Stryker

Customer Support

• Provide customer services relating to sales, sales promotions, installations and communications
• Provide phone support for inquiries from sales and healthcare professionals
• Engage, interact, and respond in a prompt, accurate, courteous and poised manner to encourage positive business relationships with internal and external customers
• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax
• Research responses with sales
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute
• Maintain customer pricing in systems of record, including entering contracts as required
• Implement and support Quality initiatives throughout Customer Service workflow
• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes
• Provide support beyond standard hours as needed if call volume and/or workload require additional time

Customer Service Representative – 1st Shift

Human Resources

• Responsible for executing the talent strategy
• Providing consistent experience to directors, managers, and employees
• Supporting and executing the engagement strategy for the market
• Performing needs analysis to identify gaps in compensation, talent, diversity, and recruiting
• Partnering with Senior HR Leaders and subject matter experts to deliver solutions
• Serving as subject-matter expert to managers and directors
• Implementing change based on proven change management techniques
• Facilitating interactions among organizational stakeholders to achieve optimal outcomes
• Executing HR business strategies to drive key business results
• Partners with managers, directors, and HR to implement business solutions

Human Resources Business Partner – Innovation, Product Excellence

Account Executive

• Work with a high degree of intensity and commitment to sell Stryker Foot & Ankle products that meet customer needs
• Become the resident Foot & Ankle expert as you work with a sophisticated audience of surgeons and healthcare professionals
• Organize materials and sort possible solutions quickly during operating room consultations
• Manage and maintain inventory of products and assist customers whenever needed
• Build credibility with surgeons by knowing both your own products and competitors’ offerings
• Provide advice and training on products and tools used to save lives
• Drive in the fast lane and live out your mission to change lives by selling Stryker products

Foot & Ankle Sales Representative

Outside Sales

• You are the technical contact for our customers in ambulance services, fire stations, the Bundeswehr, hospitals, and public and governmental institutions.
• Perform maintenance and repairs on medical devices such as electro-hydraulic stretchers, defibrillators, hospital beds, mechanical chest compression devices, emergency trolleys, patient loading systems and temperature management systems.
• Perform safety inspections (STK), measurement checks (MTK) and DGUV measurements (German Statutory Accident Insurance) on our equipment.
• Independently coordinate customer appointments and organize your own service assignments.
• Document all contractually agreed service activities in compliance with legal requirements and standards.
• Support larger customer projects across Germany.

Field Service Technician – Medical Technician

Robotics

• Be the ‘go-to’ person in complex knee or hip operations by providing technical and clinical specialist expertise to our customers
• Attend surgical procedures and assist surgeons and hospital staff in the effective use of Stryker products
• Provide segmentation and planning of Mako cases by using software to prepare preoperative CT data

Robotics Product Specialist

• Responsible for executing the talent strategy and providing consistent experience to managers and employees
• Support and execute the engagement strategy for Stryker Sustainability Solutions
• Provide HR partnership to managers focusing on work environment, employee relations, performance management, retention and business processes

Associate Manager, HRBP

• Promotes and sells Stryker Endoscopy products within approved indications for use.
• Educates and informs doctors, nurses, and appropriate staff personnel as to the proper use and maintenance of Stryker Products.
• Directs product evaluations in OR and office settings.
• May assist in the preparation and operation of trade shows, conventions, and/or clinical meetings.
• Keeps regional manager informed of territory progress on a regular basis.
• Solves product problems for customers in an expeditious fashion.
• May assist in the training and development of sales personnel.

Sales Representative – Endoscopy

Compliance

• Provides leadership, people management, and technical expertise for the regulatory affairs team supporting the business unit’s drug product.
• Interacts with the business unit’s cross-functional leadership team to support the direction, strategy, and growth of the organization.
• Responsible for drug development including global regulatory strategy, submissions, approvals, and regulatory and quality compliance.
• Creates long term regulatory strategy for drug products.
• Manages a regulatory affairs team responsible for the division’s pharmaceutical products.
• Accountable for the regulatory strategy, requirements, deliverables, and results to support drug development both domestically and internationally.
• Provides regulatory guidance to and interacts with Marketing, Clinical, Legal, Operations, Compliance and R&D leadership.
• Leads communication with FDA and other regulatory agencies to gain alignment on most efficient regulatory pathways and gain product approvals.

Director, Regulatory Affairs - Pharmaceuticals

• Strategically promote and sell Stryker Surgical Technologies products to meet customers’ needs.
• Confidently conduct product evaluations in OR and office settings, persuasively demonstrating the value of products.
• Systematically track territory progress and proactively communicate wins with the Regional Manager.
• Use product knowledge to solve product problems and inform medical staff on proper usage.

Sales Representative – Surgical Technologies

• support the strategic promotion and sales of Stryker's Enabling Technologies
• systematically track your sales performance and territory progress toward quota
• conduct product evaluations in Operating Room (OR) and clinical office settings
• educate surgeons, nurses, and staff on the correct use and maintenance of our spine and enabling technologies
• maintain and manage your sample product inventory with precision
• provide territory coverage as needed

Associate Sales Representative – Spine Enabling Technologies

Events

• Lead the planning and execution of events ranging from smaller meetings of 30+ attendees to large-scale conferences of 2,000+ participants
• Responsible for end-to-end event management including sourcing, planning, execution, and post-event evaluation
• Develop and manage all aspects of assigned divisional meetings, approx. 40-80 a year
• Coordinate all event details like attendee communications, registration, travel accommodations, and billing reconciliation
• Define appropriate budget with financial partners and execute within that established budget

Senior Meeting and Events Specialist

• Promote and sell Sage products
• Drive sales of innovative products
• Build and maintain customer relationships
• Address inquiries, negotiate pricing, and manage orders
• Collaborate with marketing and support teams

Sales Representative – Infection Prevention

Product Manager

• Author and leverage marketing team to create key strategy documents: strategic plan, annual marketing plan, product launch plans, etc.
• Surface new or unexpressed customer needs, leading to product/program improvements.
• Adhere to organizational protocols, practices and procedures for gathering competitive information.
• Drive segmentation and targeting methods to improve commercial efficiency.
• Develop pricing approach consistent with the marketing strategy and brand positioning. Accurately forecast resource needs.
• Establish metrics and goals/success criteria and milestones. Demonstrate financial acumen.
• Hold self and others accountable to deliver high quality results with passion, energy, and drive to meet business priorities.
• Mentor, develop and inspire others.
• Collaborate and influence others on cross-functional teams, advancing partnerships to achieve business objectives.
• Develop key relationships with industry/market thought leaders, organizations, and institutions, in collaboration with other marketing leaders.

Product Manager, Instruments

Procurement

• Provide leadership of category strategy activities for Sterilisation for a significant portion of global category spend.
• Lead overall category direction and ensure effective strategy development and execution for the category portfolio.
• Develop a succession plan and onboard the talent needed to build a strong organisation.
• Partner and coordinate with Divisional Procurement, Supplier Quality, Global Engineering, Advanced Operations, Materials Management, Operations, Senior Leadership, Legal, and Compliance.
• Obtain the best Quality, Service, and Value for products and services through effective bidding, negotiation, and supplier management.
• Responsibility for leading cross-functional efforts to develop and implement Global Category Plans that include cost reduction initiatives, new product development, supply base and optimisation and rationalisation , quality improvement, risk assessment, contract negotiation, and may include responsibility for cross-divisional, group-wide , and/or global strategies and initiatives.
• Resident expert in strategic sourcing and procurement practices and serves as a mentor to others.
• Engagement at all levels within the organisation to drive change engagement and ensure the actions and decisions are aligned to the broader category strategy.
• Lead the development and implementation of enterprise-wide strategies and goals for assigned commodities in support of overall divisional business objectives.
• Drive year-over-year productivity improvements and cost savings while maintaining or enhancing quality, compliance, and service levels.
• Collaborate with Global Sterilisation Services, Engineering and Finance to enhance processes and governance frameworks that clearly demonstrate the long-term strategic and financial value of indirect procurement initiatives.
• Establish and maintain contractual and business relationships with the senior management of key suppliers.
• Champion supplier-enabled innovation in sterilisation technologies and support sustainability and regulatory compliance goals.
• Lead critical program initiatives.
• Formulate and implement processes to build a best-in-class strategic sourcing organisation.
• Lead sourcing analysis and selection process and perform cost analyses and make vs buy analyses as required.
• Advise others on selection/cost analysis.
• Align on strategic investments for new technologies or capabilities externally at suppliers and internally with R&D or Business Development Teams.
• Negotiate, establish , monitor, and enforce supplier contracts and agreements.
• Drive negotiation with large-scale , high-impact suppliers.
• Develop strong partnership relationships with key suppliers as well as other disciplines within the businesses.
• Mobilise teams to deploy risk mitigation strategies, including dual sourcing, IP acquisition, market assessments, suppliers' financial assessments, social responsibility, environment, ethics etc.
• Partner with finance to drive total cost of ownership strategies and react to changing market conditions.
• Obtain and communicate market condition information and technology trends related to commodities and suppliers.
• Utilise market trends to identify and implement appropriate cost controls and business strategy changes.
• Ensure cost standards are established for annual operating budgets.
• Organise and lead scorecard review meetings and executive business reviews.

Senior Manager, Sourcing

Brand Manager

• Execute brand strategies and identify new opportunities for assigned products
• Responsible for brand-level development, including market analysis, product acquisitions, and brand management
• Provide support to Brand/Education/Marketing managers
• Develop, drive, and own central and local tactics, actions, and campaigns
• Perform sales and marketing analysis, leading functions at trade shows, literature development, and online education platform tools
• Gather internal and external market insights for continuous improvement
• Develop and execute education plans and sales tools
• Allocate and manage the budget in alignment with strategic priorities