Service Advisor

Stotz Equipment

Service Advisor at Stotz Equipment, the John Deere dealership, ensuring excellent customer service and coordination with service department. Building trust with customers through effective communication and service management.

Posted 6/25/2026full-timeTwin Falls • Idaho • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Greet and communicate with customers to schedule service appointments and review repair needs.
Check in customer equipment upon arrival and document details accurately.
Open work orders as directed by the Service Manager and maintain control until closed and invoiced.
Communicate with customers regarding service status, cost estimates, and final invoices, including collection of payment for services rendered.
Work with technicians to accurately quote service work and ensure timely completion.
Maintain service department records, files, and information libraries (bulletins, manuals, etc.).
Update customer profiles with equipment details, hours, and other information from work orders.
Assist Service Manager in controlling department expenses.
Assist in scheduling and coordinating internal and external technician training.
Support Service Manager in coordinating customer clinics, field days, and related promotional events.
Promote additional services and products to support customer needs.
Deliver excellent customer service to build long-term relationships and drive repeat business.

Requirements

What you’ll need

Strong customer service focus with excellent oral and written communication skills.
Highly organized, detail-oriented, and motivated with the ability to multi-task in a fast-paced environment.
Basic mechanical knowledge to communicate intelligently with customers about the repair process.
Computer proficiency, including Microsoft Word, Excel, and service management systems.
High integrity, reliability, and professionalism; strong team player with flexibility to adapt to changing priorities.
Able to work a varying work schedule/shift and be flexible.
Demonstrated ability to stay organized, prioritize effectively, and remain calm under stress.

Benefits

Comp & perks

Profit Sharing Bonus Program
401(K) with 4% Company Match
Medical, Dental, Vision & Life Insurance
Paid Time Off, Sick Time & Company Holidays
Tuition Reimbursement & Apprenticeship Sponsorship
Technician Incentive Program
Employee Assistance Program (EAP)
Boot Voucher & Technician Tool Account
Company Vehicle (for qualifying roles)
Training through John Deere University
Advancement Opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

basic mechanical knowledgeservice management systems

Soft Skills

customer service focusoral communication skillswritten communication skillshighly organizeddetail-orientedmotivatedmulti-taskingintegrityreliabilityteam player