Supermicro

Field Engineer

• Provide frontline technical support to end-users via phone, email, and ticketing system.
• Diagnose and troubleshoot hardware, software, and network-related issues.
• Escalate complex problems to higher-level support teams when necessary.
• Perform physical installation, rack and stack, cabling, and networking of data center hardware.
• Assist in the deployment of server, storage, and networking equipment.
• Monitor and maintain data center infrastructure to ensure optimal performance and uptime.
• Perform regular maintenance and upgrades on data center hardware and software.
• Collaborate with data center staff to address and resolve technical issues.
• Conduct quality checks and test system functionality post-installation.
• Work with internal teams to gather client requirements and provide technical expertise during the post-sales process.
• Coordinate with the engineering team to ensure seamless integration of hardware solutions.
• Ensure compliance with data center policies and procedures.
• Document and report data center activities and incidents.
• Travel up to 50% of the time to customer sites and data centers.

Service Engineer

Software Engineer

• Lead and manage a team of optical development engineers to design and develop optical systems and components
• Drive product development from concept, design verification, and validation to mass production
• Oversee optical system architecture, simulation, prototyping, and performance optimization
• Ensure compliance with industry standards, reliability requirements, and customer specifications
• Collaborate with cross-functional teams including mechanical, electrical, manufacturing, quality, and supply chain
• Manage project schedules, resources, risks, and budgets to meet business objectives
• Work closely with suppliers and manufacturing partners to ensure product quality and scalability
• Support customer engagements, technical reviews, and executive presentations as needed
• Promote innovation, continuous improvement, and technical excellence within the team.

Senior Manager, Optical Development Engineering

Product Manager

• Define and execute product strategy and roadmap for optical/photonics product lines.
• Lead cross-functional teams including R&D, engineering, operations, and sales to deliver products on schedule and within budget.
• Conduct market analysis, competitive benchmarking, and customer requirement gathering.
• Translate customer and system requirements into detailed product specifications.
• Manage product lifecycle from concept through end-of-life.
• Drive business case development, pricing strategy, and margin optimization.
• Work closely with key sales and partners on technical alignment and qualifications.
• Support customer escalations and resolve technical or commercial issues.
• Mentor and develop product management team members.

Senior Manager, Optical Product Management

Technical Account Manager

• Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
• Introduce service program to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
• Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
• Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
• Gather and compile technical support documentations for training help desk and field engineers
• Manage various escalations from the customers and direct them appropriately
• Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
• Plan and coordinate onsite integration activities
• Ability to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs.
• Travel is required (up to 25%)

Application Engineer

• Work closely with customers to resolve technical issues including motherboard, server systems on the phone or by E-mails
• Work with various internal teams, R&D HW, SW, production to resolve technical issues
• Identify technical issues and resolve computer hardware and software problems
• Continuously develop knowledge base of Supermicro current and new products
• Proactively resolving customers technical issues
• Act as the product expert, with deep technical understanding, engaging with both the product support team and development team to provide correct product solutions to customers

Project Manager

• Serve as the primary point of contact for assigned validation projects
• Collaborate with stakeholders to define, track, and maintain project requirements, timelines, and deliverables
• Evaluate and review product requests for system compatibility testing eligibility
• Drive cross-functional communication, ensuring effective task execution and weekly project status tracking and reporting
• Partner with engineering and validation teams to develop and maintain the Qualified Component List (QCL) throughout product development stages
• Lead regular meetings with internal database development teams to review and drive usability and feature enhancements
• Work with internal teams to identify and implement process improvements and optimize software tools
• Maintain up-to-date knowledge of server products, validation processes, and emerging technologies

Technical Writer

• Provide technical writing and editing support in the development of product documentation
• Collect, organize, and edit information for technical articles, editorials, training materials, presentations, and proposals
• Work with management and technical personnel to define documentation content and guidelines
• Review and analyze data and user requirements to ensure clear documentation
• Perform substantive editing that ensures document organization and quality

• Senior FAE/Systems Optimization Engineer is responsible for technical sales activities in new and existing opportunities.
• Individual contributor will work closely with Sales and Extended Teams to ensure overall technical design proposal meets customer requirements.
• Sr. FAE will have in-depth, hands-on experience with Supermicro Server/Storage/Embedded and Switching Products and Solutions, Competitors Products and Services, with the ability to present and demonstrate those solutions to Customers and Partners.
• FAEs are critical part of Pre and Post Sales cycle and must be capable of displaying in-depth technical knowledge of Supermicro and competitive products and solutions as well as technologies and market drivers.

Senior Field Application Engineer

• FAE's in support of revenue growth at all assigned accounts in the local and SEA region
• Solution architect and presentation skills to help expand channel/ enterprise account penetration and loyalty
• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in Pre-Sales and oversee implementation of such solutions
• Effectively engage with customers’ technical team, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic HW debug skills and be capable of performing hands-on activities onsite
• Manage and leads product HW and SW engineers during product development
• Manage and leads teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Provide support for on-site data center audits and surveys
• Some travel required (up to 30%)

• Works closely with the sales and extended teams to map end-user customer business, partner requirements and provide most optimized technical solutions
• Provides technical leadership in pre-Sales and oversee implementation of such solutions
• Effectively engage with customers’ technical team, gain and maintain trust
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Should possess basic HW debug skills and be capable of performing hands-on activities onsite
• Manage and lead the teams during investigation and resolution of problems in the field
• Has a good understanding of firmware, drivers, OS, Applications and their interaction that can cause system issues
• Develop and review systems solutions, technical bid responses and presentations
• Work cross-department to ensure customer satisfaction and timely resolution of issues
• Ability to build and demonstrate proof-of-concept that meets or exceeds customer business needs
• Ability to present the corporate brand, product messaging and solutions to customers
• Visit on-site facilities and operations to enable solution integration and issue resolution
• Provide support for on-site data center audits and surveys
• Some travel required (up to 30%)

Director

• Partner with sales, marketing, and cross-functional engineering teams to engage with C-level clients in pre-sales meetings and conferences. Represent the corporate brand and lead the promotion of Data Center Solutions to capture CSP, NCP, and enterprise cloud business.
• Collaborate closely with customers to define and enhance next-generation AI/HPC server specifications. Bridge the gap between external clients and internal R&D/engineering to ensure product roadmaps align with market expectations and Total Cost of Ownership (TCO) optimization.
• Recruit, build, and lead high-performing FAE teams. Mentor and coach team members, guiding their transition into strategic Solution Architects capable of adapting to a fast-paced, high-pressure, and ever-changing environment.
• Serve as the ultimate technical authority in the field. Manage and lead teams during the investigation and root cause analysis (RCA) of complex system issues.
• Develop, review, and optimize system solutions, technical bid responses (RFx), and technical presentations. Ensure the successful delivery a proven/ optimized proposal that meet or exceeds customer business requirements.
• Deep solution architect knowledge in AI, HPC, GPU Clusters, and Data Center-centric applications.
• Highly technical problem solver who understands system architecture, hardware and software interaction
• Comprehensive understanding of the interaction between firmware, drivers, OS, and applications, with the ability to swiftly identify and resolve system-level bottlenecks.
• Highly technical problem solver with the ability to map end-user business and partner requirements into the most optimized, TCO-efficient technical solutions.
• Possess foundational hardware debug skills. Capable of leading and performing hands-on activities, enabling solution integration, and providing support for on-site data center audits and site surveys.
• Some travel required (up to 30%)

FAE Director

Engineer

• Participate in the repair of production defective PCBA boards, following established procedures and guidance.
• Response for failure analysis activities and repair machine (ex. BGA machine, tooling…etc) for defective boards.
• Collaborate with R&D on critical non-conformance (NG) symptoms were required.
• Response for preparing failure analysis reports, repair records, and related documentation, contributing to traceability and continuous improvement efforts.
• Perform other related duties or technical support tasks as assigned by the supervisor, based on operational needs.
• Support NPI build activities, including basic debugging, analysis, and repair of defective boards, as part of cross-functional support.
• Work closely with the product engineering team to identify and resolve production-related issues, including those arising from SMT and PCBA assembly processes.

Failure Analysis Engineer

• Participate in the repair of production defective PCBA boards
• Response for failure analysis activities and repair machine for defective boards
• Collaborate with R&D on critical non-conformance symptoms
• Response for preparing failure analysis reports and related documentation
• Support NPI build activities
• Work closely with the product engineering team to identify and resolve production-related issues
• Ability to perform effectively under pressure

Senior Failure Analysis Engineer

Production Engineer

• Review and abide by all Company policies in latest revision of Employee Handbook
• Support CM (Contract Manufacturer) to troubleshoot PCBA production issues
• Collaborate with PCBA manufacturing, engineering, procurement, and quality assurance

• Review and abide by all Company policies in the latest revision of the Employee Handbook
• Support CM (Contract Manufacturer) to operate SMT/DIP equipment, troubleshoot PCBA production issues and implement corrective actions promptly
• Minimize downtime, optimize production parameters, and ensure continuous production improvement
• Support necessary documentation of processes, procedures, and work instructions to help CM comply with quality standards and regulatory requirements
• Collaborate and cross-function with related PCBA manufacturing, engineering, procurement, and quality assurance teams
• Apply lean production (e.g., M360, Kaizen, 5S, Value Stream Mapping) to help CM streamline workflows, reduce waste, and shorten production cycle times
• Analyze and optimize workstation layouts and designs to enhance production efficiency
• Support CM in estimating PCBA production times and developing schedules to meet customer demand and delivery timelines
• Execute the First Article Inspections (FAI), In-Process Quality Control (IPQC), and Final Quality Control (FQC) audits at CM, and provide improvement recommendations.

Service Engineer

Senior Manager, Optical Development Engineering

Senior Manager, Optical Product Management

Technical Account Manager

Application Engineer

Project Manager

Technical Writer

Senior Field Application Engineer

Senior Field Application Engineer

Senior Field Application Engineer

FAE Director

Failure Analysis Engineer

Senior Failure Analysis Engineer

Production Engineer

Senior Production Engineer