Operations Team Lead

Stolt-Nielsen Limited

Operations Team Lead focusing on efficient handling of logistics operations at STC. Leading a team while ensuring compliance, safety, and exceptional service delivery.

Posted 7/3/2026full-timeMandaluyong • 🇵🇭 PhilippinesSeniorWebsite

About the role

Key responsibilities & impact

As the Operations Team Lead, you'll lead with exceptional communication, problem-solving, and organizational skills in a dynamic, fast-paced environment.
Championing a customer-centric approach, you'll ensure efficient handling of operational activities with a focus on meticulous quality control in import and export processes.
You’ll work closely with the Operations Manager to enhance operational efficiency and serve as the main point of contact for operations coordinators during escalations.
Operational Oversight – Efficiently execute, oversee, and coordinate day-to-day department operations.
Equitably distribute workloads, allocate resources, and assign tasks for maximum efficiency.
Monitor team performance against key performance indicators (KPIs), ensuring operations coordinators meet established goals and standards.
Identify improvement areas and implement corrective actions, resolving operational issues promptly.
Learn from challenges, applying lessons to maintain updated standard operating procedures (SOPs), customer playbooks, and documentation templates.
Keep the Operations Manager informed on daily department activities.
Team Leadership – Cultivate a positive, collaborative team culture.
Conduct regular team meetings to discuss goals, priorities, and challenges, using constructive feedback for continuous improvement.
Actively support team members in their growth and goal attainment, recognizing and rewarding individual and team accomplishments.
Onboard new employees and serve as a coach for successful training adoption and implementation, providing training on work processes and customer specifics.
Exemplify Leadership – Champion the execution of operational activities, leading by demonstrating strong work ethics and commitment to team goals.
Stay updated on new digital tools and system updates.
Ensure effective communication of operational updates, facilitating communication between team members and other departments.
Be approachable and available to address concerns or questions.
Compliance & Safety – Contribute to identifying root causes and implementing corrective and preventive actions in events.
Uphold compliance with industry regulations and safety standards, consistently executing activities within STC's quality management system.
Act as a key escalation point for internal stakeholders and team members.

Requirements

What you’ll need

Bachelor's degree
Must have 2 years of experience working in a logistics/shipping company in a similar role or 5 years of experience working in a logistics/shipping company in a similar position.
Must have knowledge of the logistics industry and transportation networks in their relevant region.
Leadership – Strong leadership acumen, fostering a collaborative team culture and guiding operations coordinators to achieve peak performance.
Language Skills – Fluent in English and preferably 1 regional language.
Communication – Strong communication and interpersonal skills with the ability to effectively convey information to suppliers, customers, and internal teams.
Team Player – Ability to work effectively as part of a team.
Attention to Detail – Meticulous in maintaining accurate documentation with a keen eye for identifying errors and discrepancies.
Problem Solving – Ability to actively engage in problem resolution with a capacity to think critically and propose solutions.

Benefits

Comp & perks

You will be part of an international organization with opportunities for personal growth.
Competitive pay, perks and benefits package.
Hybrid work set-up.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Operational OversightQuality ControlKey Performance Indicators (KPIs)Standard Operating Procedures (SOPs)Documentation Management

Soft Skills

CommunicationInterpersonal SkillsTeam PlayerOrganizational Skills

Certifications

Bachelor's Degree