State of Florida

Customer Support

• This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases.
• Initiating and responding to requests.
• Coordinating with internal and external partners.
• Researching and resolving case issues.
• Gathering information and analyzing case data to determine next steps.
• Interviewing customers in person and/or over the telephone.
• Interacting with other states, employers, and other business partners.
• Making decisions based on case information and provided documentation.

Customer Service Representative I

Operations

• Responsible for administering daily operational activities of the Bureau of Customer Service’s Correspondence Team
• Accountable for monitoring the workflow of all correspondence types, the assignment of work, and the timely completion of work
• Ensures all customer communications written or verbal contain exemplary writing skills, formatting, grammar, spelling, the correct action plan, and content
• Responsible for efficiency and distribution of daily reports
• Supervises, manages, and holds members accountable for performance expectations and attendance
• Provides coaching, feedback, development, and discipline as needed to members
• Responsible for monitoring each direct reports’ weekly work product to ensure customers are provided complete and accurate information
• Conducts ten (10) monthly monitors on each team member; providing timely feedback to members and management to improve member performance and data analysis
• Oversees the development of members through mentoring, coaching, and continued training
• Identifies and provides training as needed
• Ensures members continue educating themselves in all applicable areas

Operations Manager – Customer Service Center Supervisor II

Consultant

• Be the gatekeeper of security by processing all incoming and outgoing inmate and institutional mail, ensuring no contraband slips through and adhering to strict mail rules and procedures, including handling legal and privileged mail.
• Take charge of delivering legal mail, maintaining meticulous logs, and acting as a notary when needed, ensuring every piece of mail is properly handled and documented.
• Keep the institution running smoothly by distributing institutional mail, preparing routine replies, updating reports, and efficiently processing inmate grievances.
• Provide essential clerical support for institutional operations, expertly handling court documents, and assisting with various mailroom-related tasks.
• Manage the warehouse inventory with precision, process received goods, place property tags, and assist vendors and staff with routine questions, all while maintaining professional relationships and clear communication.

Stores Consultant

Compliance

• Conduct inspections of mobile/manufactured homes at manufacturing plants
• Review and interpret manufacturer’s blueprints and specifications
• Investigate mobile/manufactured homes for structural defects and proper installations
• Review and discuss inspection records with quality control personnel
• Witness and verify test procedures and audit manufacturer’s files for compliance
• Review and analyze information and investigate complaints concerning manufactured/mobile homes

Highway Safety Specialist – MV Compliance Examiner

Accountant

• Maintains accurate financial reporting for all capitalized assets purchased by or physically located in assigned Central Office cost centers.
• Verify and analyze property accounting entries made in the Florida Accounting Information Resource (FLAIR).
• Research and analyze transactions and prepare accounting entries required to adjust the trial balance for corrections involving FLAIR.
• Coordinates the annual physical inventory process for assigned Districts/offices.
• Ensure that all fixed capital outlay projects that meet the capitalization threshold are recorded as construction work-in-progress (WIP) during the life of the project.
• Ensure that all capitalized assets are recorded appropriately at the end of the project.
• Reconcile expenditures for assigned Districts/offices to the FLAIR Property Subsystem and the Departmental Financial Management System (FM).

Property and Insurance Accountant

Analyst

• The Government Analyst I is responsible for support to the Operations and Management Consultant II / Education Coordinator of the Division of Real Estate and as such provides services to the FREC & FREAB boards, Division of Real Estate, and the Department.
• The incumbent is responsible for managing confidential documents.
• The incumbent must be capable of independently performing a variety of highly responsible functions, subject to review by the Executive Director, Division Deputy Director, and Division Director.
• The incumbent is responsible for preparing and reviewing applications for compliance relating to education courses and licensures.
• The incumbent is responsible for importing materials into the imaging database and updating the status in the licensing database.
• Correspond with the public on the outcome of course applications, equivalency reviews, licensing applications, and hardships pursuant to Florida Statutes and Rules.
• Evaluate FREC and FREAB education courses for compliance with Florida Statutes, Florida Administrative Code, Uniform Standards of Professional Appraisal Practice (USPAP), and Appraisal Qualification Board’s The Real Property Appraiser Qualification Criteria.
• Conduct educational review of applications for licensure, research on applications with identified deficiencies, developing a timeline of findings, and preparing a recommended solution for the Education Coordinator to review.
• Analyze and process general incoming education email, mail, and faxes, providing customer service by responding timely to inquiries from emails, telephone calls, and walk-in visitors.
• Assist with public records requests, which includes, but is not limited to, monitoring the requests, conducting research, retrieving documents and reviewing the file in accordance with statutory requirements.
• Assist with the preparation of education agendas.
• Assist the Educational Coordinator with various tasks, special projects, and perform other related duties as requested.

Government Analyst I

• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with legal services providers, other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Child Support Case Processing Analyst

Program Manager

• Serves as the senior administrator and strategic leader responsible for the comprehensive management of a residential academy and its subsequent post-residential phase.
• Reporting to The Adjutant General, through the Camp Blanding Joint Training Center Commander and his/her Deputy, the director ensures the program provides for the safety and security of the cadets and adheres to the Federal-State Cooperative Agreement and National Guard Bureau (NGB) standards, focusing on the recovery and development of at-risk youth.
• Their primary duty involves overseeing a multi-disciplinary team—including education, military-style commandant staff, and counseling professionals—to deliver a curriculum centered on the program’s core components, such as academic excellence, leadership, and life-coping skills.
• In addition to day-to-day operations, the executive is responsible for fiscal stewardship, managing budgets derived from both federal and state funding streams.

Program Director, CSE

General Counsel

• Provide the most effective representation possible for indigent clients
• Litigate felony cases before juries

Assistant Regional Counsel

• Responsible for preparing and analyzing environmental samples for priority organic pollutants, pesticides, herbicides, and other related compounds of interest to agency programs
• Satisfies ongoing demands for analyses necessary to support water quality impairment decisions
• Providing support for other customers, both within and outside the Department of Environmental Protection

Ops Chemist III

• Building and fostering long-term partnerships with landowners
• Biological data collection and analysis
• Writing Conservation Stewardship Plans, reports and land management prescriptions
• Monitoring and evaluating program-funded fish and wildlife habitat enhancement activities
• Collecting wildlife observations in the field
• Planning and conducting educational workshops/field days
• Assisting in the review and comment on resource management plans for military facilities, proposed land use planning changes and county and other land management plans.

OPS F & W BS IV

Administrative Assistant

• The incumbent in this position is responsible for the planning and coordination of administrative functions associated with the Division of Finance and Administration and serves as the personal assistant to the Director of Finance & Administration.
• Performs professional administrative functions in direct support of the Director of Finance & Administration and staff.
• Organizes and tracks assignments and follow-up activities requested by the Director of Finance & Administration.
• Reviews administrative policies, procedures, guidelines and related directives to be implemented; evaluates impact on operations; identifies potential problems; recommends appropriate action.
• Investigates, assesses, analyzes and make recommendations to resolve issues and problems presented by administrators.
• Ensures the completion of required projects and reports.
• Provides direction, guidance and counsel to administrators and their staff in the management and operation of service programs and responsibilities.
• Consult with staff members to develop solutions for programmatic operational problems.
• Serves as the division’s purchasing and invoice liaison.
• Serves as the division’s human resource liaison.
• Serves as the division’s property custodian.

Office Manager

• Responds to telephone, email, paper correspondence, and faxed inquiries regarding statutory and procedural eligibility requirements for initial applications and renewal applications.
• Interprets policies, procedures, applicable Florida Statutes, and reciprocity.
• Reviews applications, investigative reports, verification reports, fingerprint analyses, and other associated documents to determine the action(s) required to complete the processing of an application or renewal application.
• The incumbent must have a thorough working knowledge of a variety of integrated software packages to request and direct research necessary to resolve licensing problems.
• Assists applicants, licensees, agency owners, law enforcement personnel, and division personnel with licensing requirements or procedures.
• Advises applicants of any action required to continue the application or renewal process.
• Requests submission of additional documentation as necessary.
• Performs appropriate data entry transaction to maintain records and statistics using a complex interactive computer database, specifically, the Electronic Document Management System (EDMS).
• Reviews scanned documents to ensure eligibility before entry into the EDMS.
• Indexes electronic documents to ensure proper storage and efficient retrieval.
• Operates computer peripheral hardware for production and production control within the EDMS.
• Organizes the workflow of scanned documents to ensure their appropriate distribution to designated state and/or work units within the division.
• Composes general correspondence in response to questions, problems, and status inquiries from applicants, licensees, or the general public regarding the application and renewal process.
• Interfaces orally and in writing with applicants, licensees, law enforcement personnel and Department of Agriculture and Consumer Services Investigators relative to licensing requirements and procedures.
• Performs other duties as required.

Compliance Officer

Therapist

• Assist in planning, coordinating and implementing recreation/leisure activities for the people living at the Center.
• Supervise and implement recreation/leisure outings, field trips and special events.
• Provide training to individuals/athletes for Special Olympic competitions.
• Collect, tabulate and prepare data for cost accounting reports/time studies.
• Maintain records of progress/participation in rehabilitative therapy activities.
• Prepare and clean activity area.
• Perform other related duties as required.

Therapy Aide II

Data Analyst

• Reviews and reconciles local government and school district financial information, including budget documents, budget books, local resolutions and financial reports.
• Audits and analyzes complex financial documentation to produce reports that clarify historical trends in local government and school district financial conditions including, but not limited to, increases in tax collections, budgeted amounts for different funds, revenue and expenditure data and cash reserves.
• Designs and develops various statistical reports for the Department, performs analysis of data, and communicates the results to management.
• Performs management studies of local governments, programs, and processes, completes assigned special projects, and communicates the results to management.
• Conducts and/or completes and reports on special projects assigned by management.
• Performs other duties as assigned.