Retention Farming Analyst

Stone & Company

Analista de Retenção Farming garantindo a permanência dos clientes da Stone. Responsável por gerar valor, encantá-los e retê-los através de soluções e gestão de funil comercial.

Posted 7/1/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong analytical skills and excellent communication abilities to effectively manage customer relationships, drive sales through upselling and cross-selling, and collaborate with internal teams to enhance customer satisfaction and performance.

Highest-signal resume keywords

Sales ExperienceCustomer Relationship ManagementAnalytical SkillsExcellent CommunicationProactivity

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales Funnel ManagementUpsellingCross-SellingNegotiationCustomer Needs Analysis

Soft Skills

Interpersonal SkillsProblem SolvingResilienceOrganization

Tools & Technologies

Excel

Industry Keywords

Customer RetentionValue CreationCustomer Performance Improvement

About the role

Key responsibilities & impact

You will be responsible for ensuring our customers remain with us, creating value, delighting them and retaining them through detailed knowledge of our solutions, management of a sales funnel, addressing customer needs and executing upsells, cross-sells and negotiations.
Serve customers.
Identify opportunities and solution needs for the customer's business, generating value.
Respond to customer requests and identify opportunities for upsell, cross-sell, negotiations and new business avenues to drive sales.
Identify potential issues customers may have and act to improve their performance.
Communicate with the Product, Risk and Support teams to resolve problems, sell and implement new solutions.

Requirements

What you’ll need

Results- and goal-oriented.
Analytical skills.
Excellent communication and interpersonal skills.
Proactivity and resilience to solve problems and suggest improvements.
Organized to manage your activities and customer pipeline.
Previous experience in sales.
Basic knowledge of Excel.

Benefits

Comp & perks

Base salary
Variable compensation *
Profit-sharing (PLR) *
Health and dental insurance with co-payment (except for employees with disabilities, who have no co-payment)
Hospital Virtual Verde: telemedicine team available 24/7
Medication subsidy
Meal and/or food allowance - Pluxee* (except for Commercial Executive positions - 6hrs)
Childcare assistance (for children up to 5 years and 11 months)
Assistance for children with disabilities
Life insurance
Fuel allowance or commuting allowance *
Home office allowance * (only for Hybrid or Remote contracts)
Welcome kit for new parents
SESC membership/benefit*
Education benefit - internal self-development platform (Studa and Stone Library)
Acolhe360º - Emotional support (free)
Quick massage and on-site clinic*