Stord

Product Marketing

• Build and lead core product positioning and messaging that clearly differentiates Stord across enterprise logistics, fulfillment, and supply chain technology.
• Own and evolve go-to-market strategy for product launches, vertical plays, and key strategic initiatives.
• Serve as a trusted GTM advisor to senior leadership—bringing strong perspective on what will and won’t land in market, and when to refine or reframe direction.
• Partner tightly with Product Management and Revenue leadership to translate roadmap and customer insights into clear, actionable GTM narratives.
• Drive sales and customer success enablement, ensuring teams have the tools, narratives, and competitive clarity to win in-market.
• Establish feedback loops between customers, Product, and Revenue teams to continuously refine positioning and product-market fit signals.
• Act as both strategist and executor—comfortable operating at the 30,000-foot level while still getting into the details when needed (writing, decks, messaging, etc.).

Director of Product Marketing

Manager

• Lead and develop a team of warehouse associates and operations leads to deliver on daily goals.
• Work closely with support staff (HR, Safety, Customer Service, Other Ops Leaders) to drive results.
• Address operational and personnel issues affecting functional area.
• Implement process improvements and workload efficiency mechanisms.
• Investigate discrepancies and variances.
• Perform to quality standards in multiple functions.

Area Manager

Implementation Specialist

• Oversee the successful execution of facility design, including layouts, labor planning, pick & pack workflows, and WMS configuration and automation.
• Manage the entire implementation process, ensuring all aspects are aligned with project goals and timelines.
• Engage with internal teams and new and existing STORD customers to ensure a successful launch and ongoing satisfaction.
• Serve as a key partner to ensure ongoing needs are being met according to standards provided.
• Build easy-to-understand Supplier & Customer playbooks to ensure a successful handoff between the 3PL and STORD Operations Team.
• Identify and mitigate risks and capitalize on opportunities throughout the implementation process.
• Continuously improve implementation methodologies and processes based on feedback and industry best practices.
• Provide training and support to internal and external stakeholders to ensure seamless operations post-implementation.

Implementation Engineer

Full-stack Engineer

• Provide technical direction and guidance to engineering teams, ensuring alignment with business goals and industry best practices.
• Lead the design and implementation of scalable, reliable, and secure systems, while maintaining a focus on simplicity and maintainability.
• Tackle complex technical challenges across the stack, driving innovation and delivering efficient solutions.
• Guide and mentor engineers at various levels, fostering a culture of continuous learning and professional development.
• Partner with Product, Design, and other stakeholders to define and prioritize work, ensuring the successful delivery of high-quality features.
• Set and uphold high standards for code quality, testing, and software development practices.
• Influence and shape the technology strategy and contribute to the evolution of the engineering organization.
• Lead cross-team technical initiatives and contribute to scaling processes, tools, and technologies.

Staff Software Engineer

Director

• Personally own and drive the full-cycle recruiting process
• Act as a player-coach for a team of recruiters
• Guide and evolve our talent acquisition strategy
• Serve as a strong talent advisor to the leadership team
• Oversee key relationships with offshore partners

Director of Talent

• Lead Executive Business Reviews with high-profile brand partners (CEO/COO level)
• Move beyond troubleshooting to proactively "white-board" delivery solutions
• Influence Stord’s internal product and technology roadmap
• Oversee the parcel lifecycle for Stord’s entire portfolio
• Serve as the ultimate escalation point for complex parcel operational issues
• Lead the development of advanced BI dashboards
• Define and execute the long-term roadmap for the Parcel Experience team
• Lead and mentor a team of specialists if applicable

Senior Manager, Parcel Experience

• Own the design, development, and operational health of shared services including authentication/authorization, eventing/messaging, API gateways, and shared libraries
• Establish clear service contracts, SLOs, and integration patterns that product teams can rely on
• Drive these services from their current state of distributed, informal ownership to well-defined, productized capabilities
• Maintain and improve service documentation, onboarding guides, and self-service tooling for consuming teams
• Translate architectural direction from the Principal Engineering Group into production-quality implementations
• Build reference implementations that demonstrate how product teams should integrate with shared services
• Identify and resolve technical debt in shared services that slows product team velocity
• Contribute to Technical Design Documents and participate in architectural reviews
• Write clean, well-tested, production-ready code—this is a hands-on building role
• Contribute to the technical strategy for unifying Stord’s product suite into a composable marketplace of services
• Ensure shared services support multi-product integration scenarios cleanly, particularly as acquired products are consolidated
• Act as the go-to technical resource for product teams integrating with platform services
• Proactively identify friction points in how product teams consume shared services and drive improvements
• Collaborate with SRE on infrastructure concerns that affect shared service reliability
• Contribute to developer experience initiatives where they intersect with platform service adoption

Senior Engineer, Platform Services

• Design, develop, and productionize ML models
• Build and own Stord's experimentation capability
• Own analytical depth that supports product, operations, and commercial decisions
• Ensure models are effectively used across the business
• Build and lead a high-performing Decision Science function

Director of Decision Science

Product Manager

• Own the ERP Lite roadmap within Stord's OMS - taking a set of capabilities already in motion and continuing to extend the roadmap over time, with the goal of making Stord the operating system brands run their business on, not just their orders.
• Lead a dedicated engineering team through sprint planning, backlog management, and day-to-day delivery - setting the pace, removing blockers, and ensuring the team always has the context they need to ship without waiting on you.
• Get close to the brands using Stord's OMS and the finance and operations leaders inside them - understanding how they actually manage costs, reconcile month-end, and make inventory decisions today, and translating that into product requirements that replace their spreadsheets and point solutions.
• Track the ERP-lite competitive landscape closely enough to know where Stord needs to lead, where parity is sufficient, and where a competitor's roadmap should change yours.
• Partner with Stord's AI, Logistics, and Commerce product teams to ensure ERP Lite capabilities are integrated into the broader platform rather than bolted on, particularly where cost and operational data flows across product surfaces.
• Communicate roadmap progress, tradeoffs, and risks to leadership clearly and proactively - you are the authoritative voice on this track and are expected to surface problems before they become surprises.

Senior Product Manager, ERP Lite

• Translate operational needs into actionable product requirements
• Work closely with internal teams to understand warehouse processes
• Ship innovative features focusing on internal WMS tools
• Spend at least three days a week onsite at the fulfillment center
• Collaborate with Engineering, Design, and Operations to define clear requirements
• Scope and document user stories and technical requirements
• Regularly reprioritize and stack rank the product backlog
• Focus on rapid iteration to reduce cycle time
• Become a subject matter expert in warehouse operations

Senior Product Manager, WMS

Artificial Intelligence

• Own the AI product roadmap and execution
• Ensure AI is embedded in operations and workflows
• Drive transition to agentic development in engineering
• Make key architectural decisions for AI
• Align AI strategy across product, engineering, and data
• Build and retain an exceptional AI team

Head of AI

Customer Success Manager

• Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
• Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
• Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
• Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
• Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
• Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
• Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities into tangible results.

• Build tools for Internal Teams (CX, Finance, Ops, Logistics)
• AI-powered tooling for Customer Experience teams — triaging issues, surfacing context, automating resolution workflows
• Finance automation — reconciliation, exception handling, and reporting workflows that currently require manual effort
• Ops and logistics tooling — dashboards, alerting, and intelligent interfaces that reduce the manual burden on warehouse and transportation teams
• LLM-powered interfaces that let non-technical teams query, act on, and get answers from operational data without needing engineering support
• Workflow Automation
• End-to-end automation pipelines: observe workflow → prototype → validate with domain experts → harden → ship to production
• Agentic systems with proper logging, retries, monitoring, and edge case handling — not scripts that break silently
• Integrations with internal systems (OMS, WMS, TMS, Billing) via APIs and event streams
• Reusable automation modules that accelerate future workflow projects across the organization
• Developer Productivity Tooling
• Internal AI-powered tools that reduce friction across the engineering development lifecycle
• Lightweight APIs and integrations that connect the systems engineers rely on daily
• Tooling that helps engineers at Stord write, review, and ship code faster using agentic workflows
• Internal Data and Analytics Products
• Automated reporting and alerting that replaces manual data pulling and analysis
• Dashboards and data products that surface operational intelligence to the teams who need it
• Self-serve data interfaces that reduce the back-and-forth between operational teams and engineering

Forward Deployed Engineer, AI Enablement

• Own the billing platform roadmap end-to-end
• Drive cross-functional alignment across billing workstreams
• Lead the development of AI-powered billing capabilities
• Write detailed, well-structured PRDs
• Communicate clearly and confidently with senior leadership and customers
• Support customer migrations to the billing platform

Director of Product Marketing

Area Manager

Implementation Engineer

Staff Software Engineer

Director of Talent

Senior Manager, Parcel Experience

Senior Engineer, Platform Services

Director of Decision Science

Senior Product Manager, ERP Lite

Senior Product Manager, WMS

Head of AI

Customer Success Manager

Customer Success Manager

Forward Deployed Engineer, AI Enablement

Senior Product Manager, Billing