background to drive success

Requirements

What you’ll need

2+ years’ experience leading a team within the healthcare domain – preference for experience with Provider Data Management.
Ability to work in MS Office and other program-specific platforms
Ability to work in a fast-paced environment
The ability to be pro-active in developing trust and professional rapport with employees and team members; work as a team-player
Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements
Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner.

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisprovider data managementperformance managementworkload distributiondata entryprocess automationquality monitoringproductivity monitoringcredentialingcontract data management

Soft Skills

coachingmentoringperformance feedbackteam playerproactivetrust buildingprofessional rapportstrong analytical skillsverbal communicationwritten communication