Stotz Equipment

Customer Support

• Represent and sell products and/or services to existing and new customers in the market area
• Seek to engage with customers, build rapport understand their needs, and offer solutions
• Provide robust customer service with a positive attitude to ensure the highest customer satisfaction
• Customer service may include assisting with on-site machine setup and training customers
• Work as a team player willing to help in any area of the store, between departments, as needed

Customer Support Representative

Account Executive

• Represent and sell products and/or services to walk-in, online, and phone customers.
• Engage with customers to build rapport, understand their needs, and provide tailored solutions.
• Deliver exceptional customer service with a positive attitude to ensure the highest satisfaction.
• Collaborate with the Marketing Department to develop and execute strategic marketing and advertising plans.
• Assist customers with on-site machine startup and training as needed.
• Work as a team player, supporting all areas of the store as necessary.
• Use strong organizational skills to ensure timely and effective follow-up with customers.
• Apply outstanding communication skills and adapt style to fit the audience or situation.
• Present financing options to help customers make informed purchasing decisions.
• Continuously expand knowledge of equipment features, benefits, and value.
• Stay current with industry trends and updates to better serve customers.

Inside Sales Representative

Technician

• Perform complex diagnostics, service repairs, and maintenance on customer and dealer-owned equipment independently
• Troubleshoot electrical and hydraulic systems using diagnostic tools
• Assemble and perform maintenance on various types of equipment
• Maintain accurate records of repairs and parts used
• Communicate professionally with customers regarding repair status and recommendations
• Collaborate with Service Manager when guidance or escalation is needed
• Ensure all work complies with safety protocols and manufacturer specifications
• Maintain tools and equipment in good working condition
• Support team efforts by sharing knowledge and assisting colleagues as needed

Diesel Mechanic / Lube Technician

Payroll

• The Payroll/AP Specialist handles vendor invoices and employee payroll to ensure payments are accurate, timely and compliant with company policies
• Main tasks include checking invoices, keeping vendor and employee records, fixing any issues, helping with audits, managing electronic payments, and timekeeping
• Payroll: Coordinate and process employee payroll, including calculations of wages, overtime and deductions
• Ensure compliance with deferral, state, and local labor laws such as FLSA
• Manage employee payroll-related data, such as timecards, and update employee information
• Provide excellent customer service to employees, addressing questions and resolving payroll discrepancies
• Accounts Payable: Process and verify vendor invoices for accuracy and proper approval
• Enter invoices into the accounting system and maintain vendor files
• Reconcile accounts payable transactions and ensure timely, accurate payments to vendors
• Manage vendor inquiries and resolve payment discrepancies
• Prepare and process electronic payments
• Ensure compliance with company policies and procedures

Payroll/Accounts Payable Specialist

General

• Perform complex diagnostics, service repairs, and maintenance on customer and dealer-owned equipment independently
• Troubleshoot electrical and hydraulic systems using diagnostic tools
• Assemble and perform maintenance on various types of equipment
• Maintain accurate records of repairs and parts used
• Communicate professionally with customers regarding repair status and recommendations
• Collaborate with Service Manager or Shop Foreman when guidance or escalation is needed
• Ensure all work complies with safety protocols and manufacturer specifications
• Maintain tools and equipment in good working condition
• Support team efforts by sharing knowledge and assisting colleagues as needed

Diesel Mechanic, Combine Technician

• Serve as the primary point of contact for service technicians requiring parts and accessories for John Deere and other equipment
• Coordinate and source parts efficiently to support timely service repairs and minimize equipment downtime
• Assist technicians both in person and over the phone with parts identification, availability, and ordering
• Maintain clear communication between the parts and service departments to ensure alignment on priorities and workflow
• Monitor parts availability and proactively address shortages or delays that could impact service operations
• Process parts orders, returns, and transfers accurately within the system
• Support inventory organization, accuracy, and cycle count processes as needed
• Ensure proper documentation of parts usage on work orders to support billing accuracy and reporting
• Contribute to a clean, organized, and safe parts and service environment
• Deliver a high level of internal customer service, fostering strong working relationships with technicians and team members

Parts/Service Coordinator

• Greet and communicate with customers to schedule service appointments and review repair needs.
• Check in customer equipment upon arrival and document details accurately.
• Open work orders as directed by the Service Manager/Shop Foreman and maintain control until closed and invoiced.
• Communicate with customers regarding service status, cost estimates, and final invoices, including collection of payment for services rendered.
• Work with technicians to accurately quote service work and ensure timely completion.
• Maintain service department records, files, and information libraries (bulletins, manuals, etc.).
• Update customer profiles with equipment details, hours, and other information from work orders.
• Assist Service Manager/Shop Foreman in controlling department expenses.
• Assist in scheduling and coordinating internal and external technician training.
• Support Service Manager in coordinating customer clinics, field days, and related promotional events.
• Promote additional services and products to support customer needs.
• Deliver excellent customer service to build long-term relationships and drive repeat business.

Service Admin/Service Advisor

• Greet and communicate with customers to schedule service appointments and review repair needs.
• Check in customer equipment upon arrival and document details accurately.
• Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
• Communicate with customers regarding service status, cost estimates, and final invoices, including collection of payment for services rendered.
• Work with technicians to accurately quote service work and ensure timely completion.
• Maintain service department records, files, and information libraries (bulletins, manuals, etc.).
• Update customer profiles with equipment details, hours, and other information from work orders.
• Assist Service Manager in controlling department expenses.
• Assist in scheduling and coordinating internal and external technician training.
• Support Service Manager in coordinating customer clinics, field days, and related promotional events.
• Promote additional services and products to support customer needs.
• Deliver excellent customer service to build long-term relationships and drive repeat business.

Service Advisor

• Work for a world-class dealership parts department maintaining the good order of the shipping and receiving records and work area
• Maintaining accurate reports of items shipped and received
• Shipping and receiving of parts/tools and accessories according to established guidelines and procedures
• In-store customer service
• Stocking duties according to established guidelines and procedures
• Must possess strong attention to detail
• Keeping parts department/tool room and warehouse organized, clean and orderly
• Maintain a safe and efficient work area
• Perform bin counts and monitor inventory
• Pickup and delivery of parts outside of the store
• Work closely with technicians and service writers
• Perform building, vehicle and crane inspections
• Assist with monitoring shortages and expediting processes, damaged goods return and replacement, and core/warranty returns

Parts – Service Coordinator

• Sell, stock, receive, and deliver parts and accessories
• Provide excellent in-store customer service and support over the phone
• Assist with ordering, researching, and sourcing parts for customers
• Maintain organized displays, promotional materials, and showroom merchandising
• Work with vendors and alternate resources to fulfill customer needs efficiently
• Pick up and deliver equipment as needed
• Clean and organize equipment layout, tractors, and warehouse areas
• Monitor shortages and expedite orders to maintain inventory levels
• Support audit compliance by ensuring accurate processes and recordkeeping
• Collaborate with internal teams and demonstrate a team-player mindset

Parts Specialist

• Maintain the overall appearance and organization of the yard.
• Perform maintenance and cleaning of the shop and service areas.
• Assist with equipment inventory, organization, and transfers.
• Load and unload trucks, ensuring all packing slips are accounted for and inspecting for damage.
• Wash and detail incoming and outgoing equipment.
• Follow all safety procedures and complete work in a professional and timely manner.