Stord

Director

• Personally own and drive the full-cycle recruiting process
• Act as a player-coach for a team of recruiters
• Guide and evolve our talent acquisition strategy
• Serve as a strong talent advisor to the leadership team
• Oversee key relationships with offshore partners

Director of Talent

Manager

• Lead Executive Business Reviews with high-profile brand partners (CEO/COO level)
• Move beyond troubleshooting to proactively "white-board" delivery solutions
• Influence Stord’s internal product and technology roadmap
• Oversee the parcel lifecycle for Stord’s entire portfolio
• Serve as the ultimate escalation point for complex parcel operational issues
• Lead the development of advanced BI dashboards
• Define and execute the long-term roadmap for the Parcel Experience team
• Lead and mentor a team of specialists if applicable

Senior Manager, Parcel Experience

Full-stack Engineer

• Own the design, development, and operational health of shared services including authentication/authorization, eventing/messaging, API gateways, and shared libraries
• Establish clear service contracts, SLOs, and integration patterns that product teams can rely on
• Drive these services from their current state of distributed, informal ownership to well-defined, productized capabilities
• Maintain and improve service documentation, onboarding guides, and self-service tooling for consuming teams
• Translate architectural direction from the Principal Engineering Group into production-quality implementations
• Build reference implementations that demonstrate how product teams should integrate with shared services
• Identify and resolve technical debt in shared services that slows product team velocity
• Contribute to Technical Design Documents and participate in architectural reviews
• Write clean, well-tested, production-ready code—this is a hands-on building role
• Contribute to the technical strategy for unifying Stord’s product suite into a composable marketplace of services
• Ensure shared services support multi-product integration scenarios cleanly, particularly as acquired products are consolidated
• Act as the go-to technical resource for product teams integrating with platform services
• Proactively identify friction points in how product teams consume shared services and drive improvements
• Collaborate with SRE on infrastructure concerns that affect shared service reliability
• Contribute to developer experience initiatives where they intersect with platform service adoption

Senior Engineer, Platform Services

• Design, develop, and productionize ML models
• Build and own Stord's experimentation capability
• Own analytical depth that supports product, operations, and commercial decisions
• Ensure models are effectively used across the business
• Build and lead a high-performing Decision Science function

Director of Decision Science

Product Manager

• Own the ERP Lite roadmap within Stord's OMS - taking a set of capabilities already in motion and continuing to extend the roadmap over time, with the goal of making Stord the operating system brands run their business on, not just their orders.
• Lead a dedicated engineering team through sprint planning, backlog management, and day-to-day delivery - setting the pace, removing blockers, and ensuring the team always has the context they need to ship without waiting on you.
• Get close to the brands using Stord's OMS and the finance and operations leaders inside them - understanding how they actually manage costs, reconcile month-end, and make inventory decisions today, and translating that into product requirements that replace their spreadsheets and point solutions.
• Track the ERP-lite competitive landscape closely enough to know where Stord needs to lead, where parity is sufficient, and where a competitor's roadmap should change yours.
• Partner with Stord's AI, Logistics, and Commerce product teams to ensure ERP Lite capabilities are integrated into the broader platform rather than bolted on, particularly where cost and operational data flows across product surfaces.
• Communicate roadmap progress, tradeoffs, and risks to leadership clearly and proactively - you are the authoritative voice on this track and are expected to surface problems before they become surprises.

Senior Product Manager, ERP Lite

• Translate operational needs into actionable product requirements
• Work closely with internal teams to understand warehouse processes
• Ship innovative features focusing on internal WMS tools
• Spend at least three days a week onsite at the fulfillment center
• Collaborate with Engineering, Design, and Operations to define clear requirements
• Scope and document user stories and technical requirements
• Regularly reprioritize and stack rank the product backlog
• Focus on rapid iteration to reduce cycle time
• Become a subject matter expert in warehouse operations

Senior Product Manager, WMS

Artificial Intelligence

• Own the AI product roadmap and execution
• Ensure AI is embedded in operations and workflows
• Drive transition to agentic development in engineering
• Make key architectural decisions for AI
• Align AI strategy across product, engineering, and data
• Build and retain an exceptional AI team

Head of AI

Customer Success Manager

• Act as the main point of contact between customers and internal teams to address service needs and ensure business alignment.
• Identify and communicate client service requirements to cross-functional teams, ensuring effective execution and adherence to SLAs.
• Oversee the management and implementation of complex service solutions to ensure seamless customer program execution.
• Partner with account leadership on business transformation efforts to enhance service processes, operational efficiency, and financial performance.
• Lead and coordinate customer business reviews, offering strategic insights and recommendations for service improvement.
• Audit customer invoices, track outstanding accounts receivable (A/R), and facilitate timely issue resolution for financial accuracy.
• Maintain comprehensive documentation, including meeting notes and action items, to drive account performance and issue resolution.
• Collaborate with management to identify and convert growth opportunities into tangible results.

• Build tools for Internal Teams (CX, Finance, Ops, Logistics)
• AI-powered tooling for Customer Experience teams — triaging issues, surfacing context, automating resolution workflows
• Finance automation — reconciliation, exception handling, and reporting workflows that currently require manual effort
• Ops and logistics tooling — dashboards, alerting, and intelligent interfaces that reduce the manual burden on warehouse and transportation teams
• LLM-powered interfaces that let non-technical teams query, act on, and get answers from operational data without needing engineering support
• Workflow Automation
• End-to-end automation pipelines: observe workflow → prototype → validate with domain experts → harden → ship to production
• Agentic systems with proper logging, retries, monitoring, and edge case handling — not scripts that break silently
• Integrations with internal systems (OMS, WMS, TMS, Billing) via APIs and event streams
• Reusable automation modules that accelerate future workflow projects across the organization
• Developer Productivity Tooling
• Internal AI-powered tools that reduce friction across the engineering development lifecycle
• Lightweight APIs and integrations that connect the systems engineers rely on daily
• Tooling that helps engineers at Stord write, review, and ship code faster using agentic workflows
• Internal Data and Analytics Products
• Automated reporting and alerting that replaces manual data pulling and analysis
• Dashboards and data products that surface operational intelligence to the teams who need it
• Self-serve data interfaces that reduce the back-and-forth between operational teams and engineering

Forward Deployed Engineer, AI Enablement

• Own the billing platform roadmap end-to-end
• Drive cross-functional alignment across billing workstreams
• Lead the development of AI-powered billing capabilities
• Write detailed, well-structured PRDs
• Communicate clearly and confidently with senior leadership and customers
• Support customer migrations to the billing platform

Senior Product Manager, Billing

Program Manager

• Maintain and successfully execute a portfolio of customer projects
• Partner with Commercial, Implementation, Integration, and Operations team members
• Balance a number of internal and external priorities
• Track progress and performance in customer onboarding process
• Spearhead the design and execution of innovative technology solutions
• Provide feedback to refine, develop and evolve Stord’s service offering

Implementation Program Manager

Marketing

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Customer Marketing Manager

Performance Marketing

• Own day-to-day management of Stord's paid advertising programs across LinkedIn, Google, Meta, programmatic, OOH and retargeting channels
• Build, launch, and optimize campaigns with a clear focus on pipeline contribution: from awareness and engagement through to conversion and opportunity creation
• Manage budgets across channels with a rigorous focus on efficiency metrics including CAC, CPL, CPC, and pipeline contribution per dollar spent
• Write and iterate on ad copy and work closely with the Brand team on creative briefs, ensuring paid assets are on-brand, compelling, and continuously tested
• Build and execute integrated paid advertising programs that work in concert with ABM, field marketing, content, and email to create coordinated, multi-touch demand motions
• Activate target account lists across paid channels, using LinkedIn, programmatic, and retargeting to deliver relevant, timely messages to the right accounts at the right stage of the funnel
• Partner with the Director of Demand Generation on ABM campaign design, translating account-level strategy into paid channel activation and audience targeting
• Use intent data and first-party signals to identify in-market accounts and build dynamic audience segments that improve targeting precision and reduce wasted spend
• Develop account-level reporting that gives Sales and Marketing visibility into how target accounts are engaging with paid programs and where to prioritize outreach
• Build and maintain a structured testing roadmap across channels, including creative, copy, audience, bidding strategy, and landing page tests
• Codify learnings from every test and apply them systematically to improve campaign performance over time
• Own paid advertising reporting and contribute to the weekly, monthly, and quarterly GTM performance reviews led by the Director of Demand Generation
• Monitor channel performance daily and proactively flag anomalies, budget pacing issues, or optimization opportunities before they affect pipeline outcomes

Paid Media Manager

• Lead, manage, and grow the SDR team to exceed pipeline targets.
• Define KPIs, outbound processes, and cadences.
• Coach SDRs on messaging, personalization, and objection handling.
• Implement tools and reporting to drive performance and accountability.
• Develop and execute outbound strategies targeting key market segments.
• Monitor, analyze, and optimize pipeline performance from outbound channels.
• Partner with RevOps for accurate attribution, forecasting, and reporting.
• Collaborate with Partnerships to source and engage new partner opportunities.
• Support event marketing initiatives including webinars, conferences, and partner activations.
• Own end-to-end demand generation strategy: channels, programs, investments, and motions that build pipeline.
• Build a diversified, predictable demand engine that scales efficiently.
• Own North America events and field marketing calendar (trade shows, Stord Summit, executive dinners, partner activations).
• Build and scale ABM programs from one-to-one enterprise to one-to-many mid-market.
• Own paid media strategy and budget across LinkedIn, Google, Meta, programmatic, and retargeting.
• Build and lead a high-performing demand generation team.