Service Engineer

Supermicro

Service Engineer troubleshooting and repairing Supermicro server, storage, networking, and GPU systems. Supporting enterprise data center customers through deployments, break-fix work, RMAs, and field training.

Posted 9/10/2026full-timeAtlanta • 🇺🇸 United StatesJunior💰 $79,000 - $87,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and repairing complex Supermicro systems, with strong skills in hardware diagnostics and support for GPU platforms like NVIDIA DGX and HGX. Proficient in managing service tickets and collaborating with technical teams in enterprise data center environments.

Highest-signal resume keywords

Supermicro Systems TroubleshootingNVIDIA GPU SupportLinux System ManagementService Ticket ManagementData Center Operations

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Hardware DiagnosticsRoot Cause AnalysisServer RepairNetworking Infrastructure TroubleshootingInventory ManagementBasic ScriptingSystem ValidationProcess ManagementData Center OperationsRMA Processes

Soft Skills

Excellent PrioritizationTime ManagementStrong CommunicationCollaborationFlexibility

Tools & Technologies

SalesforceNVIDIA HGXNVIDIA DGXTicketing SystemsData Center Equipment

Industry Keywords

Enterprise Data CenterGPU PlatformsHardware IssuesService NetworkField Engineering

Tech Stack

Tools & technologies

Linux

About the role

Key responsibilities & impact

Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
Execute hardware diagnostics, system validation, and root cause analysis
Coordinate RMA processes and spare parts logistics
Manage and resolve service tickets using Salesforce or similar ticketing systems
Support GPU platforms such as NVIDIA HGX/DGX-based systems
Troubleshoot GPU-related issues, including ECC errors, thermal throttling, and driver mismatches
Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
Travel to customer data centers to support deployments, perform break-fix activities, and train team members
Support the global service network and help build a world-class field engineering organization

Requirements

What you’ll need

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
1+ years’ experience in enterprise data center operations
1+ years’ experience working with server, storage, compute and network hardware
1+ years’ experience troubleshooting and repairing servers and networking infrastructure
1+ years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment
Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture
Strong Linux skills, including system navigation, package management, process management, and basic scripting
Experience being on-call and ability to respond to critical events as needed
Excellent prioritization and time management skills
Strong communication skills
Ability to perform physically dexterous work in data center environments
Ability to lift 30–50 lbs. unassisted
Comfortable working in an environment requiring exposure to noise
Available to work weekends; schedule varies according to site operational needs
Flexibility to travel to customer data centers up to 20%

Benefits

Comp & perks

Comprehensive benefits package
Bonus programs
Equity award programs