Stord

Customer Support

• Lead a team of Customer Experience Associates and Specialists with a focus on strategic initiatives that align with Stord's operational goals.
• Develop and implement best practices for customer engagement and issue resolution.
• Regularly evaluate team performance against company standards and customer satisfaction metrics.
• Take charge of resolving high-level escalations, ensuring effective solutions that maintain customer trust and operational integrity.
• Identify areas for process improvement and innovate solutions to enhance customer interaction and operational efficiency.
• Work closely with Fulfillment Operations, Transportation, and Tech teams to ensure integration of customer goals into broader operational processes.

Manager, Customer Experience

Solutions Engineer

• Perform Fulfillment Diligence: Lead deep-dive assessments of acquired companies’ fulfillment operations by partnering with internal and external stakeholders to understand operational workflows, system dependencies, and technical requirements.
• Analyze Cost Structures & Unit Economics: Break down and evaluate the full cost structure of fulfillment solutions across customers and workflows. Build detailed financial models that capture labor, automation, transportation, and systems components to enable accurate benchmarking and integration into Stord’s operating framework.
• Develop Pricing Standardization Strategy: Translate operational and financial analysis into a scalable pricing framework for acquired customers. This structure will support consistent decisioning, accelerate renewal cycles, and drive margin optimization across the integrated portfolio.
• Design Integrated Fulfillment Solutions: Architect the fulfillment component of end-to-end integration solutions based on diligence and modeling insights. Partner with software and parcel solutions teams to combine inputs into a unified internal and external pro forma that supports system migration decisions.
• Support Implementation & Migration Execution: Collaborate closely with the M&A Implementations team to ensure successful execution of system migrations. Provide detailed solution documentation, assumptions, and operational context to enable smooth transition and delivery.

Fulfillment Solutions Engineer – M&A

Program Manager

• Drive End-to-End Integration: Lead the execution of all post-acquisition integration plans from initial planning through final handover to the business, owning timelines, managing risks, and facilitating all key integration meetings.
• Track Strategic Synergies: Be responsible for tracking the realization of all financial and strategic synergies modeled by Corporate Development during the diligence phase.
• Create Structure & Accountability: Translate high-level integration goals into detailed project roadmaps, charters, RACIs, and workflows that create momentum across teams.
• Manage Cross-Functional Execution: Partner with leaders across Product, Finance, Sales, and Operations to align on priorities, remove roadblocks, and push execution forward.
• Ensure Executive Visibility: Maintain crisp project documentation and dashboards, and inform all stakeholders, including senior leadership, on progress and escalations.
• Build the M&A Playbook: Codify learnings from each deal into a repeatable M&A integration playbook that will scale across all future acquisitions.

Program Manager, M&A

Client Services Representative

• Lead, coach, and develop a team of Customer Support Associates and Specialists
• Establish clear performance expectations around response times, case quality, documentation, and client communication
• Monitor and manage KPIs including TTFR, TTR, CSAT, backlog health, and SLA adherence
• Conduct regular 1:1s, performance reviews, and skill development planning
• Create a culture of ownership, urgency, and continuous improvement
• Analyze large datasets across Salesforce (or CRM), WMS, OMS, and reporting tools to identify trends, performance gaps, and operational risks
• Identify inefficiencies in workflows, documentation, and system configurations
• Act as a liaison between Support and internal operational teams

Client Support Manager

Engineer

• Support material flow design, capacity planning, and operational layout development across Stord’s warehouse network, serving as a subject matter expert on warehouse systems, automation, and robotics.
• Analyze operational requirements and evaluate warehousing technologies to support new site launches and network expansion initiatives across the U.S.
• Assist in the selection and procurement of supply chain solutions, including hardware, software, automation equipment, and supporting technologies.
• Support the implementation and optimization of material handling systems that drive improvements in capacity, productivity, and operational efficiency.
• Lead and execute continuous improvement initiatives within fulfillment centers, leveraging Lean and Six Sigma methodologies to enhance performance and reinforce Operational Excellence.
• Conduct motion and time studies to develop engineered labor standards and identify opportunities for process optimization.
• Partner with cross-functional stakeholders to ensure compliance with quality and regulatory standards, including ISO 9001, GMP, and FDA requirements where applicable.
• Design warehouse layouts, process flows, and space utilization plans using AutoCAD, SketchUp, and other engineering tools.
• Support solutions design and operational modeling for strategic customer opportunities and large-scale commercial pursuits.
• Analyze inventory profiles, storage utilization, and inventory turns to develop scalable fulfillment solutions that improve throughput and service levels.

Continuous Improvement Engineer II

Manager

• Prepare and own P&L for the AOR.
• Develop and implement operational strategies that enhance efficiency, reduce cost, and improve customer satisfaction across all fulfillment centers within the AOR.
• Regularly monitor and report on key operational metrics, identifying areas for improvement and implementing solutions.
• Partner with Talent Acquisition on recruiting and strategic labor planning efforts
• Manage the operational budget for the AOR, ensuring effective resource allocation, cost control, and profitability.
• Develop and deliver comprehensive peak season strategies.
• Collaborate cross-functionally to deliver an unmatched customer experience.
• Build a culture and develop leaders by inspiring and empowering managers and embodying Stord’s core values.
• Responsible for the overall direction, coordination, and evaluation of the talent in AOR
• Lead, mentor, and develop a team of Site Leaders and Operations Managers, ensuring alignment with company values, mission, and objectives.
• Ensure the safety and security of both staff and inventory by identifying potential risks and implementing measures to mitigate them.

General Manager

Accountant

• Take full end-to-end ownership of assigned GL accounts
• Perform complex monthly reconciliations
• Proactively identify and resolve discrepancies within the general ledger
• Lead the period-over-period variance analysis
• Drive a timely and accurate month-end close
• Facilitate a smooth audit process
• Constantly evaluate existing workflows

Senior Corporate Accountant

Accounts Payable

• Architect a scalable, end-to-end procure-to-pay function designed for global, multi-entity operations
• Establish standardized processes, policies, and internal controls across all Stord service lines
• Lead AI and automation initiatives — invoice processing, payment workflows, exception handling — to drive efficiency and reduce manual effort
• Identify and lead system consolidation and enhancement projects, including integrations between NetSuite, Coupa, and emerging AP automation tools
• Build and own the vendor master data governance framework
• Build and own a scalable vendor lifecycle management process — spanning onboarding, compliance, and offboarding — for a global supplier base
• Partner with Procurement and Legal on vendor contracts and payment terms strategy
• Oversee payment run generation and review across all entities and currencies, ensuring optimal timing, accuracy, and fraud controls
• Own month-end close of the AP subledger including global reconciliations and vendor account analyses
• Manage working capital levers through dynamic payment terms and early pay optimization programs
• Design and deliver KPI dashboards that give senior leadership daily visibility into AP health, aging, DPO, and spend trends
• Build reporting infrastructure that supports cash flow forecasting and variance analysis
• Own and operate the day-to-day T&E program — including the Ramp corporate card, employee expense reimbursements, and travel booking — in partnership with Corporate Accounting
• Lead the modernization of the T&E program — streamlining workflows, expanding automation, and scaling to support Stord’s global employee base
• Enforce T&E policy adherence — establishing controls, exception management, and accountability frameworks that drive compliance across the organization
• Deliver spend visibility reporting on T&E trends, policy violations, and category insights to Finance leadership
• Lead, mentor, and grow a high-performing AP team — setting clear performance expectations and developing talent for the next level
• Ensure the AP function operates in full compliance with internal policies and regulatory requirements
• Support internal and external audit requirements, including SOX controls where applicable

Director, Accounts Payable – Procure-to-Pay

• Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
• Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
• Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
• Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
• Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
• Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
• Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities into tangible results.

Customer Experience Manager

Product Marketing

• Build and lead core product positioning and messaging that clearly differentiates Stord across enterprise logistics, fulfillment, and supply chain technology.
• Own and evolve go-to-market strategy for product launches, vertical plays, and key strategic initiatives.
• Serve as a trusted GTM advisor to senior leadership—bringing strong perspective on what will and won’t land in market, and when to refine or reframe direction.
• Partner tightly with Product Management and Revenue leadership to translate roadmap and customer insights into clear, actionable GTM narratives.
• Drive sales and customer success enablement, ensuring teams have the tools, narratives, and competitive clarity to win in-market.
• Establish feedback loops between customers, Product, and Revenue teams to continuously refine positioning and product-market fit signals.
• Act as both strategist and executor—comfortable operating at the 30,000-foot level while still getting into the details when needed (writing, decks, messaging, etc.).

Director of Product Marketing

• Lead and develop a team of warehouse associates and operations leads to deliver on daily goals.
• Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.
• Address operational and personnel issues affecting functional area.
• Implement process improvements and workload efficiency mechanisms.
• Investigate discrepancies and variances.
• Perform to quality standards in multiple functions.

Area Manager

Implementation Specialist

• Oversee the successful execution of facility design, including layouts, labor planning, pick & pack workflows, and WMS configuration and automation.
• Manage the entire implementation process, ensuring all aspects are aligned with project goals and timelines.
• Engage with internal teams and new and existing STORD customers to ensure a successful launch and ongoing satisfaction.
• Serve as a key partner to ensure ongoing needs are being met according to standards provided.
• Build easy-to-understand Supplier & Customer playbooks to ensure a successful handoff between the 3PL and STORD Operations Team.
• Identify and mitigate risks and capitalize on opportunities throughout the implementation process.
• Continuously improve implementation methodologies and processes based on feedback and industry best practices.
• Provide training and support to internal and external stakeholders to ensure seamless operations post-implementation.

Implementation Engineer

Full-stack Engineer

• Provide technical direction and guidance to engineering teams, ensuring alignment with business goals and industry best practices.
• Lead the design and implementation of scalable, reliable, and secure systems, while maintaining a focus on simplicity and maintainability.
• Tackle complex technical challenges across the stack, driving innovation and delivering efficient solutions.
• Guide and mentor engineers at various levels, fostering a culture of continuous learning and professional development.
• Partner with Product, Design, and other stakeholders to define and prioritize work, ensuring the successful delivery of high-quality features.
• Set and uphold high standards for code quality, testing, and software development practices.
• Influence and shape the technology strategy and contribute to the evolution of the engineering organization.
• Lead cross-team technical initiatives and contribute to scaling processes, tools, and technologies.