IT Support

• Respond to and resolve escalated IT support tickets requiring deeper technical expertise.
• Provide advanced troubleshooting for MS Office 365, Exchange, and Azure issues.
• Assist users with complex setup, configuration, and maintenance tasks for hardware and software.
• Identify and diagnose recurring issues and contribute to problem management processes.
• Maintain documentation of incident resolution steps and best practices.
• Perform system maintenance tasks such as software updates, backups, and patch management.
• Monitor and optimize system performance and reliability; ensure security and compliance.
• Participate in cross-functional team meetings and escalate when necessary.
• Provide in-depth guidance and training to end-users on IT best practices.
• Develop and maintain documentation for complex support issues and solutions.
• Analyze support ticket data to identify trends and generate reports on IT support metrics.
• Maintain accurate records of hardware and software inventory.

2nd Line IT Support

Clinical IT Specialist, IVD Experience

IT Engineer

Technical Customer Support Manager

Audit Manager

Audit Manager – CASS Assurance