Customer Service Representative I
State of Florida
full-time
Posted on:
Location Type: Office
Location: Fort Lauderdale • Florida • United States
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Salary
💰 $38,760 - $49,501 per year
About the role
- This position performs customer support using a variety of methods including telephone, in person, chat or email for child support cases.
- Initiating and responding to requests.
- Coordinating with internal and external partners.
- Researching and resolving case issues.
- Gathering information and analyzing case data to determine next steps.
- Interviewing customers in person and/or over the telephone.
- Interacting with other states, employers, and other business partners.
- Making decisions based on case information and provided documentation.
Requirements
- Experience processing information using a computer system.
- Experience conducting research and analyzing information to make decisions.
- Experience communicating with others to gather information.
- Relevant education may substitute for the required experience.
Benefits
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Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
information processingdata analysiscase management
Soft Skills
customer supportcommunicationdecision makingresearchinterpersonal skills