Supermicro

Account Manager

• Maintain sales accounts and provide technical and administrative product information
• Perform clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, quotations, and processing documents
• Monitor inventory, follow up on estimated arrival times with purchasers, and provide timely feedback to internal departments
• Liaise between sales, purchasing, production, procurement, and logistics departments
• Assist with intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate directly with clients regarding order status, credit issues, and returns
• Develop customer service relationships, compose reports, and send them to clients daily
• Provide backup support for the manager and team members
• Manage products through their entire lifecycle until product end-of-life
• Develop strategic sales goals and execute them to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential corporate customers, value-added resellers, and OEMs through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Develop, maintain, and expand customer accounts for retention and growth
• Work with cross-functional teams to draft and negotiate contracts
• Manage day-to-day sales operations
• Negotiate sales pricing, monitor orders, facilitate credit issues, and negotiate sales returns

• Develop and work on assigned targeted lists, researching and qualifying high-potential opportunities aligned with business objectives
• Engage existing clients to introduce new products/services and expand engagements
• Partner with eStore teams to convert leads into closed deals and ensure a seamless customer experience
• Communicate and position Supermicro product and service offerings according to client needs and goals
• Build and maintain client relationships to grow and retain accounts through upselling and cross-selling
• Identify emerging market trends and untapped business opportunities
• Collaborate with marketing, sales, and product development teams
• Report activities, progress, pipeline status, and strategic recommendations to management

Application Engineer

• Work closely with Production, Service, Purchaser, and Product Manager to validate and debug server systems
• Identify technical issues and collaborate with internal teams and external partners to resolve issues
• Proactively follow up current validation backlogs and escalate road blockers as needed
• Continuously improve processes and documentation for efficiency and accuracy
• Learn and create technical documents for validating and troubleshooting newer GPU systems
• Provide customer support in collaboration with Product Manager

Buyer

• Collaborate with Product Management and Engineering teams to support new product development (NPI)
• Manage procurement processes and timely acquisition of materials and components
• Source, evaluate, and negotiate with vendors, especially in Asia
• Analyze supplier quotations based on product specifications and market conditions
• Plan and monitor inventory levels against customer requirements and company targets
• Develop and implement strategies for long lead-time and unique components
• Prepare and analyze inventory and aging reports
• Identify procurement accuracy and supply chain process improvements
• Implement best practices for resource utilization and cost savings
• Support forecasting, demand planning, and risk mitigation strategies

Buyer/Planner – Components

Field Engineer

• Support revenue growth at all assigned accounts
• Develop solution architecture and presentations to expand Fortune 1000 account penetration and loyalty
• Map end-user customer business and partner requirements and provide optimized technical solutions
• Provide technical leadership in pre-sales and oversee solution implementation
• Engage with customers and build and maintain trust
• Troubleshoot system architecture and hardware/software interaction issues
• Manage and lead teams during field problem investigations and resolution
• Develop and review system solutions, technical bid responses, and presentations
• Work cross-departmentally to ensure customer satisfaction and timely issue resolution
• Build and demonstrate proof-of-concept solutions
• Present corporate brand, product messaging, and solutions to customers
• Visit on-site facilities and operations for solution integration and issue resolution

Field Applications Engineer

Systems Engineer

• Deploy rack/cluster infrastructure and execute comprehensive system-level testing on GPUs, CPU processors, network and storage, including functionality, compatibility, performance, stress and reliability testing
• Conduct proof-of-concept design and testing for HPC/AI applications and benchmarks
• Fine-tune system settings and optimize OS/network configurations for HPC/AI solutions
• Lead day-to-day operational support for Cluster, Storage, HPC and Cloud infrastructure
• Identify and document hardware and software quality issues
• Collaborate with product management and Engineering teams to integrate enhancements into future products
• Write technical documents for test procedures, test reports and troubleshooting procedures related to server, network and cluster software and hardware
• Deliver on-site deployment services to ensure customer acceptance verification and satisfaction
• Write automation tools for cluster deployment and test environments

System Engineer

Product Manager

• Develop new product requirements based on customer input, market and competitive forces, and company capabilities
• Specify market requirements for current and future products
• Perform market and industry research to support feature development
• Manage the product life cycle from introduction through decline
• Provide product subject matter expertise and leadership for sales functional team training with internal and external audiences
• Collaborate with external vendors on requirements definition and feature development
• Support development of new data models and data visualization through analytical and strategic thinking

Product Manager – Key Components

• Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
• Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
• Execute hardware diagnostics, system validation, and root cause analysis
• Coordinate RMA processes and spare parts logistics
• Manage and resolve service tickets using Salesforce or similar ticketing systems
• Support GPU platforms such as NVIDIA HGX/DGX-based systems
• Troubleshoot GPU-related issues, including ECC errors, thermal throttling, and driver mismatches
• Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
• Travel to customer data centers to support deployments, perform break-fix activities, and train team members
• Support the global service network and help build a world-class field engineering organization

Service Engineer

IT Support

• Design, implement, administer, and optimize Microsoft Intune for enterprise Windows and mobile device management
• Establish Windows endpoint management standards, including enrollment, configuration profiles, device compliance, security baselines, device restrictions, and lifecycle management
• Design and operate Windows Autopilot provisioning, deployment profiles, enrollment workflows, and standardized device build processes
• Manage endpoint certificates, configuration standards, device inventory, compliance reporting, and operational dashboards
• Manage enterprise application deployment, Microsoft 365 Apps deployment, Windows update policies, feature updates, and deployment reporting
• Integrate endpoint compliance with Entra ID and Conditional Access
• Configure and maintain Defender for Endpoint platform integration, including onboarding, endpoint policy deployment, attack surface reduction, device control, and endpoint health reporting
• Troubleshoot complex enrollment, authentication, application deployment, device compliance, update, and endpoint-management issues
• Work across M365, Entra, Defender, Helpdesk/Desktop IT, InfoSec/SOC, and application teams to deliver scalable endpoint services

IT Engineer – Endpoint & Device Management

• Maintain sales accounts and provide technical and administrative product information
• Perform daily clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, quotations, and document processing
• Monitor inventory, follow up on estimated arrival times with purchasers, and report discrepancies to internal departments
• Liaise between sales, purchasing, production, procurement, and logistics departments
• Assist with intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate order status directly to clients; facilitate credit issues and negotiate returns
• Develop customer service relationships with prospects and send daily reports to clients
• Provide backup support for the manager and team members
• Manage products through their entire lifecycle until product EOL
• Develop strategic sales goals and execute them to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential customers through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Develop, maintain, and manage customer accounts; expand existing client accounts for retention and growth
• Work with cross-functional teams to draft and negotiate contracts
• Manage day-to-day sales operations
• Negotiate sales pricing, monitor orders, facilitate credit issues, and negotiate sales returns

• Administer and optimize Microsoft Defender XDR platform configuration and integrations across the Microsoft 365 environment
• Manage technical configuration and integration for Defender for Endpoint, Defender for Identity, Defender for Cloud Apps, and Defender for Office 365 in coordination with related platform owners
• Implement preventive platform controls, configuration baselines, posture improvements, and cross-product protection integrations
• Administer SaaS and cloud application governance capabilities, including connected applications, OAuth permissions, application consent, risky applications, service principals, and application hygiene in coordination with the Entra/Identity team
• Administer Microsoft Purview Information Protection, including sensitivity labels, encryption, sensitive information types, classifiers, and automated labeling capabilities
• Design, implement, and maintain Data Loss Prevention policies across Exchange, Teams, SharePoint, OneDrive, endpoints, and other supported Microsoft services
• Administer retention, Data Lifecycle Management, Records Management, Audit, and eDiscovery platform configuration
• Review Secure Score and related Microsoft recommendations, assess applicability, and coordinate technical remediation with appropriate service owners
• Expand and operationalize Microsoft 365 E5 Defender, Purview, application governance, and data protection capabilities
• Translate security, compliance, legal, and business requirements into maintainable Microsoft 365 and Entra technical controls

Senior IT Engineer – M365 Platform Protection, Data Governance

Sales

• Develop new accounts in the assigned region
• Approach customers in Government, Data Centers/Cloud, Gaming, and HPC
• Conduct outbound cold calls to potential customers, including System Integrators, VARs, and OEMs
• Identify and develop new accounts and create target lists for vertical markets
• Initiate direct and indirect outbound calls to potential customers
• Manage and overcome objections and create superior customer service relationships
• Qualify opportunities and create target lists for vertical markets
• Develop relationships and communicate product and marketing information
• Monitor inventory, negotiate prices, enter and monitor orders, facilitate credit issues, and negotiate returns
• Maintain the quality, efficiency, and integrity of the sales process through marketing activities and cross-functional collaboration with Engineering, Finance, Logistics, and Programs
• Evaluate new and existing opportunities for computing solutions
• Understand prospect needs and goals and negotiate terms of successful partnerships

Sales Director

• Maintain sales accounts and provide technical and administrative product information
• Perform daily clerical and office maintenance tasks, including typing correspondence, coordinating, data entry, quotations, and document processing
• Monitor inventory, follow up on estimated arrival times with purchasers, and communicate discrepancies to internal departments
• Liaise between sales, purchasing, production, procurement, and logistics departments
• Assist with intra-company project coordination between sales and non-sales departments
• Enter, monitor, and communicate order status directly with clients
• Facilitate credit issues and negotiate returns
• Develop customer service relationships with prospects and send daily reports to clients
• Provide backup support for the manager and team members
• Manage products through their entire lifecycle until product EOL
• Develop and execute strategic sales goals to meet sales targets
• Qualify leads and create target lists of enterprise or data center accounts
• Seek potential corporate customers, value-added resellers, and OEMs through cold calling and follow-up customer visits
• Participate in marketing activities such as trade shows to generate leads
• Develop, maintain, and expand customer accounts for retention and growth
• Work with cross-functional teams to draft and negotiate contracts
• Manage day-to-day sales operations
• Negotiate sales pricing and monitor orders

• Expand Supermicro's customer base in targeted areas
• Maintain the quality, efficiency, and integrity of Supermicro's sales process
• Conduct marketing activities and work with Engineering, Finance, Logistics, and Programs teams
• Approach customers in Government, Data centers/Cloud, AI, and HPC
• Conduct outbound cold calls to potential customers, including system integrators, VARs, and OEMs
• Qualify opportunities and create target lists for vertical markets
• Develop relationships and communicate product and market information
• Monitor inventory, negotiate prices, enter and monitor order starts, facilitate credit issues, and negotiate returns
• Develop superior customer service relationships with prospects
• Consistently achieve leads and quotas
• Produce reports as necessary

Senior Sales Manager

• Handle forward MY GPU system build progress
• Handle new projects and trial runs for new system assembly, including Vera Rubin NVL72 and Rubin NVL8
• Study new technologies for implementation into products
• Promote products to sales and FAE teams
• Present product specifications and introductions to customers

Account Manager

Account Manager

Application Engineer

Buyer/Planner – Components

Field Applications Engineer

System Engineer

Product Manager – Key Components

Service Engineer

IT Engineer – Endpoint & Device Management

Account Manager

Senior IT Engineer – M365 Platform Protection, Data Governance

Sales Director

Account Manager

Senior Sales Manager

Senior Product Manager