Customer Service Assistant

Stone & Company

Assistente de Atendimento ao Cliente atuando como ponte entre clientes e a empresa na Stone. Garantindo experiência positiva, clara e resolutiva para os clientes.

Posted 7/1/2026full-timeRemote • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Ensure a positive, clear, and solution-oriented experience for customers, acting as a bridge between the customer and the company with a focus on empathy, efficiency, quality of information, and resolving requests.
Provide customer support through channels (chat, phone, email).
Log and track requests, complaints, inquiries, and appointment scheduling.
Work on problem resolution, seeking solutions within established processes.
Escalate issues to the appropriate departments when necessary and follow up until resolution.
Meet deadlines, quality targets, productivity goals, and area KPIs.
Contribute to the continuous improvement of processes.

Requirements

What you’ll need

High school diploma.
Good communication skills.
Commitment, responsibility, and dedication.
Energy, proactivity, and a positive attitude in daily work.
Comfortable working in a team and interacting with people.

Benefits

Comp & perks

Health and Dental Plan
Digital Hospital: access to a multidisciplinary medical team, therapists, and a healthcare team available 24/7 for quick and convenient support
Meal Allowance and/or Food Voucher - Flash
Gympass/Wellhub
Childcare Assistance - for children up to 5 years and 11 months
Pet Allowance
Férias&CO
Birthday Day Off and Birthday Day Off for a child up to 11 years
Life Insurance
Transportation Voucher (for on-site positions only)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathyEfficiencyPositive AttitudeProactivityCommitment

Certifications

High School Diploma