Benefits Analyst, Mid-level

Stone & Company

. Provide dedicated service to a specific client, ensuring agile and efficient support for requests related to corporate benefits contracts administered by the brokerage.

Posted 7/10/2026full-timeSao Paulo • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing corporate benefits contracts and providing client support, with a strong focus on operational procedures, negotiation with carriers, and adherence to service level agreements.

Highest-signal resume keywords

Client Relationship ManagementBenefits OperationsNegotiation SkillsService Level Agreement MonitoringBachelor's Degree in Business Administration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits AdministrationContractual Clause ClarificationReimbursement ProcessesAuthorization ProcessesOperational Procedure GuidanceRequest TrackingProtocol ManagementData ManagementInsurance KnowledgeHealth Plan Operations

Soft Skills

Effective CommunicationProblem SolvingInterpersonal SkillsNegotiationClient Support

Tools & Technologies

Management SystemSpreadsheets

Industry Keywords

Insurance BrokerageBenefits ConsultancyHealth Plan OperatorCorporate BenefitsHuman Resources Management

About the role

Key responsibilities & impact

Provide dedicated service to a specific client, ensuring agile and efficient support for requests related to corporate benefits contracts administered by the brokerage.
Handle client inquiries by phone, email and other official channels;
Clarify technical questions about coverages, contractual clauses, waiting periods and provider networks;
Record, track and complete received requests;
Guide HR responsables and employees on operational procedures;
Open and follow up on protocols with carriers;
Support reimbursement and authorization processes;
Intervene and negotiate with carriers in more complex cases;
Support reimbursement and authorization processes;
Monitor operational outstanding items;
Mediate interactions between client and carrier when necessary.
Track requests using the management system or spreadsheets when needed;
Monitor service level agreements (SLAs);
Ensure that records and request histories are up to date.

Requirements

What you’ll need

Bachelor's degree in Business Administration, Human Resources Management, Commercial Management, Actuarial Science, Insurance or related fields
Minimum of 2 to 4 years' experience in benefits operations, preferably at an insurance brokerage, benefits consultancy or health plan operator.