Stolt-Nielsen Limited

Operations

• Take ownership of the import journey, ensuring everything runs smoothly from start to finish.
• Keep customers informed and supported by sharing arrival updates, sending essential documents, and coordinating with partners for seamless cargo releases.
• Make sure billing is accurate and timely, so customers always know what to expect.
• Prepare invoices for any additional services, tailored to customer agreements and our company standards.
• Champion safety and compliance, proactively spotting and resolving any challenges to keep operations running safely and efficiently.

Junior Operations Coordinator

Business Analyst

• The Business Analyst provides support to the CI Experts and works closely with them to determine and deliver expert business analysis activities and deliverables on various assigned projects.
• Provide support to the CI Experts in various project activities.
• Gather and interpret (financial and non-financial) information/data to participate in production of business cases.
• Produce high quality papers and PowerPoint presentations.
• Work with project team to ensure data presented is valid.
• Filter and infer relevant information from large data sets.
• Coordinate and facilitate workshops for the programs.
• Support solving issues by identifying current conditions, goal setting, doing root cause analysis and identifying counter measures, creating business cases, baselining and supporting the implementation and measurement of the impact.

• Order Management – Process customer bookings received via various channels (Web, EDI, API & Email), ensuring timely and correct handling of the booking - ensuring KPI’s are met. This includes selecting the optimal ocean carrier (based on cost, speed or sustainability), and communicating vessel/voyage information with the customer.
• Export Documentation – Punctual and precise handling of shipping instructions in alignment with STC’s quality procedures. Coordinate the accurate processing and distribution of shipping instructions and ensure that any documentation related to additional charges, such as manifest corrections, are advised timely to customers. Follow up with ocean carriers regarding amendments and ensure timely receipt of Bill of Lading. Ensure the system contains all necessary updates and relevant information to successfully ship the container.
• Import Documentation – Monitor & control the end-to-end process for imports. This includes verifying estimated arrival information, sending documentation to the customer, and create/distribute release instructions to the ocean carriers and terminals.
• Invoicing – Ensure STC’s billing procedures are executed with precision and efficiency. Issue invoices for additional charges to customer in accordance with STC’s additional charge tariff and/or per customer specific billing requirements.
• Compliance & Safety – Register events/non-conformities when suppliers fail to meet STC’s and/or customers’ expectations for quality of service. Contribute to the identification of root cause, corrective, and preventive action where necessary. Uphold compliance with industry regulations and safety standards, ensuring all operations are conducted in a safe and responsible manner.
• Minor Issue resolution – Identify solutions to minimize disruptions in the logistic process such as delays, route changes, incidents. Identify opportunities for process improvements, cost savings and operational efficiencies, driving continuous improvement initiatives within STC’s operations.

Operations Coordinator – EMEA

Collection Specialist

• Proactively contact customers via phone and email to follow up on past-due accounts and monitor outstanding receivables.
• Investigate and resolve payment discrepancies by validating open balances against remittances, credit memos, and internal records.
• Collaborate with internal teams and customers to resolve account discrepancies and escalate unresolved issues for timely resolution.
• Track dispute status using the collections tool and ensure efficient resolution.
• Maintain accurate and up-to-date records in the collections tool, including notes, communications, and dispute statuses.
• Ensure timely updates to customer follow-ups and account statuses.
• Generate and review aging reports for responsible customers, highlighting high-risk accounts for management and providing regular status updates.
• Ensure collection activities comply with company policies and internal controls.
• Escalate payment plans or exceptions to the commercial team for approval.
• Provide documentation for credit limit reviews and account summaries.
• Assist finance with ad-hoc tasks related to receivables, controls, and audit preparation.

Collection Specialist, French

• Support the planning and coordination of inland exports/imports to ensure timely loading and delivery.
• Help track shipments and process orders.
• Enter data on reservation lists and provide timely information for transport coordinators.
• Communicate clearly with the EMEA Operations department and other teams.
• Assist with preparing and distributing transport documentation.
• Process documentation according to quality standards.

Junior Inland Operations Coordinator

• Plan, coordinate and oversee the inland element of exports/imports to ensure timely loading and delivery.
• Check the processing of movements/shipments and track orders.
• Enter the required data on the reservation list, providing timely information for transport coordinators.
• Ensure clear and effective communication with EMEA Operations department.
• Coordinate the timely and accurate processing, issue, and distribution of transport documentation for outbound shipments.
• Control of shipments and ensure timely issue and payment of the carrier's waybills.
• Process documentation in accordance with quality procedures.

Medior Inland Operations Coordinator

• As the Operations Team Lead, you'll lead with exceptional communication, problem-solving, and organizational skills in a dynamic, fast-paced environment.
• Championing a customer-centric approach, you'll ensure efficient handling of operational activities with a focus on meticulous quality control in import and export processes.
• You’ll work closely with the Operations Manager to enhance operational efficiency and serve as the main point of contact for operations coordinators during escalations.
• Operational Oversight – Efficiently execute, oversee, and coordinate day-to-day department operations.
• Equitably distribute workloads, allocate resources, and assign tasks for maximum efficiency.
• Monitor team performance against key performance indicators (KPIs), ensuring operations coordinators meet established goals and standards.
• Identify improvement areas and implement corrective actions, resolving operational issues promptly.
• Learn from challenges, applying lessons to maintain updated standard operating procedures (SOPs), customer playbooks, and documentation templates.
• Keep the Operations Manager informed on daily department activities.
• Team Leadership – Cultivate a positive, collaborative team culture.
• Conduct regular team meetings to discuss goals, priorities, and challenges, using constructive feedback for continuous improvement.
• Actively support team members in their growth and goal attainment, recognizing and rewarding individual and team accomplishments.
• Onboard new employees and serve as a coach for successful training adoption and implementation, providing training on work processes and customer specifics.
• Exemplify Leadership – Champion the execution of operational activities, leading by demonstrating strong work ethics and commitment to team goals.
• Stay updated on new digital tools and system updates.
• Ensure effective communication of operational updates, facilitating communication between team members and other departments.
• Be approachable and available to address concerns or questions.
• Compliance & Safety – Contribute to identifying root causes and implementing corrective and preventive actions in events.
• Uphold compliance with industry regulations and safety standards, consistently executing activities within STC's quality management system.
• Act as a key escalation point for internal stakeholders and team members.

Operations Team Lead

Accounts Payable

• The AP Junior Associate will work under the supervision of the Team Leader and/or Supervisor.
• Perform necessary transactional processing in his/her assignment.
• Meet all the agreed KPIs and complete the tasks in accordance with the SLA.
• Keep updated on all developments and changes relevant to the assigned process.
• Participate in the meetings and share knowledge with the team, especially in initiating and suggesting process improvements.
• Handling queries from counterparts and customers (internal) and escalate any issues which needs immediate resolution to the Team Leader / Supervisor.
• Ensure that the appropriate internal controls are in place and in compliance with Stolt Nielsen’s Policies & Procedures, with IFRS or the applicable GAAP, and with relevant government or regulatory authorities.
• Other tasks which may be assigned by his/ her Supervisor/ Manager including projects to improve systems and processes.

Accounts Payable Junior Associate

• Order Management – Process customer bookings received via various channels (Web, EDI, API & Email), ensuring timely and correct handling of the booking - ensuring KPI’s are met. This includes selecting the optimal ocean carrier (based on cost, speed or sustainability), and communicating vessel/voyage information with the customer.
• Export Documentation – Punctual and precise handling of shipping instructions in alignment with STC’s quality procedures. Coordinate the accurate processing and distribution of shipping instructions and ensure that any documentation related to additional charges, such as manifest corrections, are advised timely to customers. Follow up with ocean carriers regarding amendments and ensure timely receipt of Bill of Lading. Ensure the system contains all necessary updates and relevant information to successfully ship the container.
• Import Documentation – Monitor & control the end-to-end process for imports. This includes verifying estimated arrival information, sending documentation to the customer, and create/distribute release instructions to the ocean carriers and terminals.
• Invoicing – Ensure STC’s billing procedures are executed with precision and efficiency. Issue invoices for additional charges to customer in accordance with STC’s additional charge tariff and/or per customer specific billing requirements.
• Inland Coordination –Plan, coordinate and oversee the inland element of exports/imports to ensure timely loading and delivery using the most appropriate transport route and mode of transportation.
• Compliance & Safety – Register events/non-conformities when suppliers fail to meet STC’s and/or customers’ expectations for quality of service. Contribute to the identification of root cause, corrective, and preventive action where necessary. Uphold compliance with industry regulations and safety standards, ensuring all operations are conducted in a safe and responsible manner.
• Minor Issue resolution – Identify solutions to minimize disruptions in the logistic process such as delays, route changes, incidents. Identify opportunities for process improvements, cost savings and operational efficiencies, driving continuous improvement initiatives within STC’s operations.

Inland Operations Coordinator

• The Operations Coordinator role is responsible for efficiently managing interactions with suppliers and customers, meticulously maintaining records, and ensuring that operations run smoothly while adhering to safety regulations.
• Order Management – Process customer bookings received via various channels (Web, EDI, API & Email), ensuring timely and correct handling of the booking - ensuring KPI’s are met. This includes selecting the optimal ocean carrier (based on cost, speed or sustainability), and communicating vessel/voyage information with the customer.
• Export Documentation – Punctual and precise handling of shipping instructions in alignment with STC’s quality procedures. Coordinate the accurate processing and distribution of shipping instructions and ensure that any documentation related to additional charges, such as manifest corrections, are advised timely to customers.
• Import Documentation – Monitor & control the end-to-end process for imports. This includes verifying estimated arrival information, sending documentation to the customer, and create/distribute release instructions to the ocean carriers and terminals.
• Invoicing – Ensure STC’s billing procedures are executed with precision and efficiency. Issue invoices for additional charges to customer in accordance with STC’s additional charge tariff and/or per customer specific billing requirements.
• Compliance & Safety – Register events/non-conformities when suppliers fail to meet STC’s and/or customers’ expectations for quality of service. Contribute to the identification of root cause, corrective, and preventive action where necessary. Uphold compliance with industry regulations and safety standards, ensuring all operations are conducted in a safe and responsible manner.
• Minor Issue resolution – Identify solutions to minimize disruptions in the logistic process such as delays, route changes, incidents. Identify opportunities for process improvements, cost savings and operational efficiencies, driving continuous improvement initiatives within STC’s operations.

Software Engineer

• Lead Stolt-Nielsen’s global architecture and engineering function, ensuring scalable, secure and future-ready technology platforms across the business.
• Working closely with the CIO, translate business strategy into technology and AI roadmaps.
• Drive enterprise architecture and governance, and lead the development of the company’s AI strategy and capabilities.
• Oversee engineering standards, platform strategies and digital transformation initiatives.
• Lead a global multidisciplinary team and provide strategic insights on technology investments and portfolio performance.

Director, Architecture, Engineering & AI

• Perform necessary transactional processing in his/her assignment.
• Meet all the agreed KPIs and complete the tasks in accordance with the SLA.
• Keep updated on all developments and changes relevant to the assigned process.
• Participate in the meetings and share knowledge with the team, especially in initiating and suggesting process improvements.
• Handling queries from counterparts and customers (internal) and escalate any issues which needs immediate resolution to the Team Leader / Supervisor.
• Ensure that the appropriate internal controls are in place and in compliance with Stolt Nielsen’s Policies & Procedures, with IFRS or the applicable GAAP, and with relevant government or regulatory authorities.
• Other tasks which may be assigned by his/ her Supervisor/ Manager including projects to improve systems and processes.

Senior Accounts Payable Associate

Analyst

• The Analyst gathers, interprets, and uses complex data to develop actionable steps that will improve processes and optimize results.
• He / She is expected to provide quality analysis to support business partners and organizational stakeholders in their decision-making process.
• Perform necessary transactional processing in his/her assignment.
• Perform account analysis, accruals, reconciliation, and reporting to support accounting cycles and business requirements.
• Handling queries from counterparts and customers, both internal and external.
• Ensure that the appropriate internal controls are in place and are in compliance with Stolt Nielsen’s Policies & Procedures, with IFRS or the applicable GAAP, and with relevant government or regulatory authorities.
• Develop and recommend new reports that will support and complement existing reports in accordance with the information needs of the customer.
• Support external and internal audits, and ensure audit-worthiness of assigned accounts/reports/responsibilities and assist during regular internal and external audits.

Junior Operations Coordinator

Business Analyst

Operations Coordinator – EMEA

Collection Specialist, French

Junior Inland Operations Coordinator

Medior Inland Operations Coordinator

Operations Team Lead

Accounts Payable Junior Associate

Inland Operations Coordinator

Operations Coordinator – EMEA

Director, Architecture, Engineering & AI

Senior Accounts Payable Associate

Record to Report Analyst