Stone & Company

Business Intelligence Developer

• You will build metrics to quantify customer experience and analyze performance to identify opportunities and resolve issues.
• You will be responsible for the results and incentives reporting process for RC through defining targets, building and maintaining dashboards, and preparing indicator cards.

BI Analyst – Mid Level

Analyst

• Being part of our Customer Onboarding team means being the bridge to success for new clients. Your mission will be to ensure an agile, efficient, and delightful ramp-up (activation) experience.
• You will be responsible for managing a portfolio of newly onboarded clients, monitoring strategic KPIs and ensuring high levels of satisfaction.
• The team's focus is to provide the necessary technical and operational support with strong empathy so the client feels their operation is in good hands and can focus on what they do best: selling.
• Strategically manage the portfolio of new clients, ensuring a smooth integration journey.
• Investigate integration failures, analyze logs, and propose quick solutions during onboarding.
• Provide excellent, human-centered support to internal and external clients.
• Closely monitor operational indicators (KPIs) to anticipate bottlenecks.
• Identify process optimization opportunities and propose action plans that add real value to the client's business.
• Assist client developers in understanding our API documentation and resolve technical integration questions.

Customer Solutions Analyst

Security Engineer

• Define and implement security strategies for applications, including those that integrate LLMs and generative AI
• Collaborate with development teams to integrate security practices from the start of the software development lifecycle
• Conduct architecture, code, and design reviews to identify potential vulnerabilities and security issues
• Define guardrails and standards for applications using LLMs, addressing risks such as prompt injection, insecure output handling, data leakage via outputs, excessive agent agency, and cost abuse (denial-of-wallet)
• Establish guidelines for the safe use of AI-assisted development tools by engineering teams, balancing productivity, intellectual property protection, and prevention of sensitive data leakage
• Develop and promote security standards and best practices across the development team
• Provide technical guidance and security training to development teams
• Be familiar with tools for automated quality validation in CI/CD pipelines such as SAST, DAST, SCA and Secret Scanning
• Monitor security threat trends and evolutions and continuously update protective measures — including the emerging threat landscape for AI systems
• Develop creative solutions to complex security problems that balance business needs and risks
• Use your security experience and intuition to hunt for threats in corporate and production environments
• Ability to read and communicate in English

Senior Application Security Architect – AppSec

Business Analyst

• Construir e manter dashboards e métricas de desempenho em ferramentas como Looker e Sheets/Excel;
• Realizar análises de resultados de campanhas e testes A/B, traduzindo dados em recomendações práticas;
• Analisar perfis de clientes, comportamento de uso e jornada de engajamento nos produto;
• Levantar hipóteses quantitativas e qualitativas sobre gaps e oportunidades nos funis de conversão e retenção;
• Acompanhar indicadores de negócio (receita, TPV, churn, adoção de produtos) e gerar alertas de desvios;
• Colaborar com múltiplos stakeholders (Produto, Marketing, Jurídico, Pricing, etc.) na execução e avaliação de iniciativas;
• Contribuir para a avaliação econômica e operacional das ações de engajamento, incluindo estimativas de ROI e payback;
• Garantir consistência e confiabilidade das bases e dashboards usados pela área.

Business Analyst – Sênior

• Build and maintain dashboards and performance metrics using tools such as Looker and Sheets/Excel.
• Perform campaign and A/B test result analyses, translating data into actionable recommendations.
• Analyze customer profiles, usage behavior, and product engagement journeys.
• Develop quantitative and qualitative hypotheses about gaps and opportunities in conversion and retention funnels.
• Monitor business indicators (revenue, TPV, churn, product adoption) and generate alerts for deviations.
• Collaborate with multiple stakeholders (Product, Marketing, Legal, Pricing, etc.) in the execution and evaluation of initiatives.
• Contribute to the economic and operational assessment of engagement actions, including ROI and payback estimates.
• Ensure consistency and reliability of the datasets and dashboards used by the team.

• Provide dedicated service to a specific client, ensuring agile and efficient support for requests related to corporate benefits contracts administered by the brokerage.
• Handle client inquiries by phone, email and other official channels;
• Clarify technical questions about coverages, contractual clauses, waiting periods and provider networks;
• Record, track and complete received requests;
• Guide HR responsables and employees on operational procedures;
• Open and follow up on protocols with carriers;
• Support reimbursement and authorization processes;
• Intervene and negotiate with carriers in more complex cases;
• Support reimbursement and authorization processes;
• Monitor operational outstanding items;
• Mediate interactions between client and carrier when necessary.
• Track requests using the management system or spreadsheets when needed;
• Monitor service level agreements (SLAs);
• Ensure that records and request histories are up to date.

Benefits Analyst, Mid-level

Senior Business Analyst

• Build and maintain dashboards and performance metrics in tools such as Looker and Sheets/Excel.
• Perform analyses of campaign results and A/B tests, translating data into actionable recommendations.
• Analyze customer profiles, usage behavior and product engagement journeys.
• Formulate quantitative and qualitative hypotheses about gaps and opportunities in conversion and retention funnels.
• Monitor business KPIs (revenue, TPV (Total Payment Volume), churn, product adoption) and generate alerts for deviations.
• Collaborate with multiple stakeholders (Product, Marketing, Legal, Pricing, etc.) in the execution and evaluation of initiatives.
• Contribute to the economic and operational evaluation of engagement initiatives, including estimates of ROI and payback.
• Ensure consistency and reliability of the data sources and dashboards used by the team.

Business Analyst, Mid-level

Recruitment

• Condução de processos seletivos de alto volume para vagas comerciais;
• Divulgação de vagas e busca ativa de candidatos em diferentes canais;
• Triagem e análise de currículos conforme o perfil da posição;
• Realização de entrevistas por telefone e videoconferência;
• Condução de entrevistas individuais e/ou coletivas para avaliação de competências comportamentais e aderência ao perfil da vaga ;
• Agendamento e acompanhamento das etapas do processo seletivo;
• Alinhamento constante com gestores sobre o andamento das vagas;
• Atualização das informações dos candidatos no sistema de recrutamento;
• Acompanhamento de indicadores de recrutamento, como volume de candidatos, conversão e tempo de fechamento das vagas;
• Garantia de uma experiência positiva aos candidatos durante todo o processo seletivo.

Analista de Recrutamento e Seleção – Júnior

• You will be responsible for ensuring our customers remain with us, creating value, delighting them and retaining them through detailed knowledge of our solutions, management of a sales funnel, addressing customer needs and executing upsells, cross-sells and negotiations.
• Serve customers.
• Identify opportunities and solution needs for the customer's business, generating value.
• Respond to customer requests and identify opportunities for upsell, cross-sell, negotiations and new business avenues to drive sales.
• Identify potential issues customers may have and act to improve their performance.
• Communicate with the Product, Risk and Support teams to resolve problems, sell and implement new solutions.

Retention Farming Analyst

Account Executive

• You will be responsible for increasing the monetization of our solutions by actively prospecting our customer base, presenting solutions, and negotiating upsell opportunities that meet identified needs through detailed knowledge of our products and management of your sales funnel.
• Serve customers.
• Identify opportunities and solution needs for the customer’s business, generating value.
• Analyze daily performance indicators for your portfolio.
• Proactively contact customers to perform upsells, offering new solutions.
• Maintain an organized and strategic routine to achieve results.
• Communicate with the Product, Risk, and Support teams to resolve issues, sell, and implement new solutions.

Account Executive – Upsell

Customer Support

• Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company with a focus on empathy, efficiency, quality of information, and resolving requests.
• Provide customer support through channels (chat, phone, email).
• Log and track requests, complaints, inquiries, and appointment scheduling.
• Work on problem resolution, seeking solutions within established processes.
• Escalate issues to the appropriate departments when necessary and follow up until resolution.
• Meet deadlines, quality targets, productivity goals, and area KPIs.
• Contribute to the continuous improvement of processes.

Customer Service Assistant

Full-stack Engineer

• Technical Reference and Architecture: Design and evolve the architecture of distributed systems focused on high availability, low latency and resilience.
• Hands-on: Write code, perform rigorous code reviews and take an active role in troubleshooting and debugging complex issues.
• Incident Response: Lead the resolution of critical incidents, ensuring rapid response and creating action plans to prevent recurrence.
• Technology Transition: Work excellently with our Elixir legacy systems while leading and supporting the emergence of new projects in Golang. (We expect someone open-minded and eager to learn new things.)
• Observability Culture: Promote mature practices for monitoring, messaging and deep observability across our infrastructure.
• Strategic Vision: Translate business challenges in risk management into robust technical solutions.

Staff Software Engineer, Risk & Identity

Manager

• Liderança de Ponta a Ponta: Orquestrar as frentes de Infraestrutura, Suporte, Hardware/Software Corp, Migrações e Implantações complexas sem perder o ritmo.
• Governança e Projetos: Garantir a saúde e a segurança do nosso ecossistema de TI, traduzindo metas técnicas em entregas claras de negócio.
• Inovação com AI: Liderar a aplicação prática de Inteligência Artificial nos sistemas internos para otimizar processos, automatizar fluxos e escalar a produtividade do time.
• Interface Executiva: Ser o elo de ligação com as lideranças de negócio. Você vai sentar à mesa com quem toma decisão baseada em dados e falar a mesma língua, com total clareza e sem rodeios.
• Gestão de Fornecedores: Negociar e gerenciar parceiros estratégicos de tecnologia, garantindo o melhor custo-benefício, mas sabendo que o coração da estratégia é nosso.

Gerente Senior de Sistemas Internos – Infra Corp IT

• Atuará como referência técnica junto aos parceiros, participando de reuniões de alinhamento e kickoffs para entender as necessidades do negócio e apoiar a definição das melhores soluções;
• Investigar e solucionar problemas técnicos complexos, realizando análises de causa raiz, conduzindo diagnósticos e propondo soluções para garantir a continuidade e a eficiência das operações dos parceiros;
• Mapear, desenhar, documentar e otimizar processos operacionais, identificando oportunidades de automação e melhoria contínua para aumentar a eficiência e reduzir atividades manuais;
• Elaborar documentações técnicas, checklists e playbooks, contribuindo para a melhoria da jornada dos parceiros e para a disseminação de conhecimento dentro da equipe;
• Atuar em parceria com os times de Produto, contribuindo para a evolução contínua de APIs, SDKs e demais soluções, por meio da identificação de oportunidades de melhoria a partir da experiência dos parceiros;
• Gerenciar uma carteira de novos parceiros durante o processo de integração, atuando como principal ponto de contato técnico e acompanhando a jornada de implantação até a plena operacionalização da solução.