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Parts/Service Coordinator
Stotz EquipmentParts/Service Coordinator managing parts and accessories for service operations at Stotz Equipment. Supporting technicians and ensuring efficiency in parts coordination for repairs.
About the role
Key responsibilities & impact- Serve as the primary point of contact for service technicians requiring parts and accessories for John Deere and other equipment
- Coordinate and source parts efficiently to support timely service repairs and minimize equipment downtime
- Assist technicians both in person and over the phone with parts identification, availability, and ordering
- Maintain clear communication between the parts and service departments to ensure alignment on priorities and workflow
- Monitor parts availability and proactively address shortages or delays that could impact service operations
- Process parts orders, returns, and transfers accurately within the system
- Support inventory organization, accuracy, and cycle count processes as needed
- Ensure proper documentation of parts usage on work orders to support billing accuracy and reporting
- Contribute to a clean, organized, and safe parts and service environment
- Deliver a high level of internal customer service, fostering strong working relationships with technicians and team members
Requirements
What you’ll need- Experience in agriculture, construction, or heavy equipment industries preferred
- Basic mechanical aptitude or willingness to learn equipment parts and components
- Strong communication skills with a customer-focused mindset and professional phone etiquette
- Organized with attention to detail and ability to multitask in a fast-paced environment
- Basic computer and data entry skills, including ability to research information online
- Dependable, proactive, and a strong team player with high integrity
- Previous parts or service experience in automotive, heavy equipment, or related industries preferred
- Willingness to work flexible hours, including participation in a Saturday rotation
- Valid driver’s license with a clean driving record required
- Preferred Forklift certification
- Familiarity with John Deere equipment, or other agricultural, turf, or construction machinery
- Prior experience in parts sales, service, or inventory management
Benefits
Comp & perks- Profit Sharing Bonus Program
- 401(K) with 4% Company Match
- Medical, Dental, Vision & Life Insurance
- Paid Time Off, Sick Time & Company Holidays
- Tuition Reimbursement & Apprenticeship Sponsorship
- Technician Incentive Program
- Employee Assistance Program (EAP)
- Boot Voucher & Technician Tool Account
- Company Vehicle (for qualifying roles)
- Training through John Deere University
- Advancement Opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
parts identificationparts orderinginventory managementdata entrymechanical aptitudeparts salesservice operationsdocumentation of parts usagecycle count processesequipment parts and components
Soft Skills
communication skillscustomer-focused mindsetprofessional phone etiquetteattention to detailmultitaskingdependableproactiveteam playerhigh integrityorganizational skills
Certifications
valid driver’s licenseclean driving recordForklift certification