Stord

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Customer Marketing Manager

Performance Marketing

• Own day-to-day management of Stord's paid advertising programs across LinkedIn, Google, Meta, programmatic, OOH and retargeting channels
• Build, launch, and optimize campaigns with a clear focus on pipeline contribution: from awareness and engagement through to conversion and opportunity creation
• Manage budgets across channels with a rigorous focus on efficiency metrics including CAC, CPL, CPC, and pipeline contribution per dollar spent
• Write and iterate on ad copy and work closely with the Brand team on creative briefs, ensuring paid assets are on-brand, compelling, and continuously tested
• Build and execute integrated paid advertising programs that work in concert with ABM, field marketing, content, and email to create coordinated, multi-touch demand motions
• Activate target account lists across paid channels, using LinkedIn, programmatic, and retargeting to deliver relevant, timely messages to the right accounts at the right stage of the funnel
• Partner with the Director of Demand Generation on ABM campaign design, translating account-level strategy into paid channel activation and audience targeting
• Use intent data and first-party signals to identify in-market accounts and build dynamic audience segments that improve targeting precision and reduce wasted spend
• Develop account-level reporting that gives Sales and Marketing visibility into how target accounts are engaging with paid programs and where to prioritize outreach
• Build and maintain a structured testing roadmap across channels, including creative, copy, audience, bidding strategy, and landing page tests
• Codify learnings from every test and apply them systematically to improve campaign performance over time
• Own paid advertising reporting and contribute to the weekly, monthly, and quarterly GTM performance reviews led by the Director of Demand Generation
• Monitor channel performance daily and proactively flag anomalies, budget pacing issues, or optimization opportunities before they affect pipeline outcomes

Paid Media Manager

• Lead, manage, and grow the SDR team to exceed pipeline targets.
• Define KPIs, outbound processes, and cadences.
• Coach SDRs on messaging, personalization, and objection handling.
• Implement tools and reporting to drive performance and accountability.
• Develop and execute outbound strategies targeting key market segments.
• Monitor, analyze, and optimize pipeline performance from outbound channels.
• Partner with RevOps for accurate attribution, forecasting, and reporting.
• Collaborate with Partnerships to source and engage new partner opportunities.
• Support event marketing initiatives including webinars, conferences, and partner activations.
• Own end-to-end demand generation strategy: channels, programs, investments, and motions that build pipeline.
• Build a diversified, predictable demand engine that scales efficiently.
• Own North America events and field marketing calendar (trade shows, Stord Summit, executive dinners, partner activations).
• Build and scale ABM programs from one-to-one enterprise to one-to-many mid-market.
• Own paid media strategy and budget across LinkedIn, Google, Meta, programmatic, and retargeting.
• Build and lead a high-performing demand generation team.

Director of Demand Generation

Director

• Own Stord's brand strategy, visual identity, and narrative, ensuring consistency and differentiation across all channels and audiences
• Translate Stord's positioning into a clear, compelling brand voice and point of view that resonates with mid-market DTC founders and ecommerce operators
• Serve as the internal steward of the brand, setting standards, educating the org, and pushing for quality across every touchpoint
• Partner with Product Marketing to ensure brand narrative ladders up to GTM messaging and positioning frameworks
• Lead and develop Stord's in-house brand studio, including designers, creatives, and content producers
• Set creative direction across campaigns, sales collateral, web, events, and product marketing assets
• Build efficient creative processes and systems that allow the studio to produce high-quality work at the pace of a high-growth company
• Manage external agency and freelance relationships where needed to scale output
• Own Stord's content strategy and editorial calendar across thought leadership, blog, video, social, and owned media
• Develop high-value content that is consumed by DTC founders and ecommerce leaders and drives brand affinity and organic pipeline
• Build efficient content production processes that balance quality, velocity, and cost
• Ensure all content aligns with GTM messaging frameworks and reinforces Stord's position as the default operating system for modern commerce
• Own Stord's corporate narrative and external communications across press, analyst relations, social thought leadership, and executive visibility
• Build and manage media relationships; drive earned coverage in key trade and business publications relevant to DTC, ecommerce, and logistics
• Lead communications around major company milestones including funding, product launches, partnerships, and executive announcements
• Develop and manage Stord's executive thought leadership program, positioning Stord's founders and leadership team as voices in the commerce and logistics space

Director of Brand and Communications

Engineering Manager

• Take a lead role in managing the implementation and launch of new STORD 3PL warehousing & fulfillment projects in various locations across the US and Canada
• Develop and manage processes designed to ensure 3PL facilities are compliant with STORD guidelines and meet regulatory, quality, safety and security requirements
• Own the facility design process - including efficient layout management, labor planning/management, pick & pack workflow strategies, and WMS configuration & automations
• Initiate and lead continuous improvement, automation and optimization initiatives for the assigned functions within the project scopes to improve cost, efficiencies and service levels
• Create and instill Standard Operating Procedures, best practices, and visibility required to track and meet key performance indicators
• Engage with new and existing STORD Customers to ensure a successful launch experience and that on-going needs are being met

Implementation Engineering Manager

Business Intelligence Developer

• Develop and maintain labor models to forecast staffing needs, optimize schedules, and balance workload across warehouses and fulfillment centers.
• Analyze labor productivity, capacity utilization, overtime, and staffing costs to identify gaps and drive efficiency improvements.
• Partner with operations and HR to implement workforce optimization strategies that align labor capacity with business demand.
• Design and build the supply chain analytics framework, developing KPIs and dashboards that provide visibility into labor productivity, fulfillment performance, inventory health, transportation efficiency, and customer experience.
• Develop automated auditing and monitoring tools to identify labor cost inefficiencies, margin leakage, productivity gaps, and service risks across warehousing, transportation, and inventory operations.
• Analyze inventory flow, demand patterns, capacity utilization, and network performance to improve service levels, reduce carrying costs, and increase throughput, including the impact on labor requirements.
• Partner with technology and operations teams to define labor-related data requirements, improve system integrations, and build a scalable analytics roadmap across WMS, TMS, OMS, ERP, and workforce management systems.
• Apply predictive modeling, regression analysis, segmentation, and forecasting techniques to optimize labor planning, identify performance drivers, and inform operational strategy.

BI Analyst II, Labor Planning

Program Manager

• Maintain and successfully execute a portfolio of customer projects
• Partner with team members to drive and own all aspects of Stord’s onboarding process
• Balance a number of internal and external priorities
• Track progress and performance in customer onboarding process
• Spearhead the design and execution of innovative technology solutions
• Provide feedback to refine, develop and evolve Stord’s service offering

Implementation Program Manager

Product Manager

• Engage with Stord’s early adopters and broader customer base to uncover pain points, value drivers, and ideal product capabilities that inform and prioritize the roadmap.
• Build a deep understanding of the market landscape to identify differentiation opportunities, competitive advantages, and strategic levers to win.
• Define and own the product roadmap—scoping, capturing, and documenting clear requirements in partnership with engineering and design.
• Collaborate cross-functionally with engineering, design, GTM, and other stakeholders to deliver high-quality software quickly and successfully.
• Drive rapid iteration, adoption, and growth by ensuring products deliver measurable value to customers and the business.
• Create clear, scalable documentation to support customers, technical users, and internal teams in driving adoption and positive customer experiences.
• Continuously prioritize initiatives based on customer needs, company goals, market dynamics, and key KPIs.
• Leverage both quantitative and qualitative research to inform decisions and sharpen product strategy.
• Act as the champion of the customer, translating insights into innovative solutions.
• Help shape product processes and contribute to building a strong, collaborative product culture.

Senior Product Manager, International Checkout

Frontend Engineer

• Design, develop, and maintain scalable, reliable, and secure systems, focusing on simplicity and maintainability.
• Tackle complex technical challenges across the stack, driving innovation and delivering efficient solutions.
• Provide guidance and mentorship to junior engineers, fostering a culture of learning and professional development.
• Work within a team of Engineers and partner with Product, Design, and other stakeholders to define and prioritize work, ensuring the successful delivery of high-quality features.
• Maintain high standards for code quality, testing, and software development practices.
• Take ownership of entire features from ideation to deployment, influencing specs and building out backend services.
• Work with other teams to contribute to scaling processes, tools, and technologies.

Senior Software Engineer – Typescript

Full-stack Engineer

• Own the design, development, and operational health of shared services including authentication/authorization, eventing/messaging, API gateways, and shared libraries
• Establish clear service contracts, SLOs, and integration patterns that product teams can rely on
• Maintain and improve service documentation, onboarding guides, and self-service tooling for consuming teams
• Translate architectural direction from the Principal Engineering Group into production-quality implementations
• Build reference implementations that demonstrate how product teams should integrate with shared services
• Identify and resolve technical debt in shared services that slows product team velocity
• Write clean, well-tested, production-ready code—this is a hands-on building role
• Contribute to the technical strategy for unifying Stord’s product suite into a composable marketplace of services

Senior Engineer, Platform Services

• Control Tower Development: Design and build the supply chain analytics framework, developing KPIs and dashboards that provide visibility into fulfillment performance, inventory health, labor productivity, transportation efficiency, and customer experience.
• Operational Performance & Cost Optimization: Develop automated auditing and monitoring tools to identify margin leakage, cost inefficiencies, productivity gaps, and service risks across warehousing, transportation, and inventory operations.
• Inventory & Network Analytics: Analyze inventory flow, demand patterns, capacity utilization, and network performance to improve service levels, reduce carrying costs, and increase throughput.
• Data Integrity & Systems Strategy: Partner with technology and operations teams to define data requirements, improve system integrations, and build a scalable analytics roadmap across WMS, TMS, OMS, and related systems.
• Advanced Analytics & Decision Support: Apply predictive modeling, regression analysis, segmentation, and forecasting techniques to identify performance drivers and inform operational strategy.

BI Analyst II – Supply Chain & Fulfillment

• Write high-quality, maintainable code in Elixir/Phoenix
• Build and maintain scalable, fault-tolerant systems leveraging Elixir's concurrency model
• Contribute to robust data pipelines for data ingestion, processing, and transformation
• Help ensure the performance, reliability, and security of distributed systems
• Work with GCP cloud services and modern infrastructure practices
• Implement event-driven architectures and real-time system components
• Collaborate on technical decisions and contribute to architectural discussions
• Participate in code reviews and help maintain high standards for code quality
• Work within a team environment to build scalable systems
• Contribute to technical documentation and knowledge sharing initiatives

Senior Software Engineer

Implementation Specialist

• Implement systems and processes for all of Stord's business units
• Oversee Systems Integrations and User Acceptance Testing end to end for upcoming brands
• Deploy technical and functional processes within the 4 walls, managing Design, SIT, UAT, Go-live and hypercare
• Implement Stord's OMS and WMS systems end to end
• Implement physical and system processes to ensure self-sustainability and profitability within the fulfillment center operation
• Engage with internal teams as well as new and existing Stord customers to ensure a successful launch
• Serve as a partner to ensure on-going needs are being met to the standard provided
• Build easy to understand SOPs to hand-off to the Customer Experience and Local Operations teams

Implementation Engineer I

• Drive LMS Product Execution: Own delivery of specific LMS capabilities - labor tracking, planning, forecasting
• Execute on the product roadmap in partnership with the Head of Product Logistics and Data Analytics team
• Prioritize features within your domain that unlock operational capacity, improve throughput, and reduce errors
• Design workflows optimized warehouse tracking & supporting advanced data capture & analytics
• Build capabilities that support engineered labor standards, gamification, incentive and AI enabled Labor Management tools.
• Champion the Operator and Drive Operational Excellence: Spend time on warehouse floors understanding associate workflows, pain points, and efficiency opportunities
• Translate operational insights into detailed product tracking requirements that engineering teams can rally behind
• Partner with operations, industrial engineering, and continuous improvement teams to identify high-impact features and LMS enhancements
• Build empathy across the product organization for associates picking in busy warehouses or processing holiday peak volumes
• Ship Features and Measure Impact: Ship features quickly and measure their impact on real operations immediately
• Iterate based on operational feedback, performance metrics, and warehouse testing
• Balance operational needs with technical complexity - deliver value quickly while building scalable foundations
• Use data to validate product decisions and prove operational impact
• Define success metrics tied to throughput, accuracy, productivity, and operational efficiency within your domain
• Collaborate Across the Logistics Product Group: Work alongside other PMs managing OMS, TMS, WMS & billing, and other products within the logistics group
• Partner with designers and analysts to create cohesive fulfillment experiences across products
• Coordinate with engineering teams to ensure LMS integrates seamlessly with the broader platform
• Contribute to shared product practices and standards across the logistics product group
• Support Strategic Planning: Provide operational insights and data to inform the broader LMS strategy and vision
• Collaborate with Senior PM and Head of Product Logistics on roadmap prioritization
• Track KPIs like units per hour, pick accuracy, putaway velocity, and cycle time
• Conduct warehouse testing to validate features before full rollout
• Continuously refine workflows based on operational data and associate feedback

Senior Product Manager – Labor Management Systems, LMS

Billing Specialist

• Handle the preparation of complex client invoices for both fulfillment services and parcel, applying expertise in Excel, including VLOOKUP and Pivot Tables
• Collaborate with Sales, Customer Excellence, Operations, and Implementations teams when new customers are onboarded
• Build strong relationships with customers to resolve disputes in order to facilitate timely payments
• Document and update billing procedures, while recommending and implementing best practices to improve efficiency
• Provide management with key performance indicators, leveraging data analysis to offer visibility into billing issues, revenue trends, and operational variances
• Assist with requests related to internal and external audits.