Account Manager

• Carry out account development, relationship management and new customer lead generation
• Build strong and lasting relationships with partners and customers and keep client knowledge up-to-date
• Identify new sales prospects and follow up on leads
• Identify & track customer needs and objectives and match them to our products and services
• Create value propositions / account plans based on customer insights and review with Distribution Manager
• Participate in industry conferences, fairs, and events of solar and photovoltaics associations where required
• Assist partner sales persons on sales opportunities with partner’s key customers
• Respond to and follow up on sales and information enquiries by phone and email
• Monitor & maintain customer relations by analysing and evaluating customer satisfaction and managing problems through to resolution
• Perform operational tasks (e.g., quote entry, tracking, performance and deadlines)
• Monitor and report on sales activities and provide relevant information to management
• Maintain a high level of accuracy of customer data on the CRM and document customer interactions
• Raise/escalate topics that could cause damage to business continuity, partnership or relationship and inform partners when instructed
• Investigate overdue payments when requested and escalate or action when required

Distribution Account Manager

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