Sungrow Power Supply Co., Ltd.

Field Engineer

• Interface between customers and Sungrow
• Take ownership of dispatched customer issues
• Provide service and customer support during field visits or dispatches
• Run diagnosis on errors or technical problems
• Deliver support and contribute service solutions for customers
• Perform on-site installation, repair, maintenance and test tasks, including upgrades or rework activities
• Support Project Management during commissioning and site acceptance services
• Follow operational procedures, processes and practices as defined and documented
• Follow applicable health and safety instructions and regulations
• Ensure up-to-date documentation, work instructions and processes for service contracts and agreements

Field Service Engineer

Account Manager

• Carry out account development, relationship management and new customer lead generation
• Build strong and lasting relationships with partners and customers and keep client knowledge up-to-date
• Identify new sales prospects and follow up on leads
• Identify & track customer needs and objectives and match them to our products and services
• Create value propositions / account plans based on customer insights and review with Distribution Manager
• Participate in industry conferences, fairs, and events of solar and photovoltaics associations where required
• Assist partner sales persons on sales opportunities with partner’s key customers
• Respond to and follow up on sales and information enquiries by phone and email
• Monitor & maintain customer relations by analysing and evaluating customer satisfaction and managing problems through to resolution
• Perform operational tasks (e.g., quote entry, tracking, performance and deadlines)
• Monitor and report on sales activities and provide relevant information to management
• Maintain a high level of accuracy of customer data on the CRM and document customer interactions
• Raise/escalate topics that could cause damage to business continuity, partnership or relationship and inform partners when instructed
• Investigate overdue payments when requested and escalate or action when required

Distribution Account Manager

Project Manager

• Lead end-to-end project management for strategic initiatives: establishment of new subsidiary, manufacturing localization, software subsidiary build-out, and cross-functional compliance programs
• Develop and maintain master project plans, timelines, and deliverable trackers aligned with HQ and local leadership
• Serve as central coordination point between HQ, EU subsidiaries, and external partners (law firms, consulting firms, industrial partners, government agencies)
• Facilitate effective communication across Legal, Finance, HR, IT, Production, Product, and Marketing
• Coordinate with internal legal team and external law firms to ensure operational compliance in employment structuring and governance frameworks
• Align HR structures to ensure compliant labor contracts and local workforce integration
• Maintain structured documentation of key decisions, risks, and next steps; provide bi-weekly project updates and leadership reports

Project Management Specialist/Manager

IT Support

• Respond to and resolve escalated IT support tickets requiring deeper technical expertise.
• Provide advanced troubleshooting for MS Office 365, Exchange, and Azure issues.
• Assist users with complex setup, configuration, and maintenance tasks for hardware and software.
• Identify and diagnose recurring issues and contribute to problem management processes.
• Maintain documentation of incident resolution steps and best practices.
• Perform system maintenance tasks such as software updates, backups, and patch management.
• Monitor and optimize system performance and reliability; ensure security and compliance.
• Participate in cross-functional team meetings and escalate when necessary.
• Provide in-depth guidance and training to end-users on IT best practices.
• Develop and maintain documentation for complex support issues and solutions.
• Analyze support ticket data to identify trends and generate reports on IT support metrics.
• Maintain accurate records of hardware and software inventory.

2nd Line IT Support

Sales

• Training to distributors, installers, EPCs monthly on product solution/installation/commissioning/FAQ
• Escalate sales blocks on product in time to local sales team and EU technical team, and broadcast the solution of sales blocks to customers in time once there is via training or statements
• Visit key distributors, installers, EPCs monthly to collect sales blocks on product and new request for portfolio with the clear to-purchase volume
• Study/Report of the local market size change for each portfolio sectors, and local competitor portfolio monthly
• Study local new grid standard, renewable energy law, white labelling opportunity, and 3rd party EMS or battery compatibility opportunity
• Check the sales forecast with local sales team monthly, especially whether the portfolio is correct and the forecast on each product is reasonable
• Provide technical and commercial support and represent Sungrow to distributors and installers across Italy & Balkans

Technical Sales, Distribution

QA Engineer

• Participate in the full product testing process including requirements analysis, design review, test case design, test case execution, and test report writing
• Track, analyze, and report software issues during the testing process and promote timely and reasonable resolution
• Participate in the development of automated testing frameworks/tools, design and execute automated test cases, and build automated testing environments
• Ensure the quality of the system under test and improve R&D quality and efficiency through innovations in testing processes and methods
• Be part of launching a new Sungrow subsidiary in Europe and help shape company foundation, culture, and direction

Testing Engineer, Chinese Speaker

Designer

• Support conducting user-oriented research for European market and gather insight into customer requirements for different product groups within our portfolio
• Take part in conceptual work and design sketching sessions
• Support versatile design exchanges with global design team
• Get to know and understand corporate brand positioning
• Gather trends and product information and visualize them with the relevant tools
• Support organizing and executing our Innovation Workshops