State of Florida

Compliance

• Provides direct support and assistance to the Florida Digital Service’s Office of Operations and Program Oversight team.
• Collaborates with the Florida Department of Law Enforcement (FDLE), the Department of Highway Safety and Motor Vehicles (HSMV), Florida Digital Service staff, and contractors regarding CJIS compliance.
• Monitors CJIS compliance for all contractors and staff.
• Manages and maintains multiple inboxes for the Florida Digital Service’s Office of Operations and Program Oversight team, schedules meetings, reserves meeting rooms and ensures timely communication of changes in meeting time or location.
• Maintains a working knowledge of current established policies, procedures, and directives necessary to accomplish assignments and responsibilities and provides guidance to staff, contractors, and other agencies regarding CJIS compliance.

Administrative Compliance Specialist

Financial Planning and Analysis

• Responsible for analyzing and investigating incoming complaints for alleged violations of Florida Statutes and Board Rules regulated by the Department.
• Investigating financial and non-financial complaints against condominium, cooperative and timeshare associations.
• Identifying and applying specific portions of the Florida Statute with regard to allegations made against an association.
• Reviewing evidence provided to determine if the evidence is sufficient to move forward with an investigation.
• Making calls to witnesses, complainants, and respondents to obtain verbal and written statements.
• Preparing written letters to complainants and respondents.
• Preparing detailed investigative reports to outline each allegation that was investigated.
• Effectively monitor case load to ensure cases are processed in a timely manner.
• Communicating with supervisor on a daily basis.

Financial Examiner/Analyst II

Operations

• The OPS Family Support Worker provides breastfeeding education and support to WIC clients in various locations throughout the county.
• Position provides services in the WIC Program according to the state WIC Program policies and regulations.
• Work in Naples WIC headquarters and may work in Immokalee on occasions.
• Educate WIC pregnant, breastfeeding, and postpartum mothers and family members on breastfeeding-related issues.
• Assist in breastfeeding classes and support groups.
• Document breastfeeding contacts in the FL-Wise system in accordance with department policy.
• Manage caseload of assigned WIC clients and contact clients according to established procedures.
• Coordinate services for clients and make referrals to appropriate agencies as needed.
• Attend mandatory and scheduled trainings.

Family Support Worker

Analyst

• Answers calls, emails and/or web tickets as assigned in timeframe set by Help Desk standards and expectations.
• Performs initial and advanced troubleshooting and, when possible, resolution of customer issues and requests on authorized DCF Applications, Hardware, and Software.
• Assists customers with security access, administration, and password resets for multiple DCF systems and business partners.
• Accurately documents and assigns all ticketing system incidents and requests as well as validate customer demographic data.
• Provide customers with courtesy and respect while working towards resolution to their issue or request.
• Identifies complex incidents or requests and escalates to Team Lead, Supervisor or Tier 2/Tier 3 personnel as necessary.
• Communicates effectively with the assignee regarding ticket referral and status of customer.
• Communicates escalated assignment and ETA if available to the customer.
• Maintains current knowledge of information technology as it relates to the Department.
• Tracks all tickets assigned to oneself and ensures incident or request is being resolved within the SLA of the Department.
• Keeps the customer informed of progress and status.
• Update, code, and close tickets as necessary.
• Works cooperatively as a team player and maintains a good attitude that is conducive to the goal of the team.
• Assists other Help Desk Teams upon request.
• Performs other related duties as assigned.

Office Automation Analyst

• Responsible for coordinating with inspectors and receiving controlled substances
• Responsible for chain of custody paperwork and custody
• Responsible for disposal of controlled substances in Department owned incinerator
• Responsible for tracking burn schedule and notifying leadership of any issues
• Responsible for organizing, scanning and uploading custody paperwork into Department database

Sanitation and Safety Specialist

• Provide assessments, screenings, dental charting, dental sealants
• Fluoride application, oral health education, and caries risk assessments
• Complete patient eligibility and enter patient information in the Department’s Health Management System (HMS)
• Document dental charting and patient notes
• Retrieve and review consents; contact parents/guardians
• Schedule times at each school to provide services
• Load and transport equipment, instruments, and supplies
• Maintain appropriate sterilization and disinfection per guidelines

Dental Hygienist

Business Analyst

• Overseeing the full spectrum of military personnel activities within the Record Management group.
• Managing the DD214 process, Retirement Services, and Records Management.
• Monitoring personnel management activities, ensuring compliance with organizational standards.
• Providing career management and training for employees within the branch.
• Offering technical guidance on career progression and management to FLARNG Officers, Warrant Officers, and Enlisted Soldiers.
• Ensuring adherence to policies and procedures related to civilian personnel.
• Managing military and civilian personnel in various administrative areas.
• Reviewing and validating data input into various Military Personnel Data and Pay systems.
• Initiating and preparing correspondence in response to requests for information.
• Identifying opportunities for process improvements within personnel and records management practices.
• Contributing to budget management by researching budgetary information related to the branch's budget input.

Records Management Analyst – SES

Support Engineer

• Review investigations received through the Florida Abuse Hotline
• Assist in identifying and facilitating the collection of critical information
• Coordinate with CPI Supervisor regarding assessments and safety planning
• Meet with CPI and provide record reviews and feedback
• Ensure trends and observations of investigative practices are incorporated into training

Child Protective Field Support Analyst

Manager

• Plan, coordinate, and supervise construction projects from start to finish.
• Oversee daily operations on construction sites.
• Manage schedules and costs, coordinate subcontractors and suppliers.
• Review blueprints and contracts, ensuring compliance with building codes and regulations.
• Communicate regularly with clients, architects, engineers, and workers to address challenges.
• Resolve issues and track progress while maintaining a safe work environment.
• Participate in employee orientation, training, counseling, and performance evaluations.
• Monitor contractor activities to ensure compliance with contract documents.
• Prepare responses to contractor's requests for changes to the contract documents.
• Conduct public relations activities to resolve conflicts with citizens affected by projects.

Construction Manager

• Greet visitors at the park entrance and provide information pertaining to the park and park activities
• Inform visitors of the park rules and provide directions
• Collect fees for park entrance and annual passes
• Operate a point-of-sale cash register; accurately collect, record and reconcile revenue collected
• Maintain an organized workspace, answer phones and operate radio equipment
• Complete and reconcile receipts and reports
• Clean inside of the ranger station, including the staff restroom
• Explain facilities and services for public use; meet visitors, answer questions, and provide information
• Maintain cleanliness of grounds, parking areas, facilities and restrooms

Park Attendant

Software Engineer

• Provide engineering reviews of various permit application types related to the permitting and regulation of potable water systems, domestic and industrial wastewater facilities and/or stormwater system
• Review engineering reports, design specifications and available data to determine compliance with state and federal regulations
• Provide technical review feedback to permit applicants and their consultants which may include governmental officials, professional engineers, contractors and/or developers on their proposed plans to ensure adherence to DEP procedures, regulations and Florida Statutes
• Prepare applicable permitting document drafts for review
• Conduct on-site inspections of domestic and industrial wastewater treatment facilities and sites of proposed facilities to verify information submitted with applications for permits for new, existing, and modified facilities
• Coordinate agency actions to assure compliance with applicable Federal and State regulations
• Coordinate with and provide permitting expertise to the Compliance Assurance Program to ensure that violations of rules, codes, and permit conditions are dealt with in an expeditious manner consistent with State and Federal guidelines for such violations
• Utilize and manage department databases for permitting and compliance data management and the GIS computer mapping and data integration system
• Assists in the preparation and presentation of ERP Stormwater, Domestic and Industrial Wastewater, and/or Potable Water information at Department seminars and public environmental group meetings

Engineering Specialist II

• Provides visitor services at Homosassa Springs Wildlife State Park.
• Maintains and repairs captive wildlife exhibits, park grounds, facilities and equipment.
• Cares for captive wildlife and protects natural resources.
• Prepares forms and reports regarding park management.
• Operates park radio and maintains logs.
• Ensures visitor and wildlife safety through routine patrols.

Customer Support

• This is a responsible professional position involved in interviewing work within a One Stop Career Center.
• Interview and assess customer needs and provide service or referral as appropriate.
• Evaluate education, training and experience and register applicants.
• Refer customers to job openings, training opportunities and other employment related services; determine potential eligibility for and/or participation in special programs.
• Record information in writing or by computer.
• Make calls to employers to promote office program and make job development contacts when appropriate.

Customer Service Representative

Auditor

• This position’s primary duties involve auditing and analysis of billings from private court-appointed attorneys representing indigent persons and associated due process vendors to determine if the billings meet statutory requirements, are accurate and appropriately billed, and are reasonable.
• Serve JAC as a model employee through commitment to the agency goals and mission, professional integrity, communication, and overall interaction with all members of JAC staff and those we serve.
• Display a commitment to the mission, vision, and core values at JAC.
• Review court-appointed or indigent for costs billings for reasonableness and compliance with Florida law, the requirements of the Florida Department of Financial Services (DFS), JAC Contracts, and JAC Policies and Procedures.
• Access the online Comprehensive Case Information System (CCIS) and other online databases to verify and obtain information related auditing billings.
• Forward billings to the Approval Unit for payment if the billing meets all requirements.
• Reject billings, issue audit deficiencies, prepare Letters of Objection or No Objection if the billings do not meet requirements.
• Update information in JAC’s Court-Appointed Attorney Tracking System (CAATS).
• Ensure documents are accurately entered into Laserfiche (JAC’s Electronic Document Management System).
• Participate in unit meetings and other meetings.
• Identify issues or problems with CAATS or Laserfiche systems.
• Aside from assigned primary billing types, audit other billings on an as-needed basis. This entails reviewing the bill for reasonableness and compliance with the contract and JAC policies and procedures. May also issue Audit Deficiencies and prepare Letters of Objection or No Objection.
• Process Orders to Pay as needed. Other duties as needed.

Learning and Development

• Design, deliver, evaluate, and refine training and educational programs for criminal justice personnel.
• Ensure that employees have up-to-date knowledge, comply with policy, law, regulations, and perform safely and effectively.
• Analyze learning needs, develop curricula, assess program effectiveness, and continuously improve training process.
• Conduct research to identify training needs, via surveys, interviews, performance data, incident reports, policy, or legislative changes.
• Scan best practices, evidence-based models, legal requirements (statutes, accreditation standards) to inform training content.
• Analyze gaps between current skills/knowledge and required competencies.
• Design and develop curricula (course outlines, learning objectives, lesson plans, materials) for various formats, e.g., classrooms, online, blended, scenario based.
• Select or develop training aids: multimedia, simulations, role-based, and case studies.
• Ensure content aligns with adult learning principles and different learning styles.
• Collaborate with subject matter experts (SMEs) – e.g., directors, regional administrators, section supervisors, legal advisors, and policy and compliance staff to ensure accuracy.
• Deliver training sessions in person, virtually, or in hybrid formats.
• Facilitate workshops, seminars, rollouts of new policy, procedure directive, and refresher courses.
• Adapt delivery methods for different audiences, e.g., new hires, management and supervisory staff, different section staff, field staff, central office staff, etc.
• Monitor participant engagement, respond to questions, provide coaching or remedial instruction as needed.
• Develop metrics and methods to assess effectiveness of training (pre/post test, surveys, observation, feedback).
• Analyze outcomes: changes in knowledge, behavior, compliance, incident reduction, or performance improvements.
• Review curriculum regularly to ensure relevance, accuracy, compliance with policy, procedure directive(s), laws, and regulations.
• Report evaluation finding to leadership; recommend improvements.
• Conduct audits of training records, ensure documentation, certification, compliance with internal and external standards.
• Analyze training processes, workflows, scheduling, resource allocation, instructor assignments, delivery platforms for effectiveness and efficiency.
• Propose and lead process improvement: e-learning adoption, standardization of training modules, streamlined evaluation tools, cost savings.
• Assist in the development or revision of policies and procedures related to training, education standards, education and certification requirements.

Administrative Compliance Specialist

Financial Examiner/Analyst II

Family Support Worker

Office Automation Analyst

Sanitation and Safety Specialist

Dental Hygienist

Records Management Analyst – SES

Child Protective Field Support Analyst

Construction Manager

Park Attendant

Engineering Specialist II

Park Attendant

Customer Service Representative

Auditor

Education and Training Specialist